OpenBox.ca

Had a chance to buy Apple AirPods Pro from Surrey location. The price was attractive $199. I thought good idea to save $30. There is no return no exchange on the clearance items. Customers have three months of warranty they would be able to exchange the similar product if original is defective but no return. After purchase was done I kept on thinking, the best option would be to buy a new product instead of saving couple of dollars at least I had peace of mind, return refund policy from the store especially Costco on from Apple and on the top of that i would had purchased Apple warranty. This was a busy location poor customer service . The person was kind of rude while delivering the item, they don’t how to deal politely with clients.

Quick straight up service. Got a refurbished Dyson vacuum for a good price

I wish there is 0 star the I can give it to the store. First time shopping in Openbox Vancouver. It is a DISASTER. Customer service is worst ever. I went to buy a tv on Saturday, i liked the 75 inch sumsung one, i asked the manager if they do delivery. At the beginning he said he doesn't do delivery to single house so I almost walk out of the store, but suddenly the other customer needs his tv tonight who lives close to my home, then the manager said ok he will delivery to my place, i told him i need the tv upstairs in living room, he said ok it will depends on how much labor and charge me more, i agreed. he said it will be delivered around 10 pm. i start waiting at 10pm, TILL 12AM he and another lady showed up, but refuse to move the tv upstairs it is late night, i am single woman, i don't want to get in argument, He asked cash C$70 for delivery and left the huge tv at my entrance. Then the next day i have to pay extra for help moving it up and assemble it, and it turns out having a black line on the left side of screen. This is WORST ever experience I have had for shopping an electronic appliance will not recommend anyone walk into that store.

Great prices and selection.....This is my third purchase from Open Box Vancouver in the last 10 years and they continue to be my " go to " store for TV purchases. Contrary to a few negative reviews listed, my experience with the staff and service has always been very positive with zero issues with their products or service.

Great service personnel Just double check price BEFORE making purchase! I bought a great Samsung 2.1 sound bar but paid the 3% extra for payment with a credit card ? However.. this month same sound bar on sale at COSTCO for their cash/debit price! Plus lost out on my 2% back means I overpaid by 5%!!! So not such a great deal AND if there was any problems… Costco doesn’t charge a 15% restocking fee So please shop around first to ensure price is great ALSO…. No booklet on how to use remote was included Samsung sent me URL link BUT it has nothing on the remote itself and cannot control VOLUME up/down with Telus remote (can only have turn on/off) ? That is a big disappointment considering it’s a 2021 model year

All of my past visits to this Vancouver location have been generally positive. I purchased a Dyson fan from them, but it was faulty (error code shown) and the staff was very understanding and let me replace. However, the replacement was also faulty (fan made a horrible clicking noise). The staff were once again very friendly and let me replace again. The third replacement was also faulty as the power cord was already singed out of the sealed box. I just returned it and gave up on the fan. I understand this isn't OpenBox's fault but rather the shoddy workmanship from Dyson itself and their refurb centers. At this point I would have given Openbox 4/5 stars for the great service, but would have liked them to carry more quality products. Fast forward to the next time I visit the location, I come to purchase a speaker. The staff were once again super friendly. They opened the box with great care and let me inspect the item before I purchased. The staff even brought out an extra speaker in case I was not satisfied with the first one. Now here is where the one-star comes in. After using my speaker for about 20-25 days, I found that the battery was struggling to hold a charge (the battery drains even when it is turned off). The receipt said 7 days return/exchange so I obviously passed the period. I went in to describe the problem and tried asking for an exchange anyways as this is the benefit of interacting with real humans in a retail shop. As other reviewers have noted, this appears to be the time I interacted with the manager. He is an older looking gentleman who usually sits in a chair by the front door. After I told him the battery falls flat in less than week with the device turned off, his response was that it is "normal". I would love to see a source that says a lithium battery manufactured within 1-2 years fully drains in a week by doing nothing. He then went to lecture me that his store is a liquidation company and I cannot be asking for exchanges. The fact that I passed the 7 day period is understandable, but I was not expecting a lecture. I was however still within the 90 day warranty period so I asked for a tech to look at the item. He then decided to give me an exchange instead - I think not for my sake, but just to avoid the whole ordeal of getting his tech to look at it or be sent off somewhere. After he handed me the replacement speaker, I wanted to inspect it like last time, but there was a seal on the box. I kindly ask for a blade to open it, but he proceeds to rip at the seal with his fingernail. After he is unable to open the seal with his finger, he just starts ripping at the box. I don't really see what this level of passive aggressiveness does for him. Nothing but a condescending demeanor throughout the whole interaction. His other staff are super nice and very caring of customers' experience and the condition of the items. If you see the manager before you even walk inside, just go back to your car and drive away instead.

I am never going to order from openbox again and never referring them to anybody who value their time and money, these people are very unprofessional , I paid for a phone to be gifted with the fastest shipping , but these people asked me to send driver's license and my credit card number!!! To buy a phone? When I said I am not comfortable sending these details they sent a rude email cancelled my order, save your money and time and buy elsewhere , these people as well might take my bank pin and account number , I wish there were 0 stars for them

We’ve made a couple purchases at this location and they’ve always been a reliable source of open box products. This time they went above and beyond, helping us load them into our vehicle and providing bags as rain covers. Thanks Gene!