Michael Hill St Laurent
3.8/5
★
based on 8 reviews
Contact Michael Hill St Laurent
| Address : | 1200 St. Laurent Blvd #527, Ottawa, ON K1K 3B8, Canada |
| Phone : | 📞 +7 |
| Website : | https://www.michaelhill.ca/stores/michael-hill-st-laurent |
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| City : | K |
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Samantha Jensen on Google
★ ★ ★ ★ ★ Chrissy was amazing to deal with. She was kind, pleasant and made some great recommendations about our engagement ring purchase. The experience was very memorable (even though we were all wearing masks) and I cannot recommend her highly enough. Kudos to you! I look forward to returning in the future.
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Collett Marshall on Google
★ ★ ★ ★ ★ Went in to buy a ring for a friend out of the country and for the bride to get her finger size. We were told by the sale person that they dont size people, that the girl should buy her own ring . I think that was rude. My friend took her business next door.
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Chantele Savory on Google
★ ★ ★ ★ ★ My husband and I are always super impressed with Chrissy and her service. She is very personable, enthusiastic and endearing. She is solid gold. She made it an entirely lovely experience. And the jewelry is fantastic too.
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Sawsan Saeed on Google
★ ★ ★ ★ ★ Purchased cz studs online that arrived missing a stone. I spoke with a nice lady online who informed me I could just bring them in to any store in my city and do a return. I called and spoke to a gentleman at this store, explained the situation and he said to make an appointment online because they were only doing curbside pickup (understandable). I made an appointment for my next day off and about 15 mins before my appointment I called to ask which door to meet them at and the lady on the phone had NO IDEA what I was talking about! She told me that because it was purchased online and missing a stone I would have to ship it back and I was like lady, the cost of insuring these earrings is more than the purchase price... are you kidding me? She had to call her manager who was off that day and call me back to clarify that I needed to contact customer service online and have them contact the store to ok the return. She said the man I spoke to is the assistant manager and should have informed me of this procedure. I was so annoyed! I email customer service IN AUSTRALIA and they apologized and handled everything so I just had to go in and return. This was the worst experience I've had with Michael Hill. I've purchase many pieces from them and some genuine diamonds that I was please with. This latest experience has totally turned me off from the company as a whole.
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Sophie Boutin on Google
★ ★ ★ ★ ★ Poor customer satisfaction. I bought my wedding band here the jewelry piece was incredibly beautiful and exactly what I was looking for. However, after they sized the ring, I received the band with big lettering "Micheal Hill- product # 2672t417' (417)" On my wedding band??? really!? I was completely shocked and I felt disrespected. This is my wedding band to be kept for our next generations of family. I did not ever see this on rings at people's jewellers. My experience as an unhappy customer were poorly looked after and my feelings were invalidated. Thumbs down for the service here, even when speaking with higher management!
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Sana Ayoub on Google
★ ★ ★ ★ ★ Amazing service with friendly smiles! My fiance got me a necklace, a ring and a tennis bracelet with a lifetime warranty. This is my recent bracelet.
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UnSatisfied Customer on Google
★ ★ ★ ★ ★ I dropped by just to buy a birthday present (a gold bracelet and possibly a ring). After speaking to some of the associates (from what I have gathered from my recent visit), they lack basic knowledge of gem stones and the other items they sell. I was so put off by it I decided to walk away empty handed. Not good.
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Katrina Cooper on Google
★ ★ ★ ★ ★ I took a ring I won at an auction to be looked at, not appraised, to just see what it was. This 'gemologist' said it was aquamarine and diamonds.
No, it was all glass.
While the products may be pretty they are just a commercial store run by nothing more than pretty people. There is no knowledge here just the desired to sell.
Masters jewellers in the same mall is better and has GIA certified people.
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