GameStop
4/5
★
based on 8 reviews
Contact GameStop
| Address : | Richmond Centre, 6551 No. 3 Rd Unit 1512, Richmond, BC V6Y 2B6, Canada |
| Phone : | 📞 +7877 |
| Website : | http://www.gamestop.ca/ |
| Categories : | |
| City : | Y |
| Description : | Chain retailer offering new & used video games, plus consoles, controllers & related gear. |
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Brandon Lam on Google
★ ★ ★ ★ ★ Always had friendly staff and always willing to help.
I found them very knowledgeable and even if they didn’t have anything in store, they will look it up to see which store had the item available
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MAX JD on Google
★ ★ ★ ★ ★ This is a pretty good place to find your favourite games. The manger at this location is really nice and helpful, you can tell he really loves what he does.
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Eric Labas on Google
★ ★ ★ ★ ★ I went in to the store to do a simple exchange this morning (10:30am) and I was specifically asked to come into the store at this time the evening before when I phoned about the return I was planning to bring in. When I arrived at the store there were 2 employees, one of them being a manager. Apparently only managers can process a return or the other employee just didn't know how to.
The manager was aware of my presence and I stood there and waited about 10minutes while he was casually talking with another customer about nothing related to a purchase or the business. As soon as he finished with that customer he picked up the phone and started talking casually with someone else on the line. Another 15minutes pass and the other employee can see that this is becoming ridiculous and it's approaching the 30minute mark now for me just wanted to make a simple return. She apologized and said how she wished she could help me, all the while the manager is continue his personal conversation over the phone. I've waited for over 30 minutes and finally the manager has finished up his personal conversations with two other "customers" (neither who bought anything actually) and finally came over to process my 90 second return.
I've been coming to this store since I was a young boy, and things have taken a steep decline in customer service. This incident is the last straw, and this location has lost a loyal customer of over 25 years. There are other businesses and locations that have much higher standards for their customers, and I'll be taking my interests there. They need to shape up or this store will be up for a new lease soon. After reading other recent reviews, I can see that I'm not alone in terrible experiences at this store in the last 3 months. Good luck to you guys, you're going to need it.
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Badger and Yew on Google
★ ★ ★ ★ ★ The more organized of these stores Ive been too, had a pretty good selection of everything, staff were super friendly and helpful.
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Knee Hill on Google
★ ★ ★ ★ ★ They have always treated my kids as valued customers. As a parent that is seriously impressive. Many thanks to the staff for being such great people.
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Candice Oye on Google
★ ★ ★ ★ ★ 5 stars isnt enough. I was so upset when an online order for my item short shipped without notice (different chain). The employees went out of their way to help me get what I was looking for (which wasn't available anywhere else nearby) and in time for Christmas. They were all so cheerful and kind as well. Incredible experience.
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Steve Noel on Google
★ ★ ★ ★ ★ Incredible Customer service.
I'm super happy with the support from this store, the entire team is incredible.
I had an issue with an order and the whole team came together to solve it and make it right, super happy with this.
I wasn't expecting to get this level of customer service, but the store truly went above and beyond for me.
This has definitely won my loyalty as a customer and ensured I come here to shop.
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Sacalamachia on Google
★ ★ ★ ★ ★ Changing their name from EB games to GameStop, many choices and games~
FAQ:
1. What is this 'EDGE' thing and why should I care?
EDGE is a rewards program for YOU, our loyal GameStop customer. When you sign up to EDGE you'll immediately start earning points for every time you trade, pre-order or buy and can take advantage of our many exclusive membership benefits. The more you trade, preorder or buy, the better the perks you'll be entitled to – plus it's FREE to join. Finally it pays to play! Sign up for free with your name, e-mail and phone number at your local GameStop store or Online.
2. How to score EDGE points
Show your card every time you trade, pre-order or buy and you'll score points every time. You'll also get one-off point bonuses by doing stuff like 100% completing your Online profile. As you earn more points you'll progress up through the 3 EDGE Levels. The higher you go, the greater the rewards.
3. The Benefits
Sounds good so far? Have a look here for a list of exactly what benefits you get at each Level, and what you need to achieve to get there. It's not hard, so start collecting points today!
4. Can anybody join?
Just about. Do you have a pulse? Legally reside in Canada? Got a valid e-mail address and phone number? If you can answer all four questions with a "yes", then we'd like to welcome you to the EDGE rewards program.
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