PetSmart - Edmonton

Associates are friendly and helpful. My last visit was quick and easy because I knew exactly what I needed and two cashiers were on to make sure the lines moved quickly.

Found just about everything I wanted. Got an excellant price on a cat tree. And then a extra $10 off. Staff were very friendly and helpful. Check out Pet Smart when your shopping for your pet.

I have been going here for years and have never had a problem. Today I called to see if I can return cat food without a bag or receipt.. (I always throw out the receipt and bag after putting food in a container as my cat always likes his food. ) The lady on the phone said I can return it as long as it was in some sort of bag.. I did this and they looked up my purchase date but the manager said no because it has to be in the bag I purchased the product in and also need the original receipt. I guess the one that was printed out was not good enough.. I will be sure to tell my friends who go there to simply not go to this location.

Let me start off by saying that T he cashiers are very friendly and greet every person who comes into the store, even when they are helping another customer. The associates in the pet department are always helpful and working hard. If I could just rate the associates, they would get 5 stars! The store is in desperate need of a makeover. It looks very dingy and dated. The cleanliness leaves much to be desired, the floors and shelves are always dirty. There is consistently dog urine on the floor, which is pretty gross to have to look at and walk around. However, during my last visit, one of the cashiers needed help with my return from a manager and called her over. The manager came over and asked the cashier a few questions, which she had already asked me. The poor cashier repeated my answers, but the manager got very irritated and was muttering under her breath while doing the return. The manager asks me more questions and was very rude about it. After the manager put her key in, the cashier finished the transaction as the manager watched over her shoulder like a hawk. After I had grabbed my bags and was putting my wallet away, the manager started to get angry at the cashier and was speaking to her very rudely. I felt so bad for the poor girl, she was efficient with my transaction, very friendly, and polite with me. I had no issues with my transaction or experience at all, other than the rude manager. I wish I had caught the manager’s full name, but she was an older lady and I believe her name started with J. It’s unacceptable for management to be treating their employees like that, especially in front of customers.

Great for finding brands of food not in the supermarkets. Lots of healthy choices. Very expensive though. If you are on a budget you are in the wrong store. You can find BONES WITH FILLING and just BONES for dogs FOR FREE AND ½ the PRICE you pay at Pet Smart AT CARET CAFE and BUTCHER SHOPS (paid $10 for a bigger filled bone at Caret Cafe, Pet Smart charges $18.99 and it is smaller). Treats are way over priced but service is great. They offer great services you can't find altogether elsewhere. They are also pet friendly so feel free to bring your well behaved pets with you. I have seen some bring their cats/dogs in to socialize with customers for a few hours at a time. Really is a one of a kind pet loving store!

You can apologize all you want, but the fact remains, an incident happened while my fur baby was in your care, and Tanya and Erica didn't say anything about her time at the Salon. When we arrived home, I notice blood on her nose. Informing clients that your pet may be put in a kennel for 30 minutes or longer is important information to convey beforehand. When you saw her in distress in the kennel, why didn't you remove her from the kennel?! So disappointed in how this whole situation was handled! How often does this happen? Goodbye, NOT PetSmart!

So disappointed today. 1st time since my dog was a puppy. Now, he's 16 yrs old. Got his vaccines updated so they can book him for an appointment today. Dropped him off and told me to come back within 3hrs. Or if no one calls me, probably they'll be busy to just come before 430 pm since they are closed at that time. When I picked up my son from school. I got a call from them stating "If you can pick up your dog but he's half done." I was confused because that was the first time it happened. So, I picked him up. They said He wasn't staying still. They were able to cut around but unable to finish him. They suggested for me to book him with a private groomer around St. ALBERT because No other Petsmart store will groom him. Or ask the vet to prescribed medication to sedate him. I was calm and see what else they say. She was saying they didn't have any record of him (My Dog) there at Petsmart. I told her you have asked me if I wanted the same cut from the last appointment. How can they tell me he has no records. I am no expert. I made that appointment with them knowingly they could've done it professionally.

I love this store compared to all in the city. They take returns if my puppy will not eat their stuff with no problems. No other vendor will do that. Thank you Petsmart! I am a loyal customer. XO