Pacific Coast Floors Carpet One
4.2/5
★
based on 8 reviews
Contact Pacific Coast Floors Carpet One
| Address : | 2374 Millstream Rd, Victoria, BC V9B 3R3, Canada |
| Phone : | 📞 +7 |
| Website : | http://www.pacificcoastfloors.ca/ |
| Categories : | |
| City : | B |
| Description : | Retailer specializing in carpet, luxury vinyl plank (LVP) & hardwood flooring. |
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Jacqueline Graham on Google
★ ★ ★ ★ ★ I'm sorry but I don't really know what happened to my customer service with this business?. I had the guy come to the house to measure, picked out my carpeting, and was told I would get a call back with quote and to book an install time and date. Never heard back, called back twice. Once never got call back, second call was told by guy who came to my house he was 'too busy' and would get back to me. Never heard anything. That was over a month ago. So went to End of the Roll. Happy to say I am enjoying my new carpet. Installed within 2 weeks. I am sure that your excuse will be that EOTR will be lower quality. Better review your customer service policy, and that starts in your showroom.
Sorry Pacific Coast, I wont be using or recommending you in future!
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Cheryl Johnson on Google
★ ★ ★ ★ ★ I only wish I could rate this business a minus 1 for all of the grief we went through with this company. What was supposed to be a 1 week flooring job while we were away on holiday turned into a 4 month flooring fiasco. As per the contract we signed with Pacific Coast Flooring they agreed to complete our vinyl plank flooring installation in 1 week while we were out of town. When we returned late after our flight landed we walked into a messy disaster. Nails sticking up on the unfinished stairs, holes in our dining room walls and scrapes along the hall stairs, dirt and dust LITERALLY covering everything. Not to mention that they broke nearly every baseboard and yet reinstalled them in their broken state! We spent almost 2 hours cleaning and pulling out nails before we finally gave in to fatigue and went to bed. No one showed up the next day and when a worker would eventually show up they stayed barely a couple of hours before leaving. This went on for 4 long months and was a total disruption to our lives. ..sometimes someone would come to the house and sometimes no one came. We'd never know if anyone would show up that day. The 2 owners and the contractor we dealt with never came to the house to inspect anything despite our repeated requests to do so. We were left with an unlevel floor, tiles that didn't stick down properly and holes/dings in our walls. Plus they still have our house key. In the end, it cost us just under $7000 to hire a carpenter to repair the damages they did to our floors and home and we had to purchase a new front door lock to boot.
We are definitely not happy with the customer service nor the installation of our floors and can not in good conscious recommend Pacific Coast Flooring.
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Amy Lyn on Google
★ ★ ★ ★ ★ This business cares very little about customer service nor quality work. Steer clear. Very unprofessional. Floor layers truck such a disaster it’s no wonder our vinyl floor was left with holes in it. Too long of story to post but If you want great looking floors with no hassle or stress do not choose this company. Simple requests not followed. Floors left with bubbles. Owner did not check work quality and could not care less of the lack of service and quality that were provided.
So many other options. Choose any one else.
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Caroline Pattison on Google
★ ★ ★ ★ ★ Awesome sales experience! Garnet was quick to respond and had excellent communication with us regarding our carpet order and measurement. The installers were friendly and polite and left the job site clean when they left. Carpet was installed quickly and it looks fabulous! We are very happy with our experience! Thanks!
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Oceanview k on Google
★ ★ ★ ★ ★ I called this company to get an estimate for a sizeable commercial job and was transferred to a Paul Norris (Mr. Norris) for assistance. I explained the job to Mr. Norris and he was very enthusiastic about the job and provided an appointment time for the estimate. I explained to Mr. Norris that it is the policy of our company to get three quotes prior to proceeding with a job.
I left an urgent meeting in order to make the appointment and over the course of the next couple of hours explained the job to Mr. Norris while he took all the necessary measurements. At the end of the appointment, he was still quite enthusiastic about moving ahead with the job and promised to provide the estimate asap.
Three days later, I receive an email from Mr. Norris that he is not interested in "taking any bid work at this time." Thus, Mr. Norris and Pacific Coast Floors wasted around 7-10 days of my valuable time. Please keep this in mind when dealing with these deceitful, unreliable and unprofessional people. I would give this company 0 stars, but not possible while still posting my review, unfortunately.
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Nici Baughman on Google
★ ★ ★ ★ ★ We would like to thank Pacific Coast Flooring for an excellent job on our new vinyl plank floors. Paul was an excellent sales person throughout the process. We did experience some product reordering which was due to the virus and beyond anyone's control. Paul kept us informed and was very quick to create solutions. Dan was our installer. We thoroughly enjoyed having him work in our home His attention to detail and quality craftmanship resulted in a beautiful result with precise finishing. Thank you so much! We were treated with prompt attention and clear communication which we really appreciated. We highly recommend Pacific Coast Flooring.
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Kelly Regan on Google
★ ★ ★ ★ ★ Brian went above and beyond to help us with a very tight timeline. He was great to work with, highly recommended.
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Laura F on Google
★ ★ ★ ★ ★ I just wanted to take a minute to applaud our sales rep Paul Norris, who was really fantastic to work with - probably the best that we’ve experienced, honestly. He speaks highly about the values of his employers and he acts with integrity. We had more than a few hiccups with installation, but it felt comfortable to figure it out with Paul, who always made himself available if questions came up. It made the experience with a job that took too long and an installer that was messy and sporadic tolerable. Teach a course on customer service, Paul!
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