Freshii
3.2/5
★
based on 8 reviews
Contact Freshii
| Address : | 3211 Grant McConachie Way, Richmond, BC V7B 1M8, Canada |
| Phone : | 📞 +79 |
| Website : | https://www.freshii.com/ca/locations |
| Categories : | |
| City : | B |
| Description : | Health-minded, counter-serve chain offering tossed-to-order salads plus soups, burritos & more. |
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Kenji W on Google
★ ★ ★ ★ ★ They listened to the comments here. I went there and they were missing some ingredients so they were forefront about it. Excellent customer service with a smile and they can modify your order to accommodate. I ordered a Mediterranean bowl and it's pretty huge, healthy and delicious.
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Nyla Ward on Google
★ ★ ★ ★ ★ Almost inedible, unless you’re crazy about sauce.
Ordered a Buddha bowl because crispy wantons sounded good, but only after I ordered and paid did she tell me they didn’t have wantons — and offered me almonds or coconut shavings instead. I declined them both and asked if there was any source of protein she could provide that contributed to making the bowl more substantial like I hoped the wantons would. They didn’t have anything and by this point it became apparent that I wasted my $10.
When it came, the bowl had a thick layer of peanut sauce that covered the noodles so much it resembled soup. The noodles were cold, over cooked and overall severely unimpressive. The customer service wasn’t great and I would recommend passing on Freshii and going somewhere else unless you want to be charged overpriced prices for food basically equivalent to what you would get on your average economy class airplane meal.
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Bill DiPasquale on Google
★ ★ ★ ★ ★ This branch of Freshii has consistent problems with poor customer service, lack of staff training and running out of ingredients. For example, my last visit I ordered a $10 Cobb Salad. After I paid I was informed that they were out of avocado, and offered another vegetable in exchange. (This has happened more than once.)
If you don't have all the ingredients to make a salad: 1) inform the customer immediately (they may chose something different) and certainly before they pay, 2) offer a token discount (if the company policy permits) for the inconvenience, or 3) offer a replacement and 4) ALWAYS apologize for the inconvenience. These are some basics of customer service and establishing a solid customer base.
If the staff are not doing this, frankly this is a managerial issue for not training your staff adequately.
I don't usually complain or review, I just think this branch should be avoided until they better get their act together. I have been going there since it opened, but won't anymore - they're giving the franchise a bad name.
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Russ B on Google
★ ★ ★ ★ ★ Great tasting food, quickly prepared, the United Airlines crew recommended the Pango bowl and it was delicious, some healthy and great tasting food, I don’t normally give a 5 but for once I have zero complaints
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Jaeger Mah on Google
★ ★ ★ ★ ★ One of the only ECO-FRIENDLY / Healthy options in the International Food Court @ YVR. Love their biodegrade bowls.
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Rae Lynch on Google
★ ★ ★ ★ ★ Freshii’s is a great alternative to eating healthy.
However, compared to their actual locations, it is does not meet expectations.
Wraps, salads, or drinks, coupled with a few of their combos already made.
The service and quality of food is alright at best. Food court food is never that good. It being in an airport just makes it worse.
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Akash Lal on Google
★ ★ ★ ★ ★ The food is great. But the workers are constantly working as slow as they can and taking 10 minutes to make a bowl with no prior line up is unacceptable. Management needs to step in and teach them to work efficiently
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Annelies on Google
★ ★ ★ ★ ★ Genuinely stoked. Tasted fresh, healthy and delicious! (Review from a Kiwi)
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