Massage Heights Emerald Hills

Fantastic place. My therapist is awesome and takes care of my massage needs. Has been a while since I had a massage, very hard to find great therapists. I came here because I was gifted a massage. What a gift! If you can come see Tonya, do it. She is very good at what she does. Thanks Tonya, thanks Massage Heights.

I booked in for a massage last minute and they got me in within 30 mins. I was looking for a new therapist as I need treatment often due to an active lifestyle. I was booked in with Katey and she did not disappoint. Courtney (the lady at the front desk) is so welcoming and she really cares to find out exactly what you are looking for at your treatment that day. This place is aesthetically pleasing as has all around great staff. I will definitely be referring my people here. Thank you all!

Three stars for the convenience of booking on short notice, and most all RMTs are really excellent. It's a typical spa setting and seems to have a high turn over rate. It's unfortunate how the business practices and unfair pay impact these hard working RMTs. Listening to their stories, you understand why so many leave. A substantial rate increase to us clients give these RMTs a tiny rate increase. I only stay for the convenience because of my job and lifestyle but hate the business practices. They should treat their staff better. It's not just this location.. the organization as a whole. Seriously.

I'm from out of town and am here for work. So sleeping in hotel rooms etc, I really needed a massage and this place came recommended fr one of the guys who lives here that I'm working with ... anyway, poor customer service!!! I left a msg inquiring about a massage and have yet to hear back from them! It's been 3days since I left my name and #.

This is the worst customer service I have ever delt with. Save your self the hassle and find a new location such as massage addicts! Whatever you do do not sign your contract I was under the impression I could cancel at any given time and was basically coerced into signing with the intent of cancelling Reply- none of the “solutions” were even close to what I need. I’ve been there once so I am no long term customer. Again I was under the impression I could cancel at and given moment. Do a better job training your staff and stuff like this won’t happen.

Clicked on a Facebook deal 89 for an hour. They call me and ask if I want to book. They tell me I don't have a profile I would get the 89 dollar price counting as my first time. They said: they couldn't find my profile under my number, and maybe it had been too long since I was last there in 2019. I insisted I had been there before more than once but they continue to tell me I would get the price. Greeted, and it's was fine; massage was well done, but when I leave, suddenly, I don't get the 89 dollar price, and they found I was there before 3 times. Now I have to pay 114 dollars but if I pay upfront or become a member, I get the 89 dollar price. They ask me about my benefits and really push the upfront or member options keeping me there longer. The location is great, place is nice, and the massages are always good, but they don't need to push people. There are too many other options out there, if they kept their prices reasonable I'm sure enough people would go there. I get that they are a membership based company and that it was a drop in rate, but they told me on the phone that they couldn't find me in their files so I would get a introductory rate - then boom, as soon as I was done they found me and I have to pay the non member price if I don't sign up, that part to me was suprisingly dishonest.

I’ve been going here for years and had a payment issue years back where they told me the therapist was certified and could go through my Blue Cross benefits, to which I tried and Blue Cross denied my submission saying the therapist wasn’t properly certified. Massage Heights did nothing to help just said “sorry” - I only go for massage due to having benefits and I was told would be no problem to submit. The blame was deflected off themselves and put onto me saying I didn’t properly inquire although their website says all therapists are certified to which my bank agreed and removed the payment off my card. I gave them another chance and went back. Fast forward to seeing Samantha who I continually asked for less pressure, and said how sore I was after her last massage, uncomfortably sore and she gives the same type of massage again, not listening to what I had said at the beginning of that session when she checked in to ask. Then my Dad had an issue with losing his necklace. They continue to spin the blame around on my Dad saying he didn’t tell them for 3 days after that his necklace was missing. Nice customer service deflecting blame off of yourself! The point is, their therapist took the necklace off my Dad when he was already on the table, she didn’t make note of where she was putting it nor could he see given already being on the table. This is a necklace he hasn’t removed in years so when he got up to leave, it’s not something he thought about. I still don’t understand why therapists would be touching customers jewelry, they always check in with clients before each massage, so make it standard to make a comment on removing all jewelry at that point? Massage heights home page of their site says they clean for 15 minutes after each guest during covid, that’s some great cleaning to not notice a necklace! You should of noticed it and phoned my Dad, therefore making your 3 day remark irrelevant. It’s clear you don’t do as deep of cleaning in between customers as stated. My advice, don’t attend massage heights or be sure to remove all jewelry before! My Dads necklace holds sentimental value, for them to say “we are sorry, but” to then deflecting blame is not how anyone would hope to be treated. We’ve both cancelled due to the lack of empathy on their behalf.

I thought this place was great, but after going elsewhere I’m disappointed to have given this place any of my money. The fact that I still have money “in my account” with them after canceling my membership is frustrating. Especially because they canceled one of my bookings last minute - seems like refunding at least that would be reasonable, but no! Anyway… the setting is nice, but now that I’ve had WAY better massages and customer service experiences at Massage Addict, I’m even more disappointed in this place. Unless this is your only choice because you can’t travel outside of Emerald Heights for whatever reason, I definitely believe anyone would be better served somewhere other than here. They can’t even do direct billing! In 2022! I feel bad for the people who work here too, it doesn’t seem like a supportive team. Maybe it varies by franchise, but my experience emailing with management here was sub par for sure!