Floral Factory

4.7/5 β˜… based on 8 reviews

Contact Floral Factory

Address :

125 Dundas St N #102, Cambridge, ON N1R 5N6, Canada

Phone : πŸ“ž +98
Website : https://www.floristcambridge.ca/
Categories :
City : R

125 Dundas St N #102, Cambridge, ON N1R 5N6, Canada
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zee kay on Google

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See the photos I uploaded to see shockingly bad flowers and customer service. I had flowers delivered to my friend for her birthday as a surprise. The roses were old and opened and were browning on the edges. One tulip was soft and dead and dangling. Even the filler leaves were drooping, hydrangeas drooping. Everything was terrible. When I called for a refund, they were super hostile and FINALLY said they’d go pick them up and give me a refund. When I said SURE, go get them, they were like β€œwow you’re really gonna make us pick them up?” LOL like???? These people are unhinged. Also the woman on the phone told me she wouldn’t call my friend ahead of time and tell her about it, and then did exactly that. Ruined the surprise and didn’t even tell me. The woman on the phone also admitted to me that they use better flowers for weddings than they do for the flower deliveries they do every day. I normally go to charmed and regret not doing that this time. They have impeccable standards, style, and customer service. Not like this literal discount factory.
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D&J on Google

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The staff sure are amazing and do seem to go the extra mile. Always a pleasant experience. Thank you 'Jim' for my most recent experience sending an arrangement to a funeral home during the holidays, you went over and above.
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Amanda Teixeira on Google

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I popped into Floral Factory looking for one of my favorite flowers. They were affordable and the lilies were beautiful and long-lasting. Service was fast and friendly. I will definitely go here for flowers again.
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Ally Holmes on Google

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We hired Floral Factory for our August 2020 wedding. We were originally supposed to have a larger wedding in Cambridge, but due to COVID, had to change our location and drastically reduce our numbers. Karrie-Ann was flexible and open to changing the plan based on our evolving needs. We met with Karrie-Ann several times prior to the wedding, and she was somehow able to pick-up on my vision without me being able to describe it. The bouquets, boutonnieres, and flower arrangements turned out better than I ever could have expected. The flowers were absolutely beautiful, and a perfect addition to our backyard wedding. I would highly recommend Floral Factory and Karrie-Ann for your next event! Photos: Sandra Monaco Photography
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Shelly Williamson Real Estate on Google

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Amazing experience! I love how they pay attention to detail and call with any questions to make sure you have the best experience. They also deliver on time which is wonderful!
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Virginia Pinnell on Google

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I ordered two bouquets from this place. I live far away, so I trusted The Floral Factory to make gorgeous bouquets, as per the picture, to deliver to my mom and daughter. They did make colourful arrangements, and did deliver on time, but the pictures I received of the flowers left me ticked off. They were not as full nor as big as the pictures suggested. They were also full of what I consider "filler flowers". I was quite upset. My mom and daughter were happy, but for what I spent, I expected more.
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Greg Eschweiler on Google

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My wife ordered her mother and mine these flowers this morning, the day before Good Friday. Both moms phoned us this afternoon just ecstatic over the arrangements! They delivered a quality product the same day and made two elderly widows day! Highly recommended. Thanks a bunch of tulips eh!
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Sheeba Thomas on Google

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The Floral Factory was recommended to us by our wedding events coordinator and we are so thankful we stumbled upon this gem of a floralist in Cambridge! Karrie-Anne truly is an expert at what she does! She quickly understood exactly what we were looking for with our bridal bouquet and boutonniere and was so flexible with scheduling us in. We just emailed across some pictures of what we had in mind, and the bouquet she put together for our wedding day was absolutely perfect in every way – the colours, the fresh floral scent, the sweet and romantic feels! It really was everything we wanted and more, but even more than that, we are just so very grateful to have worked with the sweetest florist ever! Thank you Karrie-Anne for being so genuinely kind to us. Highly recommend!

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