East Mountain Animal Hospital

My cat was terribly constipated and he was clearly uncomfortable late at night, so I called East Mountain Animal Hospital and they got him in for an appointment the next afternoon. Every member of the staff was kind and patient, especially Dr Godara who was very detailed in his explanations of what his course of action would be depending on the results of the tests and exactly what tests were necessary. They ended up keeping him for two days, during which time I called frequently for updates, and even at the busiest times the staff always gave me thorough information and excellent customer service. 5/5

This was my second appointment and I was very disappointed for both. The first appointment I waited over 1 hour for someone to come take my pet inside for her appointment after the scheduled time. The only reason I return for this second appointment was because the technician I dealt with was very apologetic and extremely nice. I called to schedule my cat in for her second shots and was told its a bit early but it was fine and she could be booked in. I arrived at my appointment on time and called 5 minutes before to advise I was outside. 30 minutes passed and I had to call again to ask if someone was going to come get my pet for her appointment and was rudely asked if i called before to notify I was here.. in which i responded that i did. 10 minutes later a technician came out and I said that i had a concern I would like her to discuss with the vet. The technicians said it was too cold outside and asked me to come in so I did and explained my concern. She rushed me the whole time I was explaining. 10 minutes later she came back outside with my cat and said she's too young still for the shots. I asked her why I was booked in then and what the vet said about my concerns. The entire time this conversation was happening she was still holding my 14 week old cat outside in the cold. I asked her to let me put her in the car. I asked what the vet said again and what the medication is for and why she is getting it. She responded with the instructions are written on the medication. She wouldn't explain exactly what was wrong or why she was getting this medication. After reading the instructions it was powder to put in her food for digestion issues. I would have appreciated some kind of explanation or reasoning to the digestive issues … instead I was left in the dark and treated like it wasn't an issue worth talking about.. . I take my pets health very serious and left feeling confused and unsettled. When I asked about re-booking an appointment for her vaccination I was told to call sometime in a few weeks. I will not be returning to a clinic that makes me feel they don't value my pets health. The technician should have taken the time to explain the medication and answer my questions. I should have also been told she was too young for her second shots as they have a record of her first shots. This was such a waste of my time and additional stress on my cat for no reason. Awful service

I don’t usually write reviews but I just had to, they take such great care of my cat Dwayne and always treat him with care. I take him to get his nails trimmed monthly and they are always so good with him he loves it there! They are extremely friendly and always offer the best advice regarding him. I will definitely recommend them to anyone looking for a reasonably priced and very friendly vet!

East MTN Animal Hospital went out of their way to accommodate my dogs emergency. My puppy is healthy and happy after her surgery.

We have been going to this place with our German shepherd x husky Zeus and he's always been happy to go to his vaccine appointments! The receptionists are amazing and very friendly, and the vets are very professional. Zeus was just recently neutered here and the cost of it included a full check up with nail cutting no extra charge. I was amazed and glad they took such good care of our fur baby.

This is my first time ever leaving a review but I felt it was well earned. Everyone in this clinic was kind and patient. I wanted to specifically thank Shanel for the care she provided for my cat, and for the time she took to explain everything to me a number of times. If you have the pleasure of dealing with her she definitely won't disappoint. Thank you for making my baby feel better.

Doctor Dev is smart, caring and very reasonable. Everyone working here is professional and courteous. Our dog Remy loves the visits. She also gets her grooming done there. Rowhen did really great job grooming Remy. Thank you Rowhen!

Staff here is always very friendly and helpful. My dog Oakley is always happy to go to his appointment whether it’s for grooming or vaccinations. With Covid we aren’t allowed to go in with our pets but I’m at ease that they are just as professional with our animals whether we are inside with them or they take them alone. My dog always comes out of his appointment just as happy as he went in. Staff here is just amazing. Thank you for all you do to help us and our animals. ??