Pet Valu

Amazing customer service and friendly staff - they were so understanding and helpful with an online order issue I had. Will definitely continue shopping here!

The front staff are amazing and always willing to help you find all your pet needs. May in the grooming center was very gentle and very helpful to cut and trim my 8 year old Yorkie. I would recommend these people who are awesome and know your pets.

The lady who works here (i didnt get her name) was very helpful. Also, the store cat Stewie (hopefully the right spelling) is very welcoming.

Awesome pet store! My chow chow “Buddha” loves going to his favourite store to pick out a treat when we go in for dog food. He is like a kid in a candy store. He truly looks forward to going in and picking his own treat. He carry’s it home and waits to eat it on our patio.

Second home to our fur babies. Always friendly. Aunty May is a favorite of our babies.

Exceptional service, friendly knowledgeable staff. The staff always carries out my heavy dog food. Today I had a return which I certainly didn’t expect to be refunded I suggested they donate my purchase but the manager wouldn’t hear of that and credited my credit card. That positive interaction certainly insureds that I’ll buy all my dog food there again and goodbye to Amazon.

Went in on sat, the 3 young ladies were so helpful and friendly and easy on the eyes ;) Definitely recommend paying them a visit!

I worked here for four days, and it was pretty awful. I wouldn’t recommend anyone shop here as they have poor values and don’t treat staff very well. I have previous experience of two years working at Pet Valu at which I was very happy. We had many regular customers who praised us for being knowledgeable and helpful. At Pet Valu in Airdrie, I immediately got an unwelcoming vibe. Other staff were not very welcoming and didn’t seem to care about the genuine wellness of people pets. They are rewarded for recommending their store brand of foods when that’s not always the best way to go based on your pets needs. The manager would constantly have you doing something even if it didn’t need to be done. I like to work for places that are honest, and as long as everything is done that NEEDS to be done you can do as you please. No need to act entitled, you work at Pet Valu. The manger, Melissa would sit at home on her day off and watch the sales numbers and told the other staff members to tell me I need to be on the register more and treated me like I didn’t know what I was talking about even though I had years of experience. Nothing worse than being belittled by someone who thinks they’re better than you. I did not feel comfortable around these people at all, and I made no attempt to act like I was after the first few days of being treated with little respect. After the second day I knew I would not enjoy working here in the slightest and planned on quitting. I found it quite shocking when a co-worker told me I would be sued if the store cat (Stewie) and the cat for adoption had gotten in a fight. These people need to understand that accidents happen, and stop acting so entitled. It really blew my mind. If the cat you let roam around in store is aggressive, maybe don’t let it roam free. They seemed to care way more about how the store looked than about the customers. My recommendation would be to focus on customers needs and show some real care for their pets, then maybe they’d have more loyal customers and more business in general.