Journeys - Red Deer
4.4/5
★
based on 8 reviews
About Journeys
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Contact Journeys
| Address : | 4900 Molly Banister Dr, Red Deer, AB T4R 1N9, Canada |
| Phone : | 📞 +78 |
| Postal code : | 4 |
| Website : | https://www.journeys.ca/store/journeys-bower-place |
| Categories : | |
| City : | R |
| Description : | Teen-oriented chain supplying casual, surf-&-skate-inspired clothes, shoes & accessories. |
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Nate Loschmann on Google
★ ★ ★ ★ ★ From Edmonton,our family member bought our daughter a pair of Heelys however they did not fit so we called in advanced to replace them for a different size. The lady on the phone said " yes we have them in Stock we will hold them" (assuming that they were new) . So we drove almost two hours (only journeys close enough) only to find out that they were used shoes(obviously a return and not in a condition she should be reselling them) . The lady there tried to sell us a used pair of shoes. I would say this is a HUGE health concern and just bad practice and when we asked if she could order us a pair online she said it wasn't possible, even though it was after confirming with customer service. To make matters worse, we complained to customer service and after submitting a ticket we never received a response back. So we called a total of 11 different times submitting 6 different tickets. After calling the last time the gentleman on the phone had said that the ticket information was deleted for each individual call. They have not fixed this issue nor am I satisfied with the service of the lady pushing used shoes as a replacement for brand new ones. When customer service was asked to comment about the used shoes they had said "this is a common practice so that stores can retain their numbers for sales". Very displeased in the least.
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Janice Lickers on Google
★ ★ ★ ★ ★ Jared was fabulous. He was very helpful. He even ordered shoes that weren't at this location
I LOVE Journeys
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Ethan Regier on Google
★ ★ ★ ★ ★ Awesome customer service! Jared, the manager, went above and beyond my expectations in helping to find the perfect boots.
I'm not likely to shop anywhere else for shoes.
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mary mallery on Google
★ ★ ★ ★ ★ Friendly staff! Always helpful whenever I go in and I have 5 kids to shop for!
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Chelsea Doyle on Google
★ ★ ★ ★ ★ Amazing staff! They exchanged my daughters shoes without a receipt after the velcro tore off, and helped us find a new pair for her. Will definitely be back. 100% reccomend!!!!
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Jaxon Nichols on Google
★ ★ ★ ★ ★ Terrible service. The teen girl who was working there was a terrible person it was like she didn't even want to be there. She wouldn't even look for my size of shoe she would just go up to the cash register and talk to the guy who was there. After when we were done she said so are you guys getting anything we said no and she walked away with a very bad attitude. She was just laughing at me and it was very bad customer service. Hope this will change in the future. Thanks
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Kia Besselink on Google
★ ★ ★ ★ ★ Hannah was an absolute pleasure to deal with, very patient and kind. Will be back!
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Teegan Jones on Google
★ ★ ★ ★ ★ They were really nice instore but they messed up my address for my special order. I had called and thought it was resolved but weeks later I still have not received my shoes and cannot get a hold of the store. Super unfortunate.
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