E-Vet Mobile Services inc.
3.8/5
â
based on 8 reviews
Contact E-Vet Mobile Services inc.
Address : | 675 Av. Stuart, Outremont, Quebec H2V 3H2, Canada |
Phone : | đ +9789 |
Website : | http://evetmobile.com/ |
Categories : | |
City : | V |
![675 Av. Stuart, Outremont, Quebec H2V 3H2, Canada](https://gstatic.yellowsite.net/gpictures/900x600/0063/MXx4ZEhrN1dRejlBV1lDYmh6VVFNN2hBJnlhdz01Mi44MzQ1MzR8eWVsbG93c2l0ZXNjYS5jb21fMA.jpg)
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Melinda on Google
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Francois-Nicolas Proulx on Google
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yzabel brisson on Google
â â â â â Excellent service! Rapide et courtois merci!!!!
Excellent service! Fast and courteous thank you !!!!
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C.E. Deschenes on Google
â â â â â Ăvitez cette compagnie. T'as pas le droit de parler au Dr... ça pas de bon sens... c'est pas normal. Je cherche dâautres cardiologues qui vont rĂ©pondre Ă mes questions avec plaisir.
Avoid this company. You don't have the right to talk to Dr ... that doesn't make sense ... it's not normal. I am looking for other cardiologists who will be happy to answer my questions.
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Eve Mg on Google
â â â â â EDIT: AprĂšs avoir envoyĂ© un courriel expliquant toutes mes frustrations, un moyen d'entrer en contact avec la Dre a Ă©tĂ© trouvĂ©. J'ai donc eu rĂ©ponse Ă mes questions, aprĂšs maints efforts et beaucoup de stress. De ce que j'ai compris, le service sera amĂ©liorĂ© pour Ă©viter ces frustrations. Donc Ă voir.
Service extrĂȘmement frustrant, Ă la limite de lâarnaque.
DĂ©jĂ , il est impossible dâassister Ă lâexamen, dans mon cas une Ă©chographie cardiaque pour mon chien, mais en plus, il est impossible de parler au Dr. (ici la Dre Catherine BĂ©langer). Il faut que tout rĂ©sultat et toute communication passe par ma vĂ©tĂ©rinaire. Donc, pour faire une histoire courte, jâai payĂ© plus de 500$ et 3 semaines plus tard, je nâai pas de rĂ©ponse Ă mes questions. Ce que je sais, câest que mon chien est gravement malade, que jâai subi un stress psychologique immense, stress qui aurait pu ĂȘtre Ă©vitĂ© et que je continue de subir. Bref, non seulement je ne recommande pas leur services, mais ma clinique vĂ©tĂ©rinaire a dĂ©cidĂ© de ne plus faire affaire avec eux Ă©tant donnĂ© leur manque de communication et les limites aberrantes de leur fonctionnement.
Pour la longue histoire, câest par ici:
Ătape 1: Mon chien passe son Ă©chographie.
Ătape 2: Le lendemain, Dre BĂ©langer envoie son rapport Ă ma vĂ©tĂ©rinaire.
Ătape 3: Ma vĂ©tĂ©rinaire me transmet les rĂ©sultats qui sont des plus inquiĂ©tants et des examens supplĂ©mentaires sont suggĂ©rĂ©s. Heureusement, ma vĂ©tĂ©rinaire a acceptĂ© de me transfĂ©rer le rapport Ă©crit.
Ătape 4: Je consulte ce rapport, fait des tonnes de recherches pour essayer comprendre le plus possible, mais je demeure avec Ă©normĂ©ment de questions et dâangoisse pour lâavenir de mon chien.
Ătape 5: Je mets toutes mes questions par Ă©crit.
Ătape 6: Jâenvoie mes questions Ă E-Vet Mobiles Services.
Ătape 7: On me rĂ©pond quâon va transfĂ©rer mes questions au Dre BĂ©langer.
Ătape 8: E-Vet Mobiles Services me rĂ©Ă©crit pour me dire que que je dois transmettre mes questions Ă ma vĂ©tĂ©rinaire, qui elle les transmettra Ă la Dre BĂ©langer. SĂ©rieusement! Perte de temps immense et pendant ce temps-lĂ , je panique parce que selon ce que la Dre BĂ©langer a dit Ă ma vĂ©tĂ©rinaire, qui elle me lâa dit en retour, le coeur de mon chien est comme un bombe Ă retardement.
Ătape 9: Je communique avec ma vĂ©tĂ©rinaire pour quâelle transmette mes questions.
Ătape 10: Dre BĂ©langer appelle ma vĂ©tĂ©rinaire pour lui donner les rĂ©ponses Ă mes questions. Ma vĂ©tĂ©rinaire nâest pas disponible.
Ătape 11: Jâenvoie un courriel Ă E-Vet Mobiles Services leur demandant de rĂ©pondre par Ă©crit Ă ma vĂ©tĂ©rinaire, parce quâau rythme ou ça va, mon chien a le temps de dĂ©cĂ©dĂ© avant que je nâai des rĂ©ponses. Je nâai aucun retour sur mon courriel. Une autre semaine sâĂ©coule.
