Geek Squad

They were supposed to show up between 9 and 2. I waited until 2:30 and then called to see if they were comin . I was told they had no idea why no one showed and all I could do was re- schedule. No apologies, no compensation for my time. So now I will have to waste another 5 hrs waiting for this garbage service.

I work from home and i study on my laptop. One day i decided to change my laptop HDD to SSD so i went to best buy. I purchased an SSD and paid extra 50$ for installation for it to geek squad. I was told it will be ready by tomorrow and will give you call once its done. So i got a call and i went there to pickup. They hand the laptop to me saying the job is done. I went home and opened my laptop. The laptop body is ruined, they used wrong screws to install parts on my laptop and the screws came out of the body on the screen side and there is a dead pixel on the screen with some scratches now. The track pad wasn't working as it wasn't fitted properly, it almost popped out of the place and made it unclickable. so i went back to best buy and the guys were like we cant do anything, i have to send this laptop to manufacture to replace the body. also, they dead pixel is not our fault. They wanted me to wait for almost 3 weeks so they can fix the issue that they created at first place. i kept my cool and asked for a loaner laptop (i was told NO at first until i talked with the manager) the manager gave me a chromebook , seriously a chromebook? I study cybersecurity and i run virtual machine on my laptop i need a windows or mac based computer to do my study. The manager said i cant do anything about it but give you a chromebook. The manager is really rude and she has no idea what she is doing there. Now i dont have my laptop for 3 weeks, i cant study for 3 weeks, they probably wont fix the dead pixel issue they created. i just hate this company so much now. I mean they dont have value for your time nor they care what can affect you for loosing your stuff (which is not even your fault). I wish i could send this message to higher level to resolve this issue sooner or atleast give me a good laptop to study. i will never buy a single thing from best buy , i just lost faith in you, i am very disappointed. I just want my laptop back with issue fixed. i cant wait for 3 weeks . i didnt have job for last 8 months and i very upset with my life right now. dealing with this company made me more upset. I never cried since last 10 years, i really cried infront of the geek squad staff and they said "we can not do anything" even though they are the one who ruined my laptop. They put a different screw that doesnt even belongs to this laptop.. i mean how can i trust them, what if they changed my hardware and put something old or faulty one. Best buy and geek squad sure are scammers. :(