lululemon
4.2/5
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based on 8 reviews
Contact lululemon
Address : | 100 Bayshore Drive Unit EE4A, Ottawa, ON K2B 8C1, Canada |
Phone : | π +7 |
Website : | https://shop.lululemon.com/stores/ca/nepean/bayshore-store |
Categories : | |
City : | B |
Description : | High-end yoga-focused chain featuring stylish athletic wear & accessories. |
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Carlos Vervloet on Google
β β β β β Amazing service! Cashier was super friendly and made my day! Thank you
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Jason Jamieson on Google
β β β β β I brought back a pair of my wife's pants with the tags still on them past the return deadline because they had dark lines in fabric. Sarah reassured me but they were strictly creases & would come out with a little bit of wear and a couple of washes. She showed me another pair in-store having similar lines and offered to take the pants back in the future if the lines would not wash out. She even spoke to my wife by phone to explain the situation. She was very courteous and helpful. We will be back!
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Erin James on Google
β β β β β Went to Lululemon today to exchange some leggings and Tianna was super sweet, helpful, and made the experience really easy and enjoyable. Thanks Tianna!!
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Michael Reynolds on Google
β β β β β Great store and staff. Clothing quality although pricey, well worth the cost. Check it out!
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Angelique McGuire on Google
β β β β β I am a faithful customer of lululemon. I wear their clothes for working out and running errands. I purchased a pair of align pants and the stitching was funny in the waist but it wasnβt falling apart. I wash delicate and hang. Stitching started coming apart so I hear they stand by their product. I attempt to go through online and it was a nightmare. I finally get a person and they take all my info and photo to say someone will contact me in 5 days. Itβs been well over in business days. I go into store which is what I was trying to avoid and say can I just exchange they are recent stock ALIGN pants. I tell the staff of my horrible customer service and she states Iβve been hearing that a lot. Uhm ok? No Iβm sorry. Letβs see your pants. I show her and she tells me itβs a repair only. So now I have to come back into store? You canβt just exchange them. Standard black pant. How is this customer service? Online is a nightmare and I never hear back. In store doesnβt apologize and Iβm forced to go in again to pick them up. Which Iβm not sure how they will look like they werenβt stitched up improperly. Iβm actually extremely disappointed for the first time ever in lululemon.
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Julie N on Google
β β β β β I have to take some to recognize Joy at Lululemon Bayshore. She was so helpful as I had a defective product and she made it so simple and easy to resolve the issue. Often as consumers we are prepared to the worse and Joy just made my experience phenomenal.
Thank you for having amazing staff like Joy! Happy Holidaus!!
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John Macdonald on Google
β β β β β I returned a pair of pants at this location that I bought online.
I never received my money back.
Currently in a battle with lululemon to try and get my money back, however, they are also being very difficult to deal with.
Used to love lululemon but wont be shopping there anymore.
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Rock Allen (rockford files inc.) on Google
β β β β β I am not one to pay 52.00 plus tax for a simple pair of knitted gloves, even if they are lululemon...
So, I did the next best thing and had my daughter purchase them for my birthday approx. 5 years ago and I loved them! Great fit, great look and for a knitted pair of gloves they did the job most of the winter.
Fast forward 5 years and denied one attempt at acquiring a replacement pair in the GTA, a lovely young lady named Brooke did not hesitate to confirm lululemon's policy. Within seconds I was searching for a replacement and I am now sporting a new pair of knitted gloves.
The photo below was taken at -37 degree whether with my old pair,
looking forward to the next cold day, ok so that is not true.... 59 days until spring!
Thank you kindly Brooke for the great service....
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