Nespresso Boutique Metrotown

Name: Nespresso Boutique Metrotown
Address: 4800 Kingsway, Burnaby, BC V5H 4J2, Canada, H, Canada

3.9/5 ★ based on 8 reviews

Contact Nespresso Boutique Metrotown

Address :	4800 Kingsway, Burnaby, BC V5H 4J2, Canada
Phone :	📞 +878
Website :	https://www.nespresso.com/ca/en/
Categories :	Appliance store , Coffee store , Boutique , Coffee machine supplier ,
City :	H
Description :	International chain selling its own line of coffee, espresso makers & accessories for home brewing.

4800 Kingsway, Burnaby, BC V5H 4J2, Canada

Best Coffee store in Canada

J	J C on Google ★ ★ ★ ★ ★ I love Nespresso coffee but today’s my experience was bad at metotown Nespresso boutique. The clerk tried to help me my unreceived free cups( with online order before) she brought her manager but the manager( Feb 20. Around 1:40pm) , she treated me like a black consumer ( to get a “free” stuffs). In the note ( in the computer system) said clearly I didn’t get my free cups but the manager said note is vague. What kind of cups are. Etc…gee. It is there problem . The boutique should be there to help their customers. Manager has no attitude at all.
J	Jung-woo Kim on Google ★ ★ ★ ★ ★ The staff here are always so attentive and helpful with my needs every time . There very knowledgeable on the coffees as well as the machines. I always feel so happy when I get the chance to go into this location
m	mike garcia on Google ★ ★ ★ ★ ★ NEVER SHOPPING HERE. Such a negative attentive from the assistance working at front - both verbally and physical. For instance, her voice had a lot of sarcasm as she answer the questions that were being asked of her in regards to the espressos pods. Second, she pretty much threw the bag of my purchase to my hand. It made my experience as a shopper very uncomfortable and irritating.
B	Brigitte Raja on Google ★ ★ ★ ★ ★ Terrible experience at the Nespresso store today. This is my first time writing a review and only because I’m shocked by the rude customer service. My family and I went into the store to buy a couple sleeves of pods. We asked one of the employees questions about the flavours as we had purchased our first ever machine last week. She was very rude and you could tell that she did not want to be there. She made us feel like we were asking stupid questions and didn’t even answer the question. We immediately said okay thanks and walked out. Do Nespresso employees not get training on how to provide customer service? Why do they all look like they hate their lives? So disappointed.
N	Nadiia Lolieva on Google ★ ★ ★ ★ ★ I have been using the Nespresso coffee machine for a year now. I have gone to this location for so many times. Overall, everything was fine until today. I have asked one of the assistants about the descaling process of my machine that did not work and I poured all the descaling things out into the sink and it did not help me at all. I have mentioned the waste and the cost to the assistant. Her response was unprofessional as she was saying that the cost of the product was only $11 and it is not a big deal. I understand that it is not a lot but it is money that I have literally wasted for nothing. Now, I feel self-doubt in the financial way. I advise you to train the staff at the store since I am working in same the field and know how to work with customers. Thank you.
o	omeed rahimzadeh on Google ★ ★ ★ ★ ★ I gave these guys a five-star before for customer service because of the gentleman who was helping me and his name was Mehdi. He was the customer service manager and he was very good. I went there today to get coffee after my 3 months coffee run and the service was very bad I was not very impressed because the gentleman who was helping me he's no longer at that location and he got moved up to a different location in manager position of the store I was very disappointed at the customer service that I got and will not go back there to this location ever again I will not recommend this place because the customer service is not what used to be I'm very disappointed and I hope the management fix this problem. The people who work at this location do not care about customer service and they're very rude
Z	Zee Ray on Google ★ ★ ★ ★ ★ The customer service I received today was absolutely terrible. My family and I spend hundreds of dollars each year. I dealt with a short haired girl working in the morning today. I simply asked how her day was going and she’s like “I don’t want to keep answering that question” in a harsh tone and said what do you need. Awkwardly, I was like okaaay. I also needed an item which had to do with the machine and didn’t know the name and her tone back to me was completely unacceptable as well as through the entire transaction. I never write negative reviews because I own a retail business and customer service is huge for me. But I thought I needed to share. Not a pleasant experience at all. If that’s the type of store you’ve built and you want people to come up and have that experience then provide a great experience because at the end of the day it’s loyal customers like myself and others keeping the business going.
E	Evan on Google ★ ★ ★ ★ ★ Had a horrible experience here. The female worker clearly was trying to make a commission or was not trained properly to explain the most basic concepts. For example, I was led to believe that the minimum you can buy was 80 dollars worth of pods only to later realize that was BS. She had a grin on her face after I realized such. Will definitely never come to this place again.