HSBC Bank

Waited in line for 20 minutes, didn't mind the wait cause I wanted help, but the teller greeted me by saying I could've done this using the atm. If I knew how to use the atm for this I wouldn't have waited 20 minutes to get help. Needs better staff that ACTUALLY wants to help their customers.

I would give this branch 0 stars if Google allowed it. Terrible and slow service, tellers are rude. Especially the older lady with short, white hair. I have given this bank many chances, yet every time I walk in the door I wish I didn't waste my time. Thankfully I've finally decided to open an account with a different bank and won't be needing to ever come here again!

I give 0 star, 1 star it's still too much.. for the bank that you going to saving your money, Do not save your money with this bank, terrible and terrible and terrible, I want to close my account, let's me sign paper and come back later for get my money ( I still do not know when but tomorrow I will go to to ask again wasting my time) one day when you want to use your money and try to get your money they might let's you wait like this. I close my account with other bank before it was be done the same time as I request, I remember when I change my address they ask me to go in and talked with them they asked how much money, asset and property I have in Canada and my home country, ask where I live before and from when to when in the past 3 year, myself not even remember. god god terrible bank, do not give my money and even I want to close my account.

Worst bank service! Strike 1: They made a mistake on my account. Took months to correct. Stike 2: Went in to get USD. The teller chit chatted with a costomer for 10 mins after the transaction was over when there was a line!!! Strike 3: They gave me a security code device to use to log on to my account online. It never worked. After 40 mins on the phone they said i have to physically go in to a branch to get a new security code device. Worst worst worst!

Me and my grandmother opened joined account with HSBC Canada, because my grandmother decided to move back to Europe after complicated back surgery, to reunite with rest of the family and hsbc looked like best choice. However because we didn't changed new address in UK, account got suspended because of suspicious activity. I managed to arrange and do id check in uk hsbc branch more than a month ago, but nothing but silence since then. Whenever I ring customer service, I get connected with artificial intelligence, which can't even confirn if Canadian branch have received documents. So I'm extremely concerned and don't know what to do. To go back to Canada and do id check in person will cost 800 cad plus hotel, plus the long journey....

I would also give this branch a zero if I could. Not only are the counter staff rude (yes, the woman with short, white hair in particular), I have spent many months now attempting to refinance my mortgage and have encountered nothing by a complete lack of urgency, care or due diligence at all turns. Don't, I repeat, don't do business here unless you want endless frustration and deception.

I believe there should be a zero star rating for businesses like these so others can see how horrid they truly are. When I first set up my account with HSBC, it took 7 months for them to set it up properly in 2013/2014. I didn't have a choice because it is a group plan through my employer. Then, they spelled my name incorrectly. That took over a year to fix. Since then, I've made two withdrawals, and had to show my ID each time I did. On January 2, 2019, I arrived at the branch to make a withdrawal from my account. After standing in line for 20 minutes to see one of the two tellers, I was told there was nobody on staff to help me, and I would have to call telefund. I called telefund, and was on hold for 40 minutes, before I was told that my birthday was incorrect on my account (and had been since 2013) and that my funds were being frozen. I would have to go back to the bank in order to unfreeze them and complete my transaction. How could I have made those other two withdrawals with an incorrect date of birthday on my ID / account? The next day, I went back in and processed the transaction. On January 3. It is now January 10 and I called in and was told I won't see my money until at least January 14 (via direct deposit from their account to my account at my personal bank, no waiting for a cheque in the mail). I asked why it will take so long and they said that in November they "upgraded" from a system that took 2 business days to one that takes 6 business days. That is not an upgrade. Also January 3 - 14 is 11 actual days, 4 of which are weekend days, making it 7 business days. All I'm trying to do is get MY money (less than $2k) out of their clutches so I can invest it myself through my own bank, because I have 0% faith in this institution. **UPDATE - an hour after I posted this, HSBC called to tell me my personal bank account number was invalid (I literally held up my phone with my bank app open and she copied the number down by hand from the bank app) and they now have to issue the payment by cheque from their Vancouver office. So who knows when it will get here.

Rude, snotty Manager. I decided to close my account, the manager did so, and informed me that I owed $100 on my HSBC Mastercard. I did not use my card at all. When I I tried to cancel my Mastercard the phone reps ( in the Philippines) continually hung up on me, finally I got a representative who informed me that my HSBC Mastercard was in collections. I have had a Mastercard for decades (Not with HSBC). HSBC is bullying me and trying to ruin my credit.