Ătape 12: Ma vĂ©tĂ©rinaire fini par parler au Dre BĂ©langer. Elle lui demande les rĂ©ponses par Ă©crit. Ăa lui est refusĂ©. On lui dit Ă©galement que si je veux parler directement au Dre BĂ©langer, je dois repayer pour une consultation. Non, mais faux-tu ĂȘtre effrontĂ©. En plus, finalement, ils changent dâavis. Câest impossible que je parle avec la Dre BĂ©langer, mĂȘme si je paie⊠Ils nâont pas le droit dâĂȘtre en contact avec le client. Pourquoi!!!!????
Ătape 13: Ma vĂ©tĂ©rinaire me contacte pour me dire que câest impossible pour elle de passer 1 heure au tĂ©lĂ©phone Ă Ă©couter les rĂ©ponses du Dre BĂ©langer, pour ensuite passer 1 heure avec moi Ă me les expliquer, dâautant plus que certaines informations seront perdues en cours de route puisquâil y a trop dâintermĂ©diaires et que jâaurai sĂ»rement dâautres questions qui ne pourront pas ĂȘtre rĂ©pondues.
Ătape 14: 3 semaines ont passĂ©, jâai payĂ© plus de 500$ et je nâai toujours pas de rĂ©ponse. Ma vĂ©tĂ©rinaire me confirme que leur clinique ne fera plus affaire avec E-Vet Mobiles Services et elle me rĂ©fĂšre Ă dâautres cardiologues pour avoir des rĂ©ponses Ă mes questions. E-Vet Mobiles Services est Ă Ă©viter comme la peste!
EDIT: After sending an email explaining all of my frustrations, a way to get in touch with Dr. was found. So I got my questions answered after a lot of effort and a lot of stress. From what I understand, the service will be improved to avoid these frustrations. So to see.
Extremely frustrating service, bordering on a scam.
Already, it is impossible to attend the examination, in my case a cardiac ultrasound for my dog, but in addition, it is impossible to speak to Dr. (here Dr. Catherine BĂ©langer). All results and all communication must go through my veterinarian. So, to make a long story short, I paid over $ 500 and 3 weeks later, I have no answers to my questions. What I do know is that my dog ââis seriously ill, that I have suffered immense psychological stress, stress that could have been avoided and that I continue to suffer from it. In short, not only do I not recommend their services, but my veterinary clinic has decided not to do business with them anymore given their lack of communication and the aberrant limits of their functioning.
For the long story, it's here:
Step 1: My dog ââhas an ultrasound.
Step 2: The next day, Dr. BĂ©langer sends her report to my veterinarian.
Step 3: My veterinarian sends me the results which are most worrying and additional examinations are suggested. Fortunately, my veterinarian agreed to transfer the written report to me.
Step 4: I read this report, do tons of research to try to understand as much as possible, but I remain with a lot of questions and anxiety for the future of my dog.
Step 5: I put all my questions in writing.
Step 6: I send my questions to E-Vet Mobiles Services.
Step 7: I am told that I will transfer my questions to Dr. BĂ©langer.
Step 8: E-Vet Mobiles Services rewrites me to tell me that I must send my questions to my veterinarian, who will forward them to Dr. BĂ©langer. Seriously! Huge waste of time and during that time, I panic because according to what Dr. BĂ©langer said to my veterinarian, who told me in return, my dog's heart is like a time bomb.
Step 9: I contact my veterinarian so that she can forward my questions.
Step 10: Dr. BĂ©langer calls my veterinarian to give her the answers to my questions. My vet is not available.
Step 11: I send an email to E-Vet Mobiles Services asking them to respond in writing to my veterinarian, because at the rate or things are going well, my dog ââhas time to die before I have answers. I have no feedback on my email. Another week goes by.
Step 12: My vet ended up talking to Dr. BĂ©langer. She asks him for the answers in writing. It is denied to him. He is also told that if I want to speak directly to Dr. BĂ©langer, I have to pay again for a consultation. No, but don't you be cheeky. In addition, finally, they change their minds. Itâs impossible that I speak with Dr. BĂ©langer, even if I pay⊠They are not allowed to be in contact with the client. Why!!!!????
Step 13: My veterinarian contacts me to tell me that it is impossible for her to spend 1 hour on the phone listening to Dr. BĂ©langer's answers, then to spend 1 hour with me explaining them to me, especially since certain information will be lost along the way since there are too many intermediaries and I will surely have other questions that cannot be answered.
Step 14: 3 weeks have passed, I have paid more than $ 500 and I still have no answer. My veterinarian confirms that their clinic will no longer do business with E-Vet Mobiles Services and she refers me to other cardiologists for answers to my questions. E-Vet Mobiles Services should be avoided like the plague!
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josiane tremblay on Google
â â â â â Service pourri et incompĂ©tence. Ne rĂ©ponds pas aux questions. Il faut passer par le vĂ©tĂ©rinaire = perte de temps, votre animal a le temps de mourir 10 x durant ce dĂ©lai. Plusieurs erreurs dans le rapport de cardiologie concernant les prescriptions. Quelle dĂ©ception! payer ce prix lĂ pour un service inexistant. Une honte...
Rotten service and incompetence. Don't answer questions. You have to go through the vet = waste of time, your animal has time to die 10 x during this period. Several errors in the cardiology report regarding prescriptