Pandora
3.9/5
★
based on 8 reviews
Contact Pandora
| Address : | 2960 Kingsway Dr, Kitchener, ON N2C 1X1, Canada |
| Phone : | 📞 +98988 |
| Website : | https://stores.pandora.net/en-ca/on/kitchener/pandora-jewellery-caa878dc53.html |
| Categories : | |
| City : | C |
| Description : | Jewelry chain featuring a variety of necklaces, rings, customizable charm bracelets & more. |
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Anna Caron on Google
★ ★ ★ ★ ★ Received poor customer service in the Kitchener store for the second time. I waited 15 minutes for a clerk but a man walked up and was served immediately. When I commented she said she couldn’t tell who was first. Any other store clerk would have asked “who was here first?” This is basic customer service and they don’t get it. Same owner at Waterloo store so I will assume same poor training.
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MISS KD on Google
★ ★ ★ ★ ★ I stopped into Pandora Fairview Park Mall on the weekend super excited about adding a few pieces to my collection. I am working on my 3rd bracelet!! I heard there was a promotion and was ready to take full advantage of this!!! As I was being served by a young women ( I didn't get her name) I noticed a customer on the other side of the counter being served also, this customer had her lap top on the counter and several cell phones laid out also. I am unsure what she was doing however she was freaking out at the associate.
I do not usually write reviews however I feel at this time I want to call out all the girls in the store this evening. The lady with the lap top was yelling, swearing, and making a huge scene because the store had sold out of what she wanted, she was waving around receipts and losing her cool in a large way. The girls who worked at the store kept their cool, we all continued to get great service and the women with the lap top kept making a scene. I asked my sales lady what the issue was and she said the customer was upset about the sold out pieces and expected this store should have them...... Ok, yes I am a huge shopper and love Pandora, but really making such a scene when you come shop a promotion on the 5th day!! This is Pandora, everyone wants Pandora, of course they will run out. Bravo ladies for keeping your cool, keeping it professional, not flinching or giving in. You are now my only go to Pandora store forever
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Bo Liu on Google
★ ★ ★ ★ ★ I drove 1 hour to this store for this buy more save more events today. The staff was friendly, but the manager was really rude. I was a little upside because they wouldn't offer the same promote like other store did, the staff showed her understand, but all of sudden, the manage came to me and said, if you are not happy shopping here, you can go somewhere else. The staff stopped her since I had already showed my credit card and ready to pay. I told them that I wanted the gift receipts before cashing out, but the manager messed up. So she voided my transaction and scanned everything again (totally wasted of time). After printing out the gift receipt, she forgot to give my the valid (new)receipt, when I asked for it, she was really impatient and it was her fault after all. During the entire time I was there, she kept mentioning about pandora is franchise so every store run differently. I hope the owner of this store is very very rich, since having a manager like her, having this store is just for fun.
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Dave .c on Google
★ ★ ★ ★ ★ Very terrible service, would give no stars if it were an option. Not even worthy of one star in my opinion. My sister and I went in for a ring exchange and the manager said her ring was too scratched and old to exchange to a larger size. The ring was a gift and had been given to my sister the day of the attempted exchange. Horrible customer service from the manager, very displeased with how I was treated as a customer and will not be returning to this location In the future. I’m a reasonable person and a loyal Customer and will not be returning.
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Jewel Dusome on Google
★ ★ ★ ★ ★ If your item is bought at another location they won’t talk to you about it. Tried exchanging for a different size and they wouldn’t help me. The employee was short with responses and seemed disinterested in helping me the moment I said the product was bought at the Cambridge location. If you didn’t buy your item from this specific location, don’t bother coming for exchanges or returns. This is the second negative experience going into this location.
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Reshma Roy on Google
★ ★ ★ ★ ★ WHAT A HORRIBLE EXPERIENCE !! Very disorganized & dysfunctional group of sales associates, including the manager. Unless you are buying, they do not care. Staff unwilling to help. Awful customer service. Rushing. No sense of decency or manners. VERY unprofessional. I have been to many Pandora stores and this one by far is the worst. Management needs to change. Needless to say, I won't ever be coming back to this location.
I went into Pandora at Fairview Park Mall a few days before my birthday.
I asked to see the Harry Potter collection and the sales lady told me she gave me book and showed me a picture. She refused to show me the actual collection. I left empty handed because of how rude she was.
We will never return to this store. My suggestion is to buy the items online and put the store out of business!!
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Annemarie Bartels on Google
★ ★ ★ ★ ★ I've been a dedicated customer at the Pandora store located in Fairview Park Mall for many years. It's a beautiful store with helpful staff. I bought gifts for my daughter's birthday, and this store had a wonderful selection of jewellery. Melanie was very nice, helpful and professional. She went above and beyond with excellent customer service! I will be definitely seeking her help in the near future! Thank you Melanie!!
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Tanya Schefter on Google
★ ★ ★ ★ ★ I LOVE all my Pandora jewelry!! The staff is always friendly and helpful ?
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