Hertz Car Rental

Name: Hertz Car Rental
Address: 30 York St, Ottawa, ON K1N 5S7, Canada, N, Canada

3.6/5 ★ based on 8 reviews

Contact Hertz Car Rental

Address :	30 York St, Ottawa, ON K1N 5S7, Canada
Phone :	📞 +78
Website :	https://www.hertz.com/rentacar/location/canada/ontario/ottawa/yowc12/
Categories :	Transportation service , Car rental agency ,
City :	N

Best Car rental agency in Canada

R	Retro5girls on Google ★ ★ ★ ★ ★ I have no issue with Hertz but the location on York street in Ottawa is horrible. The manager Betty was rude. Wasnt willing to work with me. I had a small car reserved but she called me to tell me there were no small cars left but I could upgrade for 10 bucks???? Is that not suppose to be complimentary? I had no choice. I get there and I hear them offering everyone complimentary upgrades??? So why did I have to pay. They was she talked and demands her employees is u ethical and degrading. The gentleman named Musa was so nice and welcoming and basically did all the work while she sat on her cell and ate. I had to sit there and wait for a car listening to her tell so many ppl they are short on vehicles and then tell another person there is a 3 day limit yet whispered to him he can have it longer dont worry. Just absolutely an awful experience. Never will I go to that location again. I returned the car to Bank street and the guy was amazing and helpful and will get my business again
B	Beshari Jamal on Google ★ ★ ★ ★ ★ I had a hard time renting a car because the lady manager was super racist and got all the reasons to block my credit card, it had my initials rather my name (I have three first names). She didn't wanna hear my clear story, and was just jumping to every reason to decline my rental. I never had a problem renting cars or hotels with the credit card. After 45 mins finally got to call the bank and identify myself as the holder after the lady went on her lunch break. however Mousa the sales rep was on the contrary, very welcoming, finalizing my rental and sympotheizing with the situation. I can't believe this woman is the manager there, even fast food joints have better customer service than her.
S	Shaye Stuart on Google ★ ★ ★ ★ ★ No issues with car, only issues with staff. When asking for directions to a popular local attraction, the lady had no idea how to get there. When we asked for a map, she said she was out and didn't offer any more help. They indicated gas stations were all over but we didn't see one and as such, returned the car after only 20 miles and they seemed rather negative we didn't fill it up.
M	Micheline Dube on Google ★ ★ ★ ★ ★ The advantage of renting here is they're open on Sunday. Otherwise go to Enterprise for good service. Staff at Hertz don't do a walk around with customers and don't offer much service. The clerk even refused to drive the car into the garage when I asked her to do so. I rent here when I feel I have no other choice.
I	Ibraheam Kassim on Google ★ ★ ★ ★ ★ I went to Ali so many times to help me and he’s was very good with me he’s helped me with very difficult times and also he’s exchange my rental so many times that was very amazing thank you so much you are really best friend I really appreciate you ????
Y	Yimin Lu on Google ★ ★ ★ ★ ★ Rent a car the second day of power outage Great service and kind staff Definitely coming back if needed
J	JF Dufault on Google ★ ★ ★ ★ ★ Fantastic staff, great selection, thanks for Volvo this weekend, great car and it was a fun birthday ?
H	Hadi Ghobril on Google ★ ★ ★ ★ ★ I had booked a car 10 days prior to yesterday, in order to drop off my brother at the airport in Montreal. It wasn't the first time i rent with Hertz, and I never had a problem in the past. However, yesterday around 10am, the customer service rep took a quick look at my driver's license and said "sir you have a G2, you're not getting a car today". I was surprised because i never had an issue with Hertz and i rented multiple times with them in the past. I explained that I needed to be in Montreal in 6 hours and that i never had a problem in the past. She did not care nor did she even try to look as if she was helping. She kept on telling me "you're not getting a car today". I politely asked to speak to a manager, there was no one available. I left incredibly disappointed and thankfully managed to find a car quickly with another company. Unfortunately, I will never be renting with Hertz again, as I did not feel that i was treated with respect nor listened to. Also, I would like to point out that all the other rental companies were willing to rent me a car without a problem, even with a G2 and I never heard of this policy before, nor was it mentioned anywhere on the website as I was making my reservation, which is incredibly misleading. Hopefully my message will help future Hertz customers and not let them go through what i went through.