House Smart Home Improvements Vancouver

I recently had my windows replaced with House Smart Home Improvements and was absolutely pleased with the workmanship of the windows.From the start I felt so comfortable with the salesmen they sent me. He worked with me to give me exactly what I wanted and in my price range. .He also gave me a price I couldn't refuse. When the installers came to install the windows , they introduced themselves to me right away . They were respectful with all my home furniture and respected my home. I would recommend this company to any one of my friends or family. You will not be disappointed with the work they do . Thank you Lynda from Langley.

We had some of our windows replaced with the energy efficient vinyl ones. It was a very pleasant experience from the time we we given an estimate to the time of installation. The installer Josh, did an excellent job and all the debris was removed. Will definetly recommend house smart for your home renovations.

We have had home improvements done by HouseSmart and had no issues with them. However, their business practices now are atrocious. In 2015 they installed a new Goodman furnace and they sold us 10-year parts & labour warranty in writing. In Mid 2021 we reached out to them to add a Goodman heat pump which according to them qualified us for Fortis Rebate. After waiting for a long period, they told us it won’t qualify for the rebate. After months of delay, I had to once again start researching alternative products and service providers. We had Moore and Russell installed Lennox product in days with zero hassle. This year our furnace would flame up intermittently, so I called HouseSmart service department to send someone. The service lady informed me that the air filter might be dirty and the battery in the thermostat may be weak. The filter was very new and the thermostat had no battery to start with. This month the problem became consistent and we had cold nights. I called and spoke to the service lady again. This time she told me we’ll have to wait 3 days for service and it’ll cost me $130+ for troubleshooting. When I explained we had an Extended 10-year parts & labour warranty, she said we will still be billed for diagnostics fees. This is in addition to the warranty amount we had paid. We had a heated argument because this additional fee was not written in the agreement. I told her that I’ll give them a 1-Star Rating for their “scummy” business practices. Apparently, the manager came on line and he did not like me calling their practices “scummy” and hung up on me. Thank God I had Moore & Russell to fall back on. Guess what? M&R sent the technician the same day and diagnosed the Goodman furnace for NO CHARGE, even though my warranty was on the Lennox product and not on the HouseSmart product. I should get my warranty payment refunded. Never again will we deal with HouseSmart after giving them three home improvement projects and several thousand dollars in business. Go to Moore & Russell they are simply awesome.

Great service! I had great experience with HSHI in both installation of our new tankless water heater in Summer 2020 and the A/C two months ago. I first looked for a local licensed provider for the hot water heater and found out that our furnace was also installed by this company before we bought the house. Fair pricing (not the cheapest - qualify and after-sales services matter to me, not a few bucks), professional salespeople and installers and nice back-office staff calling several times after the installation to ensure everything's going well. Highly recommend!

The staff were very friendly and responsive to our needs. They did need to get extra equipment to drill, unexpectedly, through our foundation which meant the installation took a bit longer than originally planned. There was also an issue with some adhesive spillage. However, the staff responded quickly and very satisfactorily to the small issues. The furnace works perfectly, efficiently, and quietly.

I called 4 companies - someone named Glen came to my place and did measurements and quoted me on windows. House Smart offered the best price. The install went smoothly and the windows look great! Will definitely recommend this company to friends.

Wonderful Product/Wonderful Experience! We just had a large window installed in the master bedroom (doing renovations!) and it looks fantastic! The works was done quickly and professionally and the results are amazing. Glenn, the salesperson was a delight to deal with (no pressure!) and when we told him our long term renovation plans he took the time to explain how House Smart could do the work even though those sales would be a couple years away! Our neighbor (retired House Appraiser) had all his windows replace the year before so I knew I could trust his recommendation and House Smart did not disappoint.

Promised my windows by Greg within 6-8 weeks. 4 months later after multiple delays they delivered and installed broken windows. Now 6 months on, we still have broken windows. When I talked to Bonita, and told her this is the timeline Greg gave me, she said "I don't care what Greg said, I am in a different department and that has nothing to do with me". Beware of their promises, they do not deliver. TRUST issues.