Maison André Viger Inc

Not a good service took 3 days to repair a flat on my firefly

Friendly and attentive staff, I've had a good experience with a wheelchair rental.

On the web site, there are no prices!! Not sufficient info given! At the store, the clearly do not like Anglos!!! I was told, "This is our country. We speak French here!" I left immediately! N

Bad customer service. Your salesman Mario is completely condescending and is not answering to our demand. It's the third time that I do business with him and I won't ever do it again. I'll ask for someone else. It's unbelievable.

Had a good experience. I wanted to get my father out of the hospital for the weekend and needed a few things including a hospital bed and a wheelchair in order to be able to get him back home. They were able to rent me the bed and the wheelchair and had them delivered the next day. They also carried the rest of the items I needed. Overall friendly and good service.

A word of advice. Make sure you make them give you a proper work order where deposit is clearly marked. After two jobs done with them deposit was forgotten when final bills came. As they mentioned in writing, it is policy not to write all the deposits on the final bill. In my humble opinion, since the store was sold by it's original owner it has not been the same. It used to be there to help people now it seems it's all about money.

** It is an edited Note** A. I wrote the below review when I was exhausted and frustrated. Why I was so? 1. Because: On Saturday, I got the information that was uncertain and incorrect; 2. The first one who served me was not empathetic enough and did not solve the problem for one hour before the arrival of the manager, 3. The estimation was given to the manager for the time of providing the temporary scooter was 25-30 min, but it took 90-100 mins. So I wrote that review and (5-3=2) was my star-rating. B. Then, I changed it to 4 stars because he (the manager/ owner of Saint-Denis) treated me humanistic and empathetic and solved 2 of 3 concerns. I think his reply you can see below my comment was for A, not B (which shown already in lines below). Now -if my voice as a customer is important- I only want to have a suggestion for him as a manager who really did her best to fix mistakes: "My friend, I can see your attempts. I do not want to ignore it, but for the future, please do focus on training your coworkers. They should make sure to give us the exact right info. As well as we -all- deserve pure respect, empathy and problem solving to feel we are humans, not only customers or sellers. Sir, you were the only one who did that. Keep being strong and positive and positively influence your colleagues. ---------------------- Prices are reasonable, but regarding customer service, their internal coordination is poor. To give an instance: the scooter I bought from them had a problem. I called to make sure that they have a rental scooter; meanwhile, I have to leave my own one for fixing. After a telephone proof by them, I came today as the first customer, and they told me: we have nothing!!! Now I should waste 3 hours on their branch to wait for a scooter (l already have spent more than 2 hours). If they did not have something ready, they must give me the real and correct info. ** Added notes: 1. I just changed two stars to three because the manager there was the only one who tried to fix their systematic problem. 2. I want to be fairer. I waited there for 3 hours, not 45 mins. If on Saturday they did not provide me with the incorrect info, I could give them five stars. But I missed 3 hours and also my home flu shot. So it is fair enough to put 3 (one less for incorrect info and one for the consequences I experienced because of the total 180 min of waiting not only 45 min and your cameras and my call log -both- can show how long I was there, when you arrived and after how many mins they delivered the scooter). 3. Let us focus on the transparency: you all -including yourself and all other colleagues- centred and repeated that you did not have any scooter, but you comment mins you had someones for rental but waited to deliver something that you can give me for free. If it is the right understanding, you could explain it to me and provide choices. 4. As the gentleman (manager) mentioned, in his attractive comment has wished to have faster and better service in the future. It is a mutual feeling and the same wish for me. I promise that I am pretty open to rewrite or edit my comment again (depends on the expected behaviour and service can be less or more). I am doing my best to be fair enough as a mirror of your quality. Best, Farshid

Very poor customer service by Benoit. Not very pleasant to anglophone clients. Service was too rushed up as the customer is left to look at the items by themselves as the staff is busy on their computer. Price tags on items are missing as I had to compare the price and features. Not at all a good instore experience. Don't bother going all the way to the Saint Hubert store!!