Ottawa Diamond Flooring

Through Home Depot we hired Ottawa Diamond as the installer for our marble backsplash - Home Depot spoke very highly of the company. We were not disappointed as the installer, Shawn, was even better than described by Home Depot. He did not leave until the work was completed and done to his standards, which were at least as high as ours. He even arrived during a freezing rain event that took him at least an extra hour to navigate and then completed the job. We are most impressed and would definitely use Ottawa Diamond again.

First of all, I want to start by saying Diamond flooring was refereed to us as the installer from Home Depot. We didn't have the choice who we wanted. We have paid thousands of dollars upfront to this company for hardwood flooring. The initial estimate was completing wrong for most of the required parts. They kept nickle and dimming us at every opportunity. Example, they ordered the wrong underlay, wrong T-molding, extra underlay, extra hardwood, and 1/4 rounds. Guess what, I had to take it back to Home Depot only to be told there is a restocking fee. And guess who had to also order the right materials? ME. We were promised by Home Depot when we purchased our hardwood in mid May, it would be installed on the first week of June. That didn't happen because the wood stayed in a warehouse for over a week because they forgot to contact us. Guess who had to setup the appointments and follow up, I did. Now there are pieces of the floor not finished, the nosing piece was install by amateurs and it is bowing which caused the corner to crack about 3 inches inward. My stair railing was damaged during the install. Guess what happened when I followed up with them, nothing. Its been 2 weeks that I'm waiting for some kind of a response to their horrible work on the noising piece and to finish the renovation. Its been a month now to get one level installed (July). We paid more for the installation than the actual materials needed. Simply put, they are a terrible company to deal with. None of the workers have any idea what supplies they have or don't have. They keep charging us for materials and ordering the wrong ones. Save your money and house from this company. They are great at harassing you to get the money and ignore you when the work needs to be done. I got called 3 times for the money but nothing when they damaged my house and left it uncompleted. I would NEVER recommend this company.

From the moment we walked into the Ottawa Diamond Flooring showroom, we were impressed with the atmosphere and layout. Staff were helpful, courteous and knowledgeable. We had hardwood floors installed on our second floor, replaced carpeting on the stairs and upgraded our bannister and hand rails. We were very impressed with the quality of the work, the professionalism of the contractors and the finished product. The work was started and completed as scheduled. We would recommend Ottawa Diamond Flooring without any hesitation and have already done so with our friends and contacts. We are considering returning to Ottawa Diamond Flooring for further upgrades to our home.

I ask the to come and do an estimate to refinish our floors. Really bad communication and the contractor had a really bad attitude. When the floors were sanded, it looked great but found some edges that were rough like sandpaper. They sanded the edges by hand but when they put finish on, it was patchy and showed all the roller marks and was rough and they said it was normal and blamed it on our house temperature. It obviously meant they didn't sand it good and didn't put enough coats of finish on the flooring. We waited years to do this floor and finally made the dive and now we regret ever doing it. I would not recommend the company. We don't even have that much flooring. Very disappointed

We bought our PG Model flooring from Diamond and we had a great experience. When we had specific questions the staff couldn’t answer, they called PG model on the spot to get the answer for us. They also price matched another retailer, provided a lot of information for installation (we did it ourselves), and always answered our phone calls. They called us to inform us of the exact delivery date, and even called a day before delivery as a reminder. Things went really smoothly when we picked up our flooring. We will definitely be returning there and a big thank you to Rob for his excellent customer service.

Went into Store, no one was there to serve me. Seems to have a lack of staff, and there wasn't alot of customers.

We had Ottawa Diamond Flooring do a makeover of our 35 year old carpeted staircase staining the woodwork to match our hardwood floors from the original oak stain. The crew was respectful of our home, arrived when promised and went over and beyond what we expected to ensure that the finishing was of the highest standard.

Ok, if I can give this company zero star I will. Firstly my parent and I were monitoring the installation, they didn't like that and we had some opinions for the patterning of the hardwood. Then I stayed as they instructed not to interfere with the installation. I stayed on the first floor with my parent. Then the installation guy walked out and said another guy will come and do installation but the coordinator called and said the contract is over. They did not work with me and all they say is I warn u we will withdraw the contract. Their work is not good either. The guy hammered the hard wood too hard it splits and they didn't put wax paper for the first few rows. Pictures attached. My suggestion is DO NOT go with the company. The communication is bad the work is bad. Everything is bad. Fyi, this is the place that home Depot in Ottawa subcontracts to. If anything doesn't go well, home depot doesn't have any control and nobody will do the rest of the work. Bear in mind that the coordinator will say this is a one sided story. I will tell you if I take the time to comment here they did a bad job and I don't care who u trust. Something happened. STAY AWAY!!!