Esso

Wish I could have given zero stars, the management doesn't even deserve ONE STAR, so this one measly star goes to the poor clerk serving a life sentence at this horrible establishment under horrible management that asks their employees to lie! I've been going to this Esso for 20+ years out of "convenience" - but today I phoned to ask if they could grant a few days extension on my $15.49 (already overpriced and not the best wash - but convenient) since I purchased it pre-COVID and I didn't see the point in using it while we were barely going out for 2 months and we still had winter conditions and the 2 days before it was to expire it was POURING RAIN!! Wash expired on Friday and today is Monday and I was going to go tonight after work. The clerk told me that they are not permitted by management to give extensions so I asked to speak to the manager and I could hear him talking to her and asking her about the extension and that the customer wanted to talk to her and she didn't want to talk to me so the clerk came back on the phone to tell me "she just left" and I said, "you mean to tell me that I just heard you talking to her and yet she is asking you to lie to me and tell me that she is not in" he was very apologetic and sounded embarrassed about the situation and that he understood why I would be frustrated. I will boycott this place and they will lose more than just my gas money from now on in. What an absolutely distasteful way to run a business. I wasn't asking for a freebie, I PAID good money for the car wash, merely needed an extension of 3 days on the expiry. I actually thought this was illegal in Canada to do this when someone pays for something, I thought it wasn't supposed to expire?? Super disgusted, terrible management! I see that I'm not the only negative review, there are plenty of others. Buyer beware!

Not a clean car wash at all. I paid $14.69 for a full car wash and did not get a full car wash. Barely some soap sprayed then rinsed with water and thats it. Did not get anything that I could say a full car wash. When I left I parked on the side and checked the car and there was still dust most of the spots and when some one sees it they can say I didn’t get a car wash but. Not going again because its waste of money.

As I have previously mentioned the car wash here is a joke and a waste of money. I never use this car wash anymore but I was here today to fuel up my vehicle as this is my go to Esso gas station. It was exceptionally windy, blustery, and cold today, for a spring day, so I hoped to get my car fuelled up and be on my way. Unfortunately the fuel pump I was using was reeeeaally sloooooowww. Froze my face while fuelling up. Beginning to think there's no reason to go to this place at all.

Friendliest cashier I’ve ever met at a gas station! Seems like he genuinely loves working there. It was a pleasure.

You decline the service to pay for supreme plus. Acted very poorly matter as a mistake to not acted quickly to prevent the error with a sign but still continue to say to others. Very unprofessional. Called manager but no action. My words dont lie but a picture can show more than words.

DO NOT USE THE CAR WASH. Wish there was an option for negative stars. DON NOT USE THE CAR WASH. Paid for a full 14.99 car wash, the rinse does not even get all the soap off of the truck, got home and everything below the door handles was not clean at all. So called the store and was told nothing they could do- have to go into the store immediately after the wash for them to inspect because I didn’t he hung up. Worst automatic car wash I have ever had-my 9yr old could have done a better job. And even worse customer service.

I hope there is no stars, car wash very bad I bought the 16.99$ luxury car wash and didn’t clean my car i went straight back to the shop the girl she said if its to dirty there is nothing she can do about it, i told her about the soap still on the car she said if you didn’t dry it good it’s going to look like that, dont use this location very bad customer service very bad car wash.

No bathroom available. This is ridiculous, it's a gas station, there are a lot of people who travel for work and have driving jobs. This has been happening since covid and it's not acceptable.