PANDORA
3.5/5
★
based on 8 reviews
Contact PANDORA
| Address : | 550 King St N, Waterloo, ON N2L 5W6, Canada |
| Phone : | 📞 +99 |
| Website : | https://stores.pandora.net/en-ca/on/waterloo/pandora-jewellery-caef1db20e.html |
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| City : | L |
| Description : | Jewelry chain featuring a variety of necklaces, rings, customizable charm bracelets & more. |
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Jenn Lambert on Google
★ ★ ★ ★ ★ Poor customer service. Wanted to exchange 1 of the 3 pieces I bought at another store for 1 that I was looking for but was unavailable at the store of purchase. When I asked to do the exchange the sales person told me that because I bought it as a buy 2 get one free I had to return them all and repurchase the 3 i wanted again at full price because the sale no longer was applicable. When you work in retail you shouldn't be dropping the "F" bomb when you see a customer it's your job to help them. You lose repeat business with the service I received.
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Layla Shadrova on Google
★ ★ ★ ★ ★ Even though I came during a busy hour, a girl named Ashley helped out and gave me a totally great experience! She introduced me to many new styles of jewelry and informed me of all the details with a patient, respectful and calm attitude. Definitely left me an amazing first impression, and will recommend friends and families to this store because of the aesthetically pleasing store and the amazing customer service.
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Andi on Google
★ ★ ★ ★ ★ I went here today and a beautiful blonde, long hair lady (I wasn’t able to get her lovely name) accommodated me with my exchange, my inquiries from my online order! I hate the online order that I got. She accommodated me very well! I hope she gets promoted! Very friendly, approchable and communicative! ?
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Prachi Patel on Google
★ ★ ★ ★ ★ They have a really weird Covid waitlist system. People who are returning/buying are put to on a waitlist, but people who are there to pickup an order are let in immediately. This system doesn’t really make sense since returning an item isn’t a long process. I had to wait over an hour just to return an item. There were sales associates who could’ve helped with the return but even when I asked I was shutdown. People who wanted an exchange were also allowed in immediately. When I finally got in, the sales associate made me wait on the side and took care of people who were buying items prior to helping me even though I was waiting first. I understand they were busy but they really need to fix up their waitlisting system.
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Kate Wilson on Google
★ ★ ★ ★ ★ Was looking to exchange size for a bracelet I received for Christmas, the staff were very helpful and friendly and will be returning to this store!
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Evelyn Low on Google
★ ★ ★ ★ ★ My mother is in palliative care in hospital and she loves Pandora so I dropped by this past Sunday and got her a bracelet with a number of meaningful charms.
I got the length wrong so went back today to get a longer chain. Sales person tells me they charged me for the wrong chain. Calls her manager and they decide to charge me the extra $10.
Really? I spend $300 on silly charms and your sales person rings in the wrong product and instead of taking accountability, you charge the customer that $10 +tax?! Low-class.
I was gonna get earrings for my nieces but I'll never stop into a Pandora ever again. This would be my first and last purchase.
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Corey Childs on Google
★ ★ ★ ★ ★ This is the place to go for affordable jewelry for your significant other.My wife loves everything that ive ever bought for her from this store .Friendly helpful staff.
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Spencer Charlton on Google
★ ★ ★ ★ ★ I went to the store with my girlfriend and was looking for a present for her. I showed the sales person a photo of one of their products and she got another associate to distract her while I paid for it. She was even able to find a way to measure her wrist size without her knowing. I wish I could give 10 stars. The lady in the head dress, if you're reading this, you're amazing.
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