Point S - Deragon Selection
4.2/5
★
based on 8 reviews
Contact Point S - Deragon Selection
Address : | 767 Bd Jean-Jacques-Bertrand, Cowansville, Quebec J2K 0H9, Canada |
Phone : | 📞 +9 |
Website : | https://www.deragonoccasion.com/ |
Categories : | |
City : | K |
![767 Bd Jean-Jacques-Bertrand, Cowansville, Quebec J2K 0H9, Canada](https://gstatic.yellowsite.net/gpictures/900x600/3027/MnxBRjFRaXBOT1Vwc2RLU1NPdjNnUmtJYVh5WTdzZ3hQSmh5amtMQXU3ZUJyWnx5ZWxsb3dzaXRlc2NhLmNvbV8w.jpg)
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Truelene Proulx on Google
★ ★ ★ ★ ★ Great service......large variety of vehicles to choose from.
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Daniel Santander on Google
★ ★ ★ ★ ★ Make sure to check/inspect the USED CAR that they are selling before buying it, example: Cracked fog light housing/assembly.
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Yi Lu on Google
★ ★ ★ ★ ★ Body repair:
Very fair price and courtesy car included!
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Michael Longstaff on Google
★ ★ ★ ★ ★ I would rather leave a positive review, since the staff were very nice in person, but I must report that there were several frustrations following the purchase of our car, one of which remains unsolved to this day.
When I purchased the car there were several outstanding issues:
- I had requested and been assured to receive the full service records of the car.
- The brakes did not pass Ontario safety inspection.
- I was to receive 2 Audi key fobs
- The roof rack was missing its end caps.
I had to call and email many times regarding these issues, and I was later told that there was some staff turnover that contributed to the very bad response time from Deragon.
- The brake replacement was paid for by the dealer (thank you).
- I was told the roof rack caps were lost forever and I have acquired new ones at my own expense.
- I have never received the service records, despite requesting them on 5 separate occasions.
- I finally received the new key after many months of no response.
When I had an Audi dealer program the new key, I became aware of the final outstanding issue - the shoddy paint job on both front quarter panels.
Deragon had misrepresented the history of the car. Instead of 1 minor accident they claimed, there had been 2, and the repair that was done (by FIX auto- I found the invoice) is far below Audi quality standards.
Furthermore, the Audi technician informed me that the car was “Flagged for unauthorized ECU update in 2013.” If I had received the full service records as promised during my purchase, I would have been aware of this. I think it’s likely that the previous owner’s unadvised change to engine mapping contributed to air intake system issues I spent nearly $1000 to repair.
Deragon Selection cultivates an atmosphere of luxury vehicles with prestige service. I have been surprised by the difficulties I have encountered. I requested that Deragon representatives advocate for my paint issue with FIX Auto (who proclaim a lifetime guarantee on their work). They agreed to do so but never got back to me with a solution. My experience has been that I had to call/email 4 to 5 times about each individual issue to solicit a response.
I have many friends and business associates in the Montreal/Eastern Townships area, but based on my experience, I can't with confidence recommend the Deragon Group of dealerships.
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Steven Dudley on Google
★ ★ ★ ★ ★ Great sellers! Took great care of me. Simple and easy transaction from the whole team. Thank-you
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Natasha N on Google
★ ★ ★ ★ ★ I was greeted by a friendly and helpful receptionist.
My car was inspected by Marc, and the service was impeccable.
Marc is a top-level professional, knowledgeable, courteous, and patient with clients.
He is so good at explaining complicated technical aspects that even a first-grader would understand.
The waiting area was clean, and the places to sit were comfortable.
The waiting time was shorter than I expected.
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Mouad Oubidar on Google
★ ★ ★ ★ ★ Worst service ever,
I have purchased my vehicule, with their internal inspection everything seems working well. I have had major issues after less than 1000k driving knowing that the inspection sheet was fine.
After many contacts, they stopped calling me back even if I was right.
First and last experience!
Advice : take the used vehicule and go inspect it yourself , No trust
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Brian Eng on Google
★ ★ ★ ★ ★ Luc was great at helping me get the car I wanted. Great service. Had an issue and Deragon/Luc helped tho get it right despite living in Ottawa.
Would travel back to buy a car from him again!
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