Glebe Pet Hospital

Worst experience ever If you love your pet never take him there They only care about money and they wont even admit your pet if its an emergency even if you are their client. They dont even know the meaning of kindness. I had to pay twice for microchipping my pet. First time they took our money and told us they will send us the serial number and they didn't. So we went back and inquired , they said he was never been microchipped and we have to do it again. They were even responding like we were lying even though its their fault and we had to do do it again .

Please read several of the negative reviews before deciding to bring your pet here - I certainly wish I did. Some of the things these people have done are honestly crazy and not worth supporting with your money (e.g. cancelling a scheduled emergency surgery for an innocent dog because you received a negative review on google from the owner... seriously? Just petty, unethical, and inhumane). My own experience has been very unpleasant so far - Dr. Fattah himself was quite personable and I have nothing to complain about regarding his services, but the admin staff were absolutely awful. The worst receptionists I have ever interacted with. Rude and uncommunicative in the sense that they will never interact with you unless they absolutely need to (when you are called in to see the vet & when you are paying for their services) - they outright ignored me otherwise, even when I approached them at the front desk - a simple "you can take a seat" or "can you please wait a minute" would have helped, but they will ignore you and call you up as they please. They are also incredibly disorganized - the doctor has no idea what im taking my dog there for every time I go (I don't even think its his fault, my guess is the receptionists dont bother taking notes). It's also taken 4+ attempts for my puppy's vaccination receipts to be sent to my email as they have repeatedly screwed up the email address (even after carefully spelling it out for them with the NATO phonetic alphabet twice each time...) The third time I requested the email to be sent, the receptionist said "ok its in the system now" and when I politely asked her to repeat the email address to me she stared at me for a moment without saying anything and ROLLED HER EYES!!!! Unbelievable. They are also unprofessional in the sense that they act as if you are not even there and discuss inappropriate topics right in front of you - whether it is badmouthing previous clients who came in, or discussing how they are UNABLE to do their job and "don't know what they are doing" as they are entering the codes for your puppy's vaccination receipt..... I would give 0 stars if I could. Never coming back.

Amazing experience! Such a fantastic vet, very professional, and even made suggestions to save me as much money as possible. Definitely would recommend this vet to anyone looking for one!

While they were very busy, and slightly rushed at the start, once it got down to properly explaining what they were doing and needed done they took the tine and made sure i understood. For both my and my cats first time to a vet, a very great experience. Thank you.

I honestly cannot believe this clinic has five star reviews. I have two 14 year old dogs. One was diagnosed with cancer and I had been watching him closely for signs of pain, I knew he would let me know when it was time. Finally that day came. Which is one of the days you fear most, especially since I’ve had them since 19 years old. Rocky was everything to me. My entire adulthood from 19-34 years as been spent loving them, and i did a fantastic job. I called all around, this clinic was close and the most reasonable price. I have been with two friends, one to put her dog down at Alta vista, and the other friend to bring her already passed dog (to Boyd). Both experiences were as good as they could be. Empathetic staff, they spoke softly, answered questions. The one being put down had a couch to lay on, and me and my friend were sitting on the floor with him the whole time. It was a comforting setting for how hard the situation was. The room I walked into was sterile, a small table, nothing comforting. It was worse than a normal vet room. Not to mention the table barely fit my dog. I had my second dog with me as they’ve been partners for 14 years. He hardly paid attention to my dying baby, didn’t approach me softly and was completely apathetic. It was all business. Completely not what I was expecting given my previous soft experiences with my friends dogs. They explained the procedure to me and I asked for a little more time with my boy. They obliged and left the room. When I was finally ready for the hardest decision as a pet owner, my brother told them and they came back a couple minutes later, said they weren’t ready and left again. When a pet owner finally is ready to let go of their family member, you should listen and not leave the room again and leave them to sit some more on “their time”. He came back in, I asked if my sweet girl could be on the table with her partner to comfort him, (it’s been just the three of us the entire 14 years) and he gave me a hard time. The vet, I’m assuming dr Fattah, spoke to me with tone the entire visit. Finally I said “are you seriously giving me time right now, at my dogs death? How are you this apathetic”. He backed off but it ruined what should have been a sad but beautiful send off for my boy. I was shocked. On my way out, all the staff stood there and so apathetically and almost robotically said “sorry for your loss” and not one voice sounded meaningful or empathetic. Not one. I’ve never experienced anything like it. I will not be taking my other dog there when the time comes. I could never knowingly send another dog off to the next life like that. I did a disservice to Rocky that day going to that vet. Not to mention they charge $23 dollars for a clipping of your own dogs fur, it’s your dogs hair. Something you’ve touched countless time everyday for Years. Totally profiting off of grief and vulnerability. Do not take your dog there. Even my sweet and polite brother was shocked and told me I should write this review. Don’t do it. Go to Alta vista. Pay the extra dollars to put your animal down at home. Anything but that place.

I wish I didn't need to write this negative review, but the wellbeing of our pets is critical - I would completely not recommend the Glebe Pet Hospital. We brought our cats in a few times between Spring 2020 and summer 2021 - we had recently adopted them, and Glebe is close to where we live. But, we faced major lack of organization of our two cats' files, lack of compassion when we came in with concerns about our cats, and the lack of professionalism and respect overall. Every time I came in for an appointment, I would have to remind the front desk staff, and then also the vet once in the room why I was there for an appointment. They would ask me details about our cats' medical history that I didn't necessarily know (because it's all in their files... and I stressed to them that I really didn't know everything because our cats were recently adopted), and then be disgruntled towards me when I didn't know the info. ... Which they should have on file. This was a tiring, repeated issue. But the biggest challenge was frankly my interactions with Dr. Fattah. I brought the cats in with concern that they were losing weight too quickly on the diet we were told to put them on - I was dismissed, ignored, and made uncomfortable by he and the other male vet tech who made it seem as though my concerns were all just in my head. I got no guidance or help. When we brought our one of our cats to a different vet several months later, our new vet was shocked that Glebe hadn't expressed concern at the rapid rate our cats were losing weight, and that they hadn't listened to these concerns. (p.s. I love Dr O'Ree at the Alta Vista Animal Hospital). Dr. Fattah would often express to me that we may as well just "wait and see" how our cats' health improved, rather than running certain tests or doing check-up appointments, with the angle that that would save us money. But I will gladly spend any money if you're telling me you think my cat may be ill and I should run a test... it was very puzzling, taxing, confusing conversations with this vet, every time. There's a lot more I could say... but bottom line is I would entirely not recommend the Glebe Pet Hospital. They're disorganized, and don't put pet's health and care as the first priority.

First appointment was fine however became super unorganized and unprofessional. Staff talked about other clients at the reception, in a non-professional manner. Staff kept losing my dog's history/background, requesting updates (that were also done at their own clinic?). Lastly, the annual exam done by the doctor probably lasted 2 seconds and involved no physical exam. When we'd ask the doctor questions, we always felt rushed and as if he didn't care to be there.

I went here a few months ago to get my cats eyes looked at because she was showing symptoms of an upper respiratory infection. The vet barely examined her and said she was fine. My cat kept getting sicker until I had to take her to emergency where they said she had the infection (all along). This could have been avoided by doing a proper examination. Pretty disappointed.