Petawawa Toyota

Name: Petawawa Toyota
Address: 1406 Pembroke St W, Pembroke, ON K8A 7M3, Canada, A, Canada

4.5/5 ★ based on 8 reviews

Contact Petawawa Toyota

Address :	1406 Pembroke St W, Pembroke, ON K8A 7M3, Canada
Phone :	📞 +777
Website :	https://www.petawawa-toyota.com/
Categories :	Car dealer , Toyota dealer ,
City :	A

1406 Pembroke St W, Pembroke, ON K8A 7M3, Canada

Best Car dealer in Canada

M	Michael Brownlee on Google ★ ★ ★ ★ ★ I called in October to book in an undercoating inspection (required by the warranty) and was scheduled for Dec 6. With this I planned my Christmas leave around the appointment to start on the 7th when I would leave the country. When I called in the morning, they told me it was a bad day due to snow/slush and that I should come back later. I explained I would be out of country for 2 weeks and had booked this over a month in advance and said I didn't mind the wait if it took more time to check. I got the same response at the counter and was told I should have done the check in the summer. I couldn't do that as I was deployed until October when I called the first time and was on leave until Nov 16. In order to not void the warranty, I would have to do the check this December. You shouldn't be made to feel like a burden when attending an appointment that they booked. The staff should expect snow/slush in a Canadian winter and it isn't reasonable to ask me twice to reschedule, especially after I explained the hard timings now built into my calender around this appointment. This is the first experience I've had like this at this location but it left an impact. To the staff please contact Mike Brownlee if I've missed something in this response.
G	Gary Lloyd on Google ★ ★ ★ ★ ★ Usually my experiences with Petawawa Toyota are quite decent, they have a friendly staff, always go through what they did when it comes to maintenance and clearly defines what the appointment is going to look like as far as timings are concerned. Today that all changed. Last week I took one of the mechanics for a drive in my Tacoma so that he could experience the problems I am having first hand. I was advised at that time to set up an appointment to have the vehicle looked at again. So today I bring it in at 7:45 am and advise the service desk to e-mail me when the vehicle is ready for pickup or if there are any questions or concerns. At 2:00pm I call the service desk and they advise me the vehicle is ready. When I go to pick up the vehicle they tell me that in all of their efforts they were not able to replicated to problem, which is why I had a service person sit with me and experience it. Surely out of all the vehicles like mine, someone else in North America must’ve had this issue. So I look online and find out that what I experience is common in the vehicle. That there are steps that the service tech could have looked at but failed to do so, instead they reset a computer and said let us know when it’s happening again. Today cost me $150 to get no further ahead with my concern. I don’t know if this is industry standard but maybe next time actually search the internet if you are at a loss of what could be the problem, instead now I am out $150 and received literally nothing for it. Thanks Petawawa Toyota.
P	Paul Murphy on Google ★ ★ ★ ★ ★ Thank you Jeremy! I managed to lock my keys in the trunk of my car....along with all the families Christmas gifts. I tried and tried to open the trunk but could not get it open. My keys were locked in the back and my trunk does not open without the keys. I called Petawawa Toyota and told Jeremy my situation, after he finished work he came over and spent 2 hours getting my trunk open. Thank you Jeremy, I really appreciate the service and i'm thankful you were there to help. Great service and excellent customer service.
J	Josh J on Google ★ ★ ★ ★ ★ Easy people to get along with. No discounts for military related to service work (unlike ottawa dealerships) but can't blame them for not having it when most of their customers are CAF. I'll still go back
T	Tanya Hickey on Google ★ ★ ★ ★ ★ A huge shout out to Gwen and team! I started looking for a hybrid Rav4 in late February. I reached out to 8 dealers across the GTA, Ottawa and the Ottawa Valley. Every sales person said that there were no hybrids available for 6 months to a year! Except Gwen. She said she could get one in 6-8 weeks. She asked me to give her a few days, and sure enough, she did! So I obviously bought from her! She went above and beyond, in every aspect. She kept me up to date and answered all my questions in a timely manner....even on her days off! Not one other sales person even attempted to locate a hybrid for me! And I got the exact one that I wanted! So here I am 8 weeks later, very happy with my new vehicle....and excited to start saving money on gas!
P	Pascale Claveau on Google ★ ★ ★ ★ ★ I bought 2 cars there and I always had an amazing service. Gwen Fiebig was the salesperson who sold me my 2 cars, she is always available to answer our question and she give a really good service. I highly recommend them to buy a new vehicle.
A	April Patterson on Google ★ ★ ★ ★ ★ My dad just purchased a pickup from you and hasn't stopped talking about how great the service was. Excellent communication throughout the process of picking a truck, honest review so he didn't waste his time while he was researching. My mom and dad drove 6 hours to buy this truck. You gave them an excellent price on their trade in. They left tools and an air compressor in the back of their trade in but didn't realize it until they were back home, 6 hours away. On their drive home they also realized something wasn't right with the air conditioner. Legally you didn't have to address either thing, but instead Purolated them a check for the repair and his tools and compressor. Thank you for taking care of them and making this a great process.
S	Sue Newman on Google ★ ★ ★ ★ ★ Buying a car during the pandemic is really challenging, but it was made so very easy by Gwen, who was so very helpful, listening and suggesting options for what I was looking for. She went over and above in making my new car warm and welcoming on the coldest day of the winter, and even washed and switched the plates from my old car to the new one. I was also very appreciative of Amanda’s expertise in the accounting. She clarified all the details, which I really appreciated. Many thanks for excellent service, and quality products.