Les Huiles Norco - Anjou
1.7/5
★
based on 8 reviews
Contact Les Huiles Norco - Anjou
| Address : | 9317 Rue du Parcours, Anjou, QC H1J 3A8, Canada |
| Phone : | 📞 +89 |
| Website : | http://www.leshuilesnorco.com/ |
| Categories : | |
| City : | J |
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P B on Google
★ ★ ★ ★ ★ Worst customer service ever. I takes them more than a week to deliver. I make sure to give them enough time so I dont run out of oil and now its empty. They might be a little cheaper but definitly not worth the stress. No one can give me a timeline. No one know whats going on.
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Gillian O'Driscoll on Google
★ ★ ★ ★ ★ Second time they have left us without oil, sitting in a freezing house, in the middle of February. But they never fail to deliver oil in August. Giving two stars instead of one because so far it hasn't happened more than once a winter.
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Mai Nguyen on Google
★ ★ ★ ★ ★ Very disappointing service. No delivery of heating oil for 3 weeks in February - the coldest month. When I called for emergency delivery, they kept telling me there would be delivery during the day but didn’t know when. It took them 10 hours to deliver, and still couldn’t send a technician to restart the furnace. There are old people and children in the building who had to sleep through 2 nights (-20C) without heat.
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christine Gagnon on Google
★ ★ ★ ★ ★ Worst company ever. We are on an automatic delivery. Yesterday night around 11 at night ,our tanks were empty. This is a 6 appartment building with a 95 year old, very young kids etc.
We called at 11:18 pm,12:30 am, 1:30 am,2:30,3:30,6,8 and 9.
Every time i get the following answer: we are sending a text message and an email. No call back and still, as of now, no calls or delivery truck.plus, .....I have been told to call the customer services Monday morning.
Our tank are never full, they come here and there, bad bad bad cie
18 hours later, still no service to start the furnace
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Dmccarrick15 on Google
★ ★ ★ ★ ★ There customer service is terrible. Have been a long time customer but I think it is time to change. Oil is at 1/8 of a tank, have been calling for 2 weeks now trying to get a delivery. Standard answer will be delivered in a day or so but never happens. They do manage to take my money every month without any problems. Customer service reps are just plain rude.
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Ling Ling Zhang on Google
★ ★ ★ ★ ★ We called one week ago for delivery of heating oil and was told delivery would happen in a day or so. Nothing happened and we called on Last Friday. We were told there was nothing they could do. We are running out of oil tonight and the temperature is dropping! No other heating oil companies are open until Monday. We have young children at home! We have learned our lesson. Please don’t listen to what they told you!
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Avrum Oppenheim on Google
★ ★ ★ ★ ★ The company that they use to do the repairs is good. However, there is no follow-up by Norco service department. They never called to tell me when the repairman would come. They never even called to say that a second visit was needed. A part was needed for my repair. I called Norco a week after the service call and they did not know anything about it. They said they would call back. A week later I called again and they said that the part was ordered (around the time I called). Not only did they not know when the part would arrive they seemed taken aback when I pointed out that I would like this information and that I expected that they would have asked the supplier. BTW heat pumped has major failure after just 2 years. More details to follow once repair is completed.
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Dominic C on Google
★ ★ ★ ★ ★ Terrible customer service, I buy the yearly plan for furnace and AC unit that is over 600$ tax in a year, last summer they never did the annual maintenance on the AC I only realized by end of summer, I called and they called the subcontractor they deal with. They call me to tell me at this time of the year we have no AC tech available. I called back Norco the person contacts the sub contractor again and she calls back to tell me that now it is too cold to do maintenance on my AC which i had figured that. Called back Norco to get a credit for the maintenance part, I contact service dept. left several msg. never returned my call. After several attempts, finally speak to a person responsible to tell me, this is a company policy after the month of March we cannot credit back from a paid contract. If I buy my contract at the beginning of the year and when time comes to do maintenance its around summer time where is the responsibility of the company I paid you practically beginning of the year 2021 do they normally start cleaning the AC unit in February, heck no. They just make sure they end up keeping your hard working money and if you want it back, you have to start taking steps to get what is yours back. If i had time to waste and money I would go to small claims court as i know its my right but with work and not much time to go and spend another 50$ or more at small claims court why bother and this is why these companies take advantage of us small guys who work hard for there money.
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