OpenRoad Audi Service

Name: OpenRoad Audi Service
Address: 3701 Lougheed Hwy., Burnaby, BC V5C 0J4, Canada, C, Canada

4.3/5 ★ based on 8 reviews

Contact OpenRoad Audi Service

Address :	3701 Lougheed Hwy., Burnaby, BC V5C 0J4, Canada
Phone :	📞 +98
Website :	https://openroadaudi.com/service
Categories :	Auto repair shop , Chauffeur service ,
City :	C

3701 Lougheed Hwy., Burnaby, BC V5C 0J4, Canada

Best Auto repair shop in Canada

P	Pie Pie on Google ★ ★ ★ ★ ★ Several experiences of waiting for 1 whole day for a call back after I left a voicemail.
Z	Zeeshan Rasool on Google ★ ★ ★ ★ ★ Amazing customer service, all the way from communication, care and service needed for the car! Thank you Allan and team.
C	Cat Lady on Google ★ ★ ★ ★ ★ They incorrectly recorded my odometer reading into their computer system when I took my car into their service center for the first time. Their records were telling me I was 5,000km overdue for my oil change. This was a huge problem because that meant my warranty would have been void! I knew something was not right... I was keeping track and so was the computer inside of my car. I spoke with two different service reps who basically shrugged their shoulders and said “oh well”... they simply did not care that something was not adding up. I was determined to get to the bottom of it, however. Thank goodness I decided to sit down and speak with a third service rep named Dragos who was clearly extremely busy but took time out of his day to pore over my service records. He noticed an inconsistency and decided to go pull the technician’s scan record from the day of my last service. Miraculously, this scan record contained the proof that someone had indeed entered my km incorrectly - therefore my warranty was NOT void and I was no longer on a head hunt. I really appreciate Dragos for taking the extra few minutes when no one else would.
I	Inder jit Toor on Google ★ ★ ★ ★ ★ My personal experience I was treated with friendly professionalism If you want an Audi, this is the place to go The service department kept me in the loop, before I even thought about calling to get information about my vehicle Overall, can't even nitpick a problem ?
D	Dave Rose on Google ★ ★ ★ ★ ★ Have always had my Audi serviced here, the service staff has been incredible and truthful in what they say. Definitely will continue to take my car there.
P	Patrick Wilson on Google ★ ★ ★ ★ ★ Will be there on May 8,for annual service. I can say that booking my appointment was very pleasant.
S	Shane Hosseini on Google ★ ★ ★ ★ ★ 2 things. 1-It's open road AUDI and they have no shuttle service to drop their costumers off anywhere even close by... while VW, Honda and Toyota do... very sad, disappointing and not luxe level car standard. I had to sit around for hours because their store is in the middle of no where and nothing is walking distance and the management is so cheap that they won't even consider paying for their costumers uber rides or deducting it off their service bill. 2- (more importantly) Service team from hell. On my way back from the 'services' after receiving my audi s5 that was there to get a diagnosis, I was stuck in the middle of the road and almost had a major accident since the car's throttle and gas had stopped responding because the services people had pushed my already problematic car so hard during their tests that my car almost stopped mid highway and on a downward slope both times almost causing a crash. I had to pull over and let the car rest before driving 50km/hr home since the car would cut acceleration anytime it went passed 50km/h. Very very disappointed and disgusted by the management and services here.
E	Eric Jeoun on Google ★ ★ ★ ★ ★ I recently had my Audi serviced at this location. I was surprised to find out that the service representative, Dan G. remembered me from a few years ago before the pandemic. He took care of all my needs and followed up with the call and texts. In addition, Eric K. technician whet over every little detail about the car and helped explain them to my parents. Amazing work guys! I will keep bringing in my car to this location for these amazing people! Thanks