Pet Valu
4.3/5
★
based on 8 reviews
Contact Pet Valu
| Address : | 6040 Glen Erin Dr, Mississauga, ON L5N 3M4, Canada |
| Phone : | 📞 +988 |
| Website : | https://store.petvalu.ca/location/2033/ |
| Categories : | |
| City : | N |
| Description : | Retail chain carrying food, supplies, toys & other products for pets such as dogs, cats & reptiles. |
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M Mallari Jr on Google
★ ★ ★ ★ ★ Had amazing customer service experience with this location. I bought a pet carrier but realized that I did not need it. Even if it was final sale (due to sanitary reasons) the manager still accepted the product back as long as I had the receipt and the product was not opened/used.
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Zarwah on Google
★ ★ ★ ★ ★ Quiet and smaller location. Carry a lot of vet approved cat food brands which is nice.
I was looking for pine litter and called ahead to ensure I can get the item put aside for me. Very friendly staff! I bought the litter but it was not a win with his royal painness, my kitten.
Check it out as an alternative to more popular pet stores!
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okay lily on Google
★ ★ ★ ★ ★ Had a wonderful experience here, I needed some clothing for my little dog and needed help. One of the workers there was super nice. Overall amazing customer service and would be coming here again.
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Regina Shrugs on Google
★ ★ ★ ★ ★ Inconsistent service, advertised hours wrong so never sure if they'll be open when I get there. No voicemail or recording to state if the store is open. Location is convenient but whenever possible I shop at another location.
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Jonathan Michaels on Google
★ ★ ★ ★ ★ This location is fantastic! The team went above and beyond in providing assistance to me and my pet. The service is top notch, everyone is friendly and they went out of their way to order specified food for my pet and are keeping it in stock or having it ready for order. I know my little guy is happy and I will continue to give this Pet Valu my business. If you're looking for a pet food store that cares not only about the pets, but the customers too, this is it. Please keep up the amazing work and thank you again for going that extra step for me and my pet. You are all awesome!
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Karen Torres on Google
★ ★ ★ ★ ★ Refund refused - Ask before purchasing
Purchased a halter from the heartland location . I was told that I could take it home try it out and if it didn’t fit or work for him I could return it. I came to Glen Erin this location to return bc it’s the closest to me - the halti was lose. I was happy to have found a new place I could purchase things for my dog. I brought the item in its package with a receipt only days after the purchase. Note the return policy is 30 days. The lady at the checkout said to me that bc it’s a halter lead it can’t be refunded . Note the item hasn’t been used. She brought it to the back and asked her manager on the phone. Came back and said no to the refund. Note it’s the same owner for both locations. I was terribly disappointed that they wouldn’t refund / and made me go all the way to the heartland to complete it. Which I did without no hassle or questions asked. I’ve worked in retail long time ago - this could have been handled better.
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Sujeevan Jeyarajah on Google
★ ★ ★ ★ ★ Had a great experience at Pet Value this evening! The associate was super friendly! She answered all the questions I had about my puppy and ensured I found what I was looking for. She never made me feel rushed despite it being near closing time. What amazing customer service!
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Kim Williams on Google
★ ★ ★ ★ ★ Little Willow and I had such a great experience here with the staff abs the customers. They were so friendly, patient, helpful and just treated everyone with such kindness. Love Willow’s new snow booties! Coming back for more.
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