Edmonton West Primary Care Network

Was referred to their Behavioural Consultant Robyn. Horrible experience. She is annoyingly fake upbeat, and if you aren’t the same, she is EXTREMELY judgemental and negative. Her reports are completely inaccurate, with her summary of her interpretation of everything you say. They lead you to believe they are psychologists, but are actually nurses. Clearly one unsuccessful looking after patients. Obviously very poorly trained, and incapable of understanding people under stress. She refuses to believe anything you say. She won’t even listen to your doctor when they are so shocked by her report, they call her themselves to discuss it. I found her beyond extremely useless within minutes. Her voice makes my skin crawl, it’s so fake.

I am amazed by how helpful, kind, and considerate Robyn is. She has helped guide me through many challenges and provided me with effective strategies and resources that I will continue to use. I feel like she went over and above to help and support me. I am so grateful to have been connected with her. I cannot thank you enough Robyn!

This clinic truly goes above and beyond for you and your baby. The reception staff is polite and helpful. During my pregnancy they answered all the questions I had and never made me feel dumb and always had the answers...special thanks to Sherly

My experience with Robyn has been very rewarding. She is a wonderful listener. She takes notes of what I said and repeats them back to me to make sure we share the same understanding. She is receptive to questions and suggestions. She beams with grace and kindness. I am very fortunate to have connected with her at the EWPCN. I am most thankful for all the additional resources she sends me. Robyn is a rare gem in the world of mental care.

I have had the pleasure of interacting with Robyn at this location for a while. She is a behavioral health worker there. It's hard to boil down such a lovely young woman into a simple review but here is my best try: She is kind and caring and extremely compassionate and understanding. She is of the rare breed in our health care system that will truly go above and beyond for her patients. She has helped me through some of the darkest times in my life and I owe much of my ongoing recovery to her strategies and the enthusiasm and kindness in which she applies them. I believe she is a true asset to both the Primary Care Network and our health system. Such a terrific young lady.

I am giving this place 1 star only because I cannot give it 0 ,i had an appointment there after being referred by my family doctor to see a behavioural consultant for help, Only to encounter someone who completely disregarded my current diagnosis. Someone who would try to put words into my mouth and talk over me while not fully listening or understanding where I came from when I explained things to him, I noticed him getting upset and irritated when I wasn't agreeing with him on the "diagnosis" he was trying to give me. My values and beliefs were questioned and I was guilt tripped in my session. His way of getting me to understand about my said "diagnosis" was to look via meme pages on instagram/Facebook...... All and all very unprofessional and narrow minded, I left there feeling uncomfortable, unheard and judged... The only nice encounter was with the receptionists

For your mental health, do NOT enter this clinic if you do not want to risk the regret in regards to a certain individual. After years of ignoring my deteriorating mental health, I had finally reached out for help. I waited months for my in-person appointment with a psychiatrist at this clinic. When the day had come, the "doctor" had mentioned he recognized me? I have never seen this individual, and not sure if that's a professional thing to say to a patient. Anyways, I had come for a diagnosis towards ADHD, however, I was also seeking help for my depression. I had mention to the doctor that I specifically want to die most days and only live due to my religion, and he said he does not believe I am suicidal or depressed. When he tested for ADHD, he was verbally aggressive, getting mad whenever I was unsure of an answer.. like ok? When I mentioned my GPA as he asked (not that it is his business) he said it was bad, little did he know I was at my goal and improved significantly. My GPA is not going to be great because I am obviously not at my highest MENTALLY AND THAT IS WHY I AM GOING TO YOU FOR HELP SIR. and, even though I myself am not a psychiatrist, I know for a fact you should not be referring to my ADHD symptoms as "not what other humans do", but thanks for the dehumanization. I cannot believe this happened. I tried to contact the clinic but have yet to hear a respond. It took so much courage to come to the clinic and now I wish to never come again. It seems another review had the same experience and I wish I could have an investigation started because this person should not be practicing in this field whatsoever, and it sickens me that they must be treating patients like that to this day. This man is in hold of vulnerable people. However, the receptionists were great.

I went here to meet with a social worker recommended by my doctor to get a personal directive drawn up with copies. The front desk did not verify my information or my address on their file. I went in but I did not get a chance to read the original copy of the directive before I left. After I got home, I noticed an error with my postal code which I drew a single line through and wrote the correct postal code in and initialed the change. I have taken accounting and I know that this is the proper way to make changes to a legal document. A little bit of trouble with this but thankfully there was no charge for this service. If a lawyer draws it up, you will have to pay for it to be done. PCN needs to verify every person that walks through their door because this is how mistakes are prevented.