Glenmore Audi - Calgary

We bought a new car sometimes back and after that recently went back for factory recall. Our experience was very good with the delivery girl and the service representative. Both are very helpful and knowledgeable. Today after dealing with Michel in service, I was so impressed. He helped me to get the things done in the best possible way.

Went in to get a check engine light diagnosis, and just that alone was over $200. Was told it was an issue with a vacuum hose, and it should take about an hour and half to fix. The only available time for another appointment was two weeks away though. Yesterday they phoned me to confirm I was bringing in my vehicle for this morning, I told them yes. Got there this morning, right on time for my 9:15 appointment. They then proceeded to tell me that the technician might be away for the week, and go to the back to see if he's around. (Why are you booking appointments for your technician and you don't even know his schedule??) Turns out, the technician IS around, but he's too busy with another vehicle to get to mine unless I leave it over night. Just wondering what the point of booking a morning appointment is, if there isn't even a guarantee a technician will be around to look at the car that day? Am I supposed to book my car in and just hope that you guys remember it? Did you double book or something? Even just a phone call the day before to say "hey our technician is very busy this week and might not be able to get to your vehicle on the day you have it scheduled for, would you like to reschedule?" would have been nice. Regardless, I definitely won't be wasting any more time or money at Glenmore Audi.

I have been to this dealership on a few occasions and every time my experience was amazing. Boris Lajzer was able to book me in on a short notice and always made sure that I was informed of what needed to be done to my Audi. All Glenmore Audi staff are very professional and welcoming. I would highly recommend this dealership to anyone that needs anything done to their car.Thank you Boris! I will be back for sure.

This review is long overdue. I’ve been a customer of Glenmore Audi and their satellite shop since 2006. They are always friendly, knowledgeable and competent in their work. I highly recommend this dealership.

Bought my new car recently. Doug us always great to deal with and service dept is very helpful. Most certainly recommend them if you are in the market for an Audi.

Hands down one of the best dealership experiences we’ve ever had. From the initial email with a test drive coordinator to our dealing with Jen in Sales who patiently answered all our questions and scenarios via email and texts, to Peter in Finance who was such a pleasure to deal with down to the Michelle who “delivered” our Audi to us and walked us through all the features - I would literally never switch luxury car brands to anything else. Bravo to this team, you’ve made vehicle purchases from a dealership seamless and pleasant and actually enjoyable.

I've been purchases vehicles from Glenmore Audi since 2016. I've received such great service from all departments at this location. They do their best to give me a loaner when they are available, they let me test drives the vehies on my own (this is important to me to experience this alone). Some dealerships don't trust you enough, which is a redflag immediately. The Audi care is a reasonable price and covers everything with no hidden secrets. Doug Jason and Mitchell have been such a breeze to deal with. They do not pressure you, they take their time to find exactly what you're looking for. Oh and they love dogs! In 2016 I went to Royal Oak this dealership to test and A5. The gentleman sold it before I arrived and he had a black eye and didn't seem to have time for me once he relapsed I was there to test drive a car that is no longer available. So I stick to Glenmore. Since buying my first Audi, I have a handful of friends that have converted to Audi and are very pleased. Back in 2018 I purchased a C300 from Mercedes Benz downtown, from purchase to selling (1.5 yearz) it was by far the worst customer service I've ever dealt with. Including their managers and service department. They never had loaners available, they couldn't figure out what was wrong with my Valles that kept getting stuck closes so I was with out a vehicle for months. They replaced a flat tire with the wrong size, so driving over 80kms the whole car would shake. I didn't realize the wrong size tire until I went to sell them so I lostoney. When I called the dealership they said there is nothing they can do now. So of course I naturally went back to Audi and have learned my lesson.

I was shopping for an Audi. I wanted to stay with Audi because of the loyalty program. I experienced a poor customer service from Henry at the Glenmore Audi location. From the minute I walked in until I left I felt that Henry doesn’t want my business. He never asked any questions about my next vehicle. He didn’t sit with me to go through the cars they have in the lot, budget and rate of interest that they offer. He basically stood there showing me the cars. I said I’ll take the cars for a test drive. He was too lazy to cooperate with me on this. However, he brought the keys and asked me to take the cars for a drive. After coming back from test drive, the only comment I received from him is that if you decided to move on let me know… I didn’t have a good interaction with him about how the cars drove. He is least bothered to know. Meanwhile he was on his phone doing something busy on social network. I want to make a deal, because of the poor customer service I decided to walk out. I have also dealt with Justin at Royal Oak Audi and Robin at Audi Winnipeg. They took care of their customers very well. I thought of leaving a review so that you don’t have to deal with Henry at Glenmore Audi.