Gracious Hardwood Flooring Inc

My overall experience at Gracious tiles has been tremendous. Shikha from customer service team helped throughout in all aspects, be it education about products, ordering or refund. They have huge selection of products and most importantly in stock and at a reasonable price. I would highly recommend this place to anyone doing renovation.

It was a pleasure to purchase renovation items from Gracious Hardwood Flooring. My sister and I worked with Shikha for suggestions and recommendations on products. Words can not express our delight with the warmth and candor that she provided. Her customer service was splendid! She provided both energy, and respect during our consultation. Thank you for providing excellent customer experience! We (the sisters) will be back to see you soon.

In one word...Amazing!! The team at Gracious helped me with all of my flooring needs. Especially Joyti! Her expertise made my experience extremely easy. I would recommend them to anyone in the market for flooring.

We had a great experience installing new hardwood floor and stairs with Gracious Hardwood Flooring. Their representatives were very knowledgeable. We got exactly what we wanted at amazing price. The quality of their workmanship was the best. I would recommend them to anyone looking to buy flooring and installation as well. My thanks to all for a job well done.

They have large variety of flooring and tiles and the price compare to other shops is very reasonable. The customer service is very nice. All the staff members deal very nicely and gives the correct information and suggestions according to customers demand. J kamal renovation suggested us about this shop and it’s really a great experience.

As someone who has used gracious flooring numerous times. Flooring, baseboards, trim, stair treads etc. I find it incredibly disheartening and unprofessional that they would rather run the business like an assembly line than a respected business I bought California Beach laminate flooring to do throughout an entire home. They used to use "natures flooring" and have decided to find a cheaper less durable company called "amazing flooring" it is cheap, doesn't even click in to the natures flooring boards yet still claim it is the same product, while also raising the cost 40 cents a sq ft . The floors are two completely different looks and when I called to let them know they couldn't even be bothered to help. Now the home has 2 rooms with the less quality visually different California Beach laminate The prices are goodbye the quality of the business is garbage. They're extremely unorganized, the people who take the calls are rude and can't be bothered +nobody speaks English at their warehouse.

I was recommended by a friend of mine to Gracious Flooring for flooring needs. Initially I was impressed by their selection and didn't bother doing my research when I look back. If you live anywhere outside of Brampton, don't bother making your purchase from Gracious. I live in Waterdown and was getting Vinyl floor installed for my entire main floor. When we were making the purchase, we were promised that since they are doing the install, they guarantee the install and will pick up any cost from damages. I even had to pay $300 for the distance on top of everything else. They hire international students to do the installs, and it shows. I even made their life easy by having the install done before moving in so they had no furniture to move around. After they left, I came across issues in their installs and have been chasing after them to get the issues fixed but it's the same excuse every time. Their excuse is because I live too far and that they keep telling their installer but they don't want to come out. Then why did I pay $300??? It's not like I live extremely far, just next to Burlington. With this level of service, don't expect them to give you any service after the transaction is complete. Make sure you go over their install before completing the transaction. I've attached only some of the pictures to show you the level of their amateur install. Some of them didn't even click into place properly and move around. Others were damaged because they pushed it too hard. Their installers are not employees but rather contractors regardless of what they try to tell you. An employee would not have an option not to go to a customer's house to fix an install, a contractor would.

They have one of the best customer service, staff is so nice and so is the service. Really reasonable prices. They have a really amazing and beautiful collection of tiles and hardwoods. Along with that they are so quick when it comes to installation and stuff. staff members really helped me alot to find the best designs which suits my liking. Overall great experience.installers are also doing amazing job