Pottery Barn
3.6/5
★
based on 8 reviews
Contact Pottery Barn
| Address : | 25 The West Mall Ste 1576, Etobicoke, ON M9C 1B8, Canada |
| Phone : | 📞 +7779 |
| Website : | https://www.potterybarn.com/stores/ca-on-etobicoke-sherway-gardens |
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| City : | C |
| Description : | This upscale furniture chain also sells bed & bath items, tableware, lighting & other home goods. |
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A A on Google
★ ★ ★ ★ ★ Pottery Barn is a nice place to go for items for the home from furnitures to decors although a bit pricey. However you get good value for money. I have a lampshade that I have had for years. I came in to purchase a shade of a different colour. I know that the store used to have different shades available for purchase. I was informed by the staff who was very nice, that unfortunately because of the pandemic the store is low in stock however it might be possible to order online. I checked online and true enough they have what I need.
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Yas Marcu on Google
★ ★ ★ ★ ★ Great selection of homestyle products from furniture to towels and plateware. You can find stylish and unique plateware here but they can be overpriced for the low quality (porcelain).
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Fz Radwi on Google
★ ★ ★ ★ ★ Went to buy 2 gift cards. Though the lady was really nice, it took forever (just cz I wanted to pay for in a single transaction) Then I was given the cards in oversized greeting cards which didn't fit the gift card. Then they were 'out of envelopes' so was given a huge paper bag to gift them in. Disappointed with my experience.
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Joe DaSilva on Google
★ ★ ★ ★ ★ Horrible customer service. I ordered the Bench Right table, the first one was a little short so I contacted Pottery barn and they said I could order the larger table (which was in stock) and once delivered, they would pickup my return of the shorter table. I placed my order for the larger table (paid in full) , and it has now been over a month with no updates on when I can expect delivery and when the return will be processed for the table they are supposed to pick-up! I have called once a week and every agent provides different information. Some have said its enroute and will be delivered any day, and even provided me with AMJ phone number to track the in transit delivery. Today I call back only to find out that the table is still in the U.S! Meanwhile, I am out of pocket $10k and still do not have any idea what is going on with my order, or the return. This is not the level of service I would expect from a "premium" furniture company!
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Stacey Minkhorst on Google
★ ★ ★ ★ ★ I wish I could give this review 0 stars but unfortunately that wasn't an option. On Thursday evening I had the most horrible experience with a customer service representative at PB Sherway Gardens. Her name was Barb. I live in Oakville and have 2 small children so was only able to get to Pottery Barn at around 7:45 PM to pick up an order I placed online. When I asked Barb if she could please look for my item, her reply was that "the warehouse guys had gone home and she was only going to look if the item was small.' Firstly, is this a response a customer should receive from a customer service rep? If the store is open and the pick up instructions claim that the store is open until 8 PM, a customer service rep should WILLINGLY and HAPPILY get my item from the back. She begrudgingly got my item and gave it to me. I was double checking that the items that I purchased were in the bag when I coughed [double masked, into my arm, 5 ft away from her]. She then proceeded to do the following; 1. asked me if I was sick, 2. asked me if I had COVID, 3. Told me that I cough in her face. I was so shocked I barely knew what to say. The manager was standing right there so I said 'this was a terrible customer service experience just so you know.' The manager was neither apologetic nor helpful and so I left. I returned my items the next day and will never purchase another item from this store. This is by far the worst customer experience I have ever had.
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Basalat Siddique on Google
★ ★ ★ ★ ★ Came to the store to return an item, that was purchased online. They took my items and said an RMA would be issued and refund processed with 5 days. A month later and no refund. I've called the store and depending on who you speak with, a different answer. Finally spoke to the manager, she was also no help and said call customer service. Customer service, although was helpful, did tell me that the store has all the information, as you returned the item there, and wasn't sure why they couldn't look up a simple order. Not very helpful staff at all.
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Mushin media on Google
★ ★ ★ ★ ★ Located at CF Sherway this location is a little tight but has all that Pottery Barn has to offer. This location is nicely kept and has plenty of staff on site to help you with any questions you have. The store is usually busy as its reputation for home furnishings is known.
They have all areas of the home offerings including curtains and bathrooms. Should you have any claims or disputes there customer service will help you solve any issues with your order in a timely manner. If you a fan of high priced furniture with a distinct look you'll be happy with this location.
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Ghassan Nakhoul on Google
★ ★ ★ ★ ★ One of my favorite stores, I like all their products ,best quality and reasonable prices, l like their Christmas decorations today
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