Edmonton North Primary Care Network - Edmonton

Walk-in as new patient needing refills of specific medications, booked me an appt. for the next day. With a Dr that isn't accepting new patients and can't refill the medications I specified the day before. Complete waste of time. Very poor communication between staff.

This experience I experienced was my first time coming here to the clinic and going to Dr antoniolli. I came here to get a pap test but instead of a doctor doing it I got two nurses. When she went to do the exam she opened me up so much that it hurt. I never experienced that before and yes I have had pap smears done before. Left there in pain and they gave me an infection. My uterus has never been the same since. Dont come here to get a pap test. If only I could give less than 1 star.

Have found the service at this clinic awful. Booked me for a procedure in office changed it 3 times, now follow up is 3 weeks away, and was told to go to emergency for the complications. Emergency told me to follow up with them. Would not recommend this clinic, and will not accept another referral there.

I was very nervous when I walked in for the first time. The front desk staff were so friendly and helpful. The nurse who led me into the examination room was the sweetest. Dr Anntoniolli was incredible, she explained everything she was doing in such a respectful manner that I would recommend her to anyone who has a fear of getting a pap smear done. The Dr answered every question and was so polite. This is the place to go!!!

I was shocked by the rudeness from the older lady who does the booking for Dr. Tiffany Chan. She was extremely unprofessional and should really choose a different profession or learn how to talk to people properly. I had an appointment booked for Tuesday June12th. My daughter had a close contact with classmate on Friday who tested positive for COVID-19 and started feeling sick over the weekend. I called and left a message on Saturday stating I needed to reschedule and for someone to call me back Monday morning. I didn’t hear from anyone. I called multiple times on Monday and left two messages but still never got a call back. She finally returned my call this morning and I was absolutely blown away with how she spoke to me. She argued that I didn’t call on Saturday or leave a message. Which I definitely did. She said she had no records of that and she only got one other message from someone else. Even after I said three times that I called and left a message that day and again I left two more messages yesterday. I then explained my situation about having to quarantine and not being able to go for the required blood work or make it to my appointment. She then told me I couldn’t reschedule because she would have to speak to the doctor and it would be considered a no show? How is that a no show when I’ve tried calling and left multiple messages. She then said again so you’re not coming today? I’m sorry but am I suppose to come while I’m being told to quarantine and potentially bring covid to your office. She still said it is a no show policy and wouldn’t let me reschedule. I eventually just said don’t worry about it and I will go somewhere else because that was the worst costumer service I’ve ever experienced. She didn’t even care about being rude. Just wow. Find somewhere else to go people because she’s just awful.

Reception was nice. This is a nice well lit and clean clinic. My son came here to have his left big toe looked at and it went well. The doctor was very friendly and knowledgeable. Everything went well.

My psychiatrist didn't call me at our appointment time and is now ghosting me. I was constantly getting threats tv my therapist there that the doctor wouldn't see me if I didn't comply with her demands. I say hers because he never once gave me an ultimatum. Just decided not to call anymore? Lol. Why is mental health care in this province such a joke?!

Doctor Budden is a five star but the reception has let 2 patients with appointments after mine get called before me. Too busy gossiping about the unacceptable new girl. I'm now a full hour later than my appointment.