Giant Langley

Chris is amazing and helped us find the perfect bike for our daughter’s birthday and helmets for both of our kids for Christmas. He helped us find the safest option for their sizes and I appreciated his passion for bike safety. He’s definitely got our business for all our bike-related needs!

So this is going to be a relatively thorough review, because road biking is an important part of my life. I have road biked for over forty years, and so have some legitimacy to my views. I have used many repair shops, the latest being Caps and Bicycle Sports Pacific. I have been dissatisfied with both, for varying reasons. Caps is a rough operation, trying to intimate that it is run by bikeys who are hardcore, and therefore don’t have time to be professional or maintain a professional environment. Some of the staff are friendly, many are indifferent at best, and maintain an air of “were so busy, you’ll be lucky to get your bike when we tell you”. Needless to say, as a mature adult professional, I find this tiring at best. Bicycle Sports Pacific is gigantic, but all too often doesn’t have the right size of socks, helmet, or any chain degreaser on hand. They are also pricey beyond merit, and the front desk service is sluggish and always on the phone (to be kind). Now to a wonderful surprise and positive experience. I decided to try the relatively new Giant store in Langley, as I like Giant bikes as rugged enough for the rough roads here, and yet still fast and smooth enough operating to be a great ride. On arriving with three bikes (two trail, and a road bike), I was professionally greeted by the service manager and an assistant. They were pleasant, engaging, but laid back enough that no hard sale or up sell were apparent (which I always find highly annoying, as I know what I want, and what matters). Their prices were very reasonable, package options were bang on for covering anyone’s needs, and they made the whole process easy. I declared that I wasn’t in a rush as the weather was still cold and inclement, so they quoted a bit of a long turn around time, but to be fair I had a pretty full pile of work, and wasn’t concerned at the time. That changed with unseasonably warm Mid-March weather, and so I phoned in a panic (wanting to get the road bike on the road in the worst way), and was informed that they were still waiting for a part to complete the repair. I pushed a bit, and asked them to try and call/rush the part. It couldn’t be done, BUT, the service manager found an interim part, and it was ready the day I called!! Now THAT is real service and going beyond the normal (no shot that would’ve happened at CAPS or Pacific, or nearly anywhere in any business in this day and age. Absolutely fantastic! To add to the service, the young man attending when I arrived for pick up actually helped me take the bikes to the car. I can tell you that NEVER happens anywhere else, EVER. It may seem like a small thing, but small things added to together become something great and special. The bike performed near perfectly on the first ride, and the wheels were absolutely true (for once, as most repair outfits think they know how to true the wheels, and hardly even come close). Very gratifying and satisfying. My only criticism is that they also are often out of large size socks, and chain degreaser, but hopefully that will be quickly corrected. All in all, a literal five star experience. April 6/2019: Had another great experience today at Giant in Langley, where the fantastic staff and manager tuned up some stretched cables and helped me with picking out the best biking clothes I’ve had in fifteen years. Thanks again for another great day of service everyone!

I bought my bike there las weekend. The staff was really helpful and friendly, without been too pushy. I went for a ride today and I’m loving my bike, super smooth ride and has a good power. Definitely recommend Giant/Liv.

Staff was super helpful and friendly when purchasing a new bike for my buddy. Very personable and the manager yesterday was fantastic!! Very down to earth people and I recommend stopping by to look at their massive selection of different bikes!

Living in kingston Ontario, buying a bike in Langley B C. Due to the the high demand for bikes in the co-vid times, I was unable to get my new bike in kingston. I found the bike I wanted at Giant Langley, I delt with Chris and everything went great from ordering the bike to it being packed and shipped out to me, fantastic customer service and quality to detail in packing my bike. Even had a tee shirt thrown in, had a small issue with a missing part. But was sent a replacement without hesitation, thanks so much to Chris and Tyson. Will not hesitate to make another purchase at Giant Langley. Loving the bike

We purchased two Giant bikes three years ago in North Vancouver location at cost about $1500 each. The guys refused to provide us a service even at full cost because we purchased it in different location. Same story in Giant South Surrey. So basically you buy a bike with no service. Never buy Giant again and do not recommend it to anyone who looks for a good service. Very rude personnel.

Great service! Brought my bike in and they fixed it quickly and for a reasonable price. Other bike shops around here are so busy and pricy, it seems like Giant Langley is flying under the radar! Great stuff. Thanks for the work on my bike Chris!

Best customer service I've seen! Bought a new bike a few months back, I knew exactly what I wanted and they just happened to be a shop that had a bike my size in stock during the Covid shortage, but nonetheless Chris was very friendly and helped me get everything I needed. Took the bike for a test ride one day, then called the next day and said I would swing by after work and buy the bike and Chris had it all freshly tuned up and waiting for me. Fast forward a few months and I took my bike in for its first tune up, called beforehand and was told that there was about a day turnaround for bikes. I walked in and Chris remembered who I was and that I didn't live in the area (all from a short conversation he had with one of many customers literally 2.5 months before - impressive!) and offered to tune my bike right away so I didn't have to come all the way back to Langley to pick up my bike on a different day! So I just went to a coffee shop for a bit, came back to grab my bike and no joke I didn't even have to go into the shop. Chris saw my car pull up and by the time I got out he was waiting on the curb with my bike ready to go! Honestly, I would have had no complaints had I needed to come back a different day for my bike, or had to go inside to find someone to get my bike from the shop, but man, it's the little things that really make a shop like this stand out. Huge kudos to Chris and the team and Giant Langley!