Geek Squad
1.7/5
★
based on 8 reviews
Contact Geek Squad
| Address : | 20202 66 Ave Unit F3, Langley, BC V2Y 1P3, Canada |
| Phone : | 📞 +8778 |
| Website : | https://stores.bestbuy.ca/en-ca/bc/langley/20202-66th-ave-unit-f3/geek-squad |
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| City : | Y |
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Centaur Awards Awesome custom made rosettes on Google
★ ★ ★ ★ ★ Tried to call to get an update on my computer getting fixed but was told there is NO WAY TO CONTACT A STORE DIRECTLY and that if I needed a Geek Squad update I had to physically go to the store to ask! Terrible customer service especially during a pandemic!
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Ashley Kazakoff on Google
★ ★ ★ ★ ★ I was told that it's "almost impossible" to get the photos off my damaged SD card (one of the gold "teeth" was broken, the rest of the card was OK) and that it'd be a charge of $199 to attempt. I'd have to pay that whether they were successful or not. They didn't ask for any pictures or any further info on how it was damaged. It didn't feel right, so I decided to check elsewhere.
After contacting SanDisk themselves, they directed me to a company that
also does recovery. They said they only charge if they are able to recover the pictures (which IMO how it should be) and would be $150.00, not $199.. They requested a picture and once they saw the damage, had a fairly easy solution to fix it myself and gave me instructions to do so, no charge.
So I feel like Geek Squad are just trying to make as much money off you as possible, even if they might not even be able to help you in the end. Definitely left a bad impression.
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Kevin Truong on Google
★ ★ ★ ★ ★ I bought a 4K TV and paid extra to get it calibrated. I just recently signed up for Netflix to get 4K contents and found out that the calibration did not work for 4K videos and the picture is very dark. I called Geek Squad and they said my calibration was done more than 90 days ago (it was 4 months ago) so I would need to pay another $300 for a Tech to come out and check the calibration settings. This is disappointing because the calibration setting is locked and only Geek Squad can unlock and fix it. I won't be using this service again.
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K “MineMaster71” on Google
★ ★ ★ ★ ★ The screen replacement on my laptop was done well and ensuring safety of it being delivered was good. The shipping to my address was bad. Put my correct street address and postal code but wrong city/town. I had to drive 30 minutes to go get it.
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Ethan Ashley on Google
★ ★ ★ ★ ★ I would leave a negative review if I could. These guys essentially spent 2 weeks trying to 'fix' my imac when it was really just a hardware issue that took Simply Computing a weekend to fix with no stress.
Geek squad lied saying it was a malware issue when it was no where close to that at all. They literally lied and claim to be 'computer experts' but spend 2 weeks fiddling their thumbs A. not knowing what to do and B. lying about it.
DO NOT GIVE THEM YOUR MONEY.
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avi K on Google
★ ★ ★ ★ ★ Absolutely rubbish service. I made the mistake of visiting them twice. They charged me for geek squad on my card even though I never bought anything from them. Now I am having to run around and cannot even seem get solutions, Paying $21.68 for the service I never took.
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Tommy Gudmundson on Google
★ ★ ★ ★ ★ Took my HP laptop here a few years ago after thinking it was toast due to contact with liquid but in fact it actually just needed updates (quick backstory).
So, this gentlemen working there who was basically like a robot with no emotions tells me its my motherboard and would cost like $1300. I left there defeated and eventually thought to call Costco where I purchased it from. They helped me reset and update it over the phone and it has worked fine ever since. To think I got this geek squad worker for gave me false info almost costing me $1300 was sickening after the fact. Also, my mom used to pay for this service and every time she had issues with her mac they would not fix the problem/be helpful. Geek Squad sucks and there is a reason they have really bad reviews. Go elsewhere.
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Dan Beere on Google
★ ★ ★ ★ ★ Absolutely Terrible customer service from Geek Squad. Try to file a claim for the insurance coverage of my phone. Info I was given doesn't work online to file a claim. So I call in to get help only to be transferred through every department until finally I am told I have to put a deposit down of double the cost of the phone. Other option to just mail mine in and wait to get it back. Apparently it's beyond their capabilities to just take it into a geek squad location in person as no one their knows how to use a courier service. When I tired of dealing with a rep that just kept repeating the same statement and ask for a manager or supervisor I get told they don't have any and I can wait for a callback 24-48hrs later. The call back came 4 days later and only to have the rep who called me back tell me that I am wrong and the people I spoke to did not say they would call me back 24-48 hrs later.
And after it all they still refused to apologize and file my claim and kept stating that I am wrong and was not told I would receive a call back in that time frame.
Never use this service they do nothing to help or accommodate what you have been paying for.
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