Magenta Health - Riverside

Posting on behalf of my fiancé (both him and I are now no longer a Magenta Health patient): Dr. Aarti Kapoor: I have received your invoice for our missed appointment on June 17th, 2021. In response to the invoice, I wanted to take a moment to express my displeasure at having received this invoice and my experience with you as of late. I have asked my fiancé to share it here publicly so that people are well informed of how I was treated. As you are well aware from our initial appointment on June 9th, I was unwell and noted in the follow up appointment request for June 17th, I noted that the issue has continued to-date. Having difficulty swallowing after every single time you ingest anything for a period of time thereafter, you can imagine how truly uncomfortable it can be. Frankly, following the June 9th visit, my fiancé was shocked that your only suggestion to me was to advise that I purchase Tums or Pepto Bismol. Those are obviously only temporary measures. As a doctor who truly cares for the well being of their patients, prescribing or suggesting temporary measures should not have been the ONLY effort made on your part. At minimum, you should have referred me to a specialist since I explicitly said this was an ongoing issue, or alternatively, directed me to be tested if you were unsure of the severity of my symptoms BUT wanted me to feel better permanently as my family doctor. With COVID, we understand and respect the challenges that healthcare professionals encounter while supporting patients remotely, and not being able to assess the patient in person, but having received this invoice, I see that the understanding and respect is not mutual. Given that your schedule is so extremely limited and appointment times are for 15 minutes only and cannot be in person, this is not the level of care and dedication we deserve. I am a working individual in the customer service industry. We are not permitted to carry our devices on us. While I had set both a 30 minute and 1 hour alarm on me, I was not able to leave my manager with a client on the floor and simply walk away, regardless that my manager had been informed beforehand of my commitment. Having discomfort multiple times in a day is not something I do not wish could be resolved sooner so it benefit me none to have missed the appointment. Your schedule is always only a few weeks out with 15 minute slots only during the work day and no option whatsoever outside of that, how can I maintain my ongoing health needs with you without being penalized for missing an appointment based on circumstances out of my control? While I understand that a missed appointment is your time wasted and the opportunity for someone else who could have made that appointment is lost, the causes were innocent and completely unintentional, so receiving an automated invoice from you was not the way to treat someone who is unwell and who has been a patient of Magenta for many years with no history of missed appointments. Under such straineous times, both you and Magenta Health have disappointed myself and my fiancé greatly. Over 15 minutes of time and $30 (which is a lot for some people these days), you do not deserve to be our family doctor. And really, I should have sent you an invoice having wasted 15 minutes of my time telling me the same information that the internet provides me FOR FREE. Shame on a “doctor” and a “clinic” who cannot do better than the internet.

I absolutely love this new age, modern, and technologically advanced health care facility. I would HIGHLY recommend Magenta Health to anyone who is looking for a clinic that truly cares about the wellbeing of their patients. Their doctors are friendly, informative, professional and caring. I have seen a few different doctors at this clinic and they have all been very attentive and compassionate towards my health concerns and have made me feel very comfortable. I love the convenience of being able to schedule my own appointments with their online booking system which is available 24 hours a day. Their communication is fully electronic and you will receive an email confirmation of your booked appointments. If you have any questions, you can simply email the clinic. I have always received a response in a timely manner. Your physician can also communicate with you through email if necessary which is very convenient. Through their online system, they are also able to prioritize patients who have urgent matters by providing the option for patients to see any physician at the clinic who is available in the case that your doctor is not able to see you ASAP. The technology they use for patient flow is efficient and very unique. When you walk into the clinic, you sign yourself in on a tablet and then the system, very clearly, prompts you on where to go next, which in my experience the system has immediately directed me to a room where my doctor then met with me within a few minutes of my arrival. I have never had to wait for any of my appointments and I love that they respect their patients' time.

Magenta is the best clinic I have ever come across! As a nurse myself I often feel I am very uncomfortable being the patient, but I have never felt anything but comfortable at Magenta. They are efficient and timely. Their physician staff are competent and knowledgeable. I have not met them all but I do not doubt you’ll get compassionate and considerate care here. Dr Chung is by far the very best family physician I have had in over a decade. She is humanistic in her approach and very knowledgeable. I feel I am receiving the best care possible here.

My doctor, who practiced with Magenta Health, stopped practicing in December and I'm still waiting for Magenta to process my discharge so I can find a new doctor with Ontario Health. They were inadequacy staffed to absorb my former doctor's patients back in December, but still continue to advertise that they accept new patients.

Dr. Siao has been amazing, as a patient I feel listened to and cared for. As a woman, feeling dismissed can happen in healthcare but not here. Dr. Siao has always taken the time to help ensure I'm heard and taken care of.

New clients, don't waste your time! This clinic advertises that it is accepting new clients but does not give any meaningful access to healthcare for those new clients. Upon being assigned a doctor, they require you to book an intake appointment. However, there are either no intake appointments being made available, or so few that they are impossible to book. It is truly disingenuous to advertise that they are accepting new clients when required intake appointments are impossible to book because they are so busy.

Give Dr. Winnie Siao a quick Google and read all of the horrific reviews of her negligent care. Shocked to hear that Magenta still hasn’t addressed this. I thought I was alone in my experience with her, but fortunately me and many of her former patients have been able to connect via social media.

I recently left Magenta Health because I felt I was receiving below an acceptable level of care from my physician. My overall experience with the clinic was fine. It's a very technological and automated clinic which can be great in some aspects but frustrating in others. Pre-covid, it was quick and efficient to book and check in for appointments, however it's very difficult to talk to a “real person” if you're having issues navigating the system and in my experience the electronic communications have been frustrating at best, with e-mails not being answered promptly or worse ignored all together. My main complaint comes from my experience with my assigned family doctor, Dr. Winnie Siao. I found Dr. Siao to be very dismissive and unconcerned about my health. I often left my appointments feeling helpless and quite frankly untreated for the ailments I went in to address. I will say that my sister is a patient at Magenta Health and she had the complete opposite experience. Her doctor (Dr. Che) is kind and provides excellent care so I think your experience here will depend on the luck of the draw as switching doctors (or requesting certain doctors when becoming a patient) is not allowed.