Penske Truck Rental
4.2/5
★
based on 8 reviews
Contact Penske Truck Rental
| Address : | 2323 Stevenage Dr, Ottawa, ON K1G 3W1, Canada |
| Phone : | 📞 +79998 |
| Website : | https://www.pensketruckrental.com/locations/ca/ontario/ottawa/260310 |
| Categories : | |
| City : | G |
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Steve Schroeder on Google
★ ★ ★ ★ ★ Been with them for at least 10 years. Fantastic service and staff. Thanks
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Maxime Imbert on Google
★ ★ ★ ★ ★ Booked online to reserve a truck for Sunday April 30th - reservation was confirmed and everything was good to go. The day after I receive a call telling me that there are no trucks available and that they were "sorry" and nothing good be done. Sunday is the day I need the truck, not during the week like they suggested me to do. Terrible service especially since everything was booked, taken care of etc. If you want your "confirmed" reservation cancelled, book with Penske. If not- go anywhere else. Unreal.
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Michel Savard on Google
★ ★ ★ ★ ★ Full service lease, rentals, and contract maintenance. Great staff, only newer trucks, not your average facility that you might find down the road. ?☺️
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Xanadu Tiamat on Google
★ ★ ★ ★ ★ It was alright. Truck was good. Service was a little iffy. I got there at 9am on the dot and there's no one at reception...like where's the clerk? Looked everywhere. Went up on the second floor. Nope. Went outside to the side? I see someone washing the trucks. Oh he's a driver and doesn't know anything about the service desk...ok...go back and the guy's there.
Doesn't acknowledge his absence and just tells me to stay behind the line, as per covid19 procedures. Whatever. I get it! However he does NOT look at me in the eye and wants me to drop my credit card in a box so he can come and pick it up.
Also the clerk may or may not have been wearing a mask. I forget.
Go for the reliable truck and 10% discount. Service was bleh.
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Maurice Leonard on Google
★ ★ ★ ★ ★ Good fast service. Accounts, Abraham gives excellent customer service. Recommend!
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H on Google
★ ★ ★ ★ ★ I initially gave this location a 1 star review due to the following;
I booked online for a Cargo Van, got everything reserved including a confirmation number. Called the location ahead of time to make sure. Turns out they don't have a Cargo Van so they offered me 16' box truck. Got to the location and they told me that contrary to what their website says and my confirmation e-mail says that they cannot accept debit cards for payment.
Really messed up my weekend!
Since then I raised it to 2 stars due to the customer service demonstrated below;
I got a response to this review, from the owner to call a number to try and make it right. I called and they were a little confused as to why I was given that number. I explained my situation and disappointment and they were very understanding and confused once again as to why the debit card was not accepted for the rental. The main office told me they put a note on my file to provide a significant discount on my next rental.
I will be renting with them again this weekend hoping that the experience will be better and will update the review accordingly. Good service and the promised discount = 4 stars, while, not so good or no knowledge of promised discount = 1 star.
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SRC Contracting Renovations on Google
★ ★ ★ ★ ★ great experience. quick responses to my inquiries, listened to my concerns, addressed them accordingly and even did the lil extra...that made me to definitely,.. rent again from them.
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Dr Tahar Haddad on Google
★ ★ ★ ★ ★ This afternoon, I booked a truck from Penske Ottawa for Saturday morning. They sent me a confirmation email (reservation # 79499763) and, consequently, I booked some people to help with the moving on that specific date and time. However, they called me later on to say that their booking system does not reflect the real status of their fleet and that no trucks are available for that date !!! This is a lack of professionalism from Penske. I'll never deal with them and never recommend them to anybody. Please hire someone to connect your booking system to your available fleet. This should be an easy fix !!!
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