Kanata Lakes by Brigil

So far everyone I’ve met here are friendly. It’s nice a quiet. There were some small bumps in moving in, no fault of Brigil...it was handled well thanks to Tina...she certainly went above and beyond to make sure I was happy. She’s a great asset to the company

We have absolutely LOVED living here. The units are lovely with really good quality finishes, the layout is nice and there is a decent amount of storage for a compact, cozy space. The building is quiet and extremely well-maintained, and management is super responsive to any questions. We are only leaving because need more space to fit our needs and are super sad to go. This place is awesome!

I am writing this review to show how I appreciate the consistently excellent work of our property manager Tina Percival at 40 Kirkland Private in Kanata. She has an exceptional talent in dealing with people, and in managing our building, she is the best representative I have ever had the pleasure of meeting. She is humble, can-do attitude, trustworthy, dependable, gracious and very well-liked and respected by the tenants. She does a fantastic job in responding to any questions and concerns. I wanted to make everyone aware of Tina’s spectacular job performance and always has a cheerful disposition. I would like to thank Tina for her help with any problems I may have over the years that I have been living at 40 Kirkland Private. You are an exceptional Property Manager who always has her tenants' best interests in mind. I feel very grateful to have had an opportunity to have met her and for your patience and any concerns I may have. It’s without any hesitation that I write this to show that Tina is trustworthy and honest and continuously demonstrate responsibility, accountability and perform any requests on time.

7 months after the fact they come up with some charge & Karine Belzile starts with the threats. Haven't even told me why. No hot water for 4 months, no explanation why, still charged full price for rent. Any door closed in this place & the whole building shakes. My apartment door started to rack after a few months, building will probably collapse. Air Quality, the amount of dust in this apartment is unreal. See the picture, 1 month of a filter on the vents. Gets to 80 degrees in the apartment, aircon does nothing. Runs pretty much 24/7. Garage door closed on my truck while in the doorway scraping the roof front to back. First 2 months got a 5am "wake up" by construction. Another 3 months of 7am wake ups, so far... Out front of my place seemed to be the smoking area. Way overpriced for a doghouse, I made a mistake, you don't have to. And for the response from the owner; Contacting the community manager did nothing, blown off. Quality is not something Brigil does, unless it's poor quality construction & service.

When we first visited our unit at 55 Earlton Private, we fell in love with the corner of windows in the unit and the view. Unfortunately, our love for the place dwindled quickly after move in. The rental manager kept telling us how quiet the building was, and during our brief viewings, it was. I guess we visited when our neighbours upstairs were out. The sound insulation here is terrible. Our neighbours upstairs are heavy walkers, and not only do we now know every aspect of their schedule (like when they're home, what time they get up, when they vacuum, etc., ...), but we also feel as though the ceiling is going to come down on us whenever they walk about. Also, as another tenant mentioned, whenever anyone goes down the stairwell stairs, the door slam shakes the place and is super loud. So when it happens at 2AM, you can be sure it wakes us up. The air freshener in the garbage room is so strong (and terrible) that it literally makes us choke. Not only that, but the smell is so potent that it sticks to our clothing so much so that we need to change afterwards. The finishes are a mix of okay quality, and low quality, which for the price we're paying for rent is a bit of a let down. Again, these were things we noticed only after move in. We also noticed that almost all our glorious windows are scratched to hell. Really not sure what they did during the build to cause that... but at certain times of the day it totally ruins our views. Being the first tenants, we've had to request fixes and the builders trades that came onsite to address the various issues were good. I just wish Brigil would have given some thought to what it would be like to live here and do it right in the first place -because that would have made this a great place to live. It's totally a lost opportunity on their part.

Continuing issues with Brigil. On several occasions I have reported several tenants circulating in the halls, elevator and garage without masks against Covid-19 guidelines to Brigil Property Manager, asking for better signage and reminder to tenants. I was informed it’s not their problem, yet the manager sent an e-mail reminding tenants of second-hand smoke following a complaint. Completely clueless to severity of a pandemic. I CANNOT WAIT FOR MY LEASE TO EXPIRE. Lesson learned…..all inclusive at high rent doesn’t mean great service! Happily moved to 55 Earlton Private in October after choosing first floor corner unit with large patio which offered view of beautiful rock walls and great privacy. However my happiness didn’t last long. Large ugly metal stairs leading to a public path were installed a few feet from my patio. No one contacted me or informed me that this was happening. I had to ask the workers what was going on. Extremely disappointed and upset about lack of communication by management, but most of all the lost of privacy and security.

Every single unit has had to have multiple technicians come in to attempt to fix the ongoing air conditioning or heating issues. Brigil has been told by the technicians what is needed to be done to fix (the ac unit is not powerful enough for the amount of units and it stops working for everyone, and no amount of techs can fix this. Also technicians have said the water loop and system needs to be cleaned but BRIGIL REFUSES TO ACTUALLY PAY TO FIX THE ISSUES) Instead everyone is told they don’t know how to use the thermostat, to flip breakers to try and get priority on the system, and are sent another technician who pokes around but can’t fix it. We have had 4 calls for heating and AC in a year for a one year old building. EDIT: Also as someone else mentioned you can hear every footstep of your neighbours above no matter how quite they are. Simple footsteps above will literally shake your light fixtures below. It’s nuts. HOT WATER also rarely works. This doesn’t even account for the multiple other issues that should be fixed but too busy fighting for heat and ac. My biggest piece of advice is to come talk to someone who actually lives here before you move in. The people here are very nice and will give you some very helpful information in making a big choice about where you are going to live. TO BRIGIL : know that your residents communicate, know this is unacceptable , and know we will hold you accountable.

Unfortunately, my wife and I rented an apartment at 55 Earlton Private for two years, starting in January 2021. We have never lived in an apartment, having only owned our own homes, mortgage free. We moved from New Brunswick. Moez the sales person, made the statement that we would not hear neighbours. That was a lie. We can hear the people above us so easily, that we here them stomping around, dropping things so that our light fixtures rattle, arguing and yelling, cursing, opening and closing their balcony door dozens of times a day. The building has ONLY one elevator, so when management shuts it down or it is broken down, disabled tenants have no way to leave or return to their apartments. The elevator has broken down four times since January 2021, quite a lot for a newly constructed building. The company is Schindler, or as tenants call them, Swindler. The garbage room is absolutely filthy and the air freshener is sickening. Very poor representation by Brigil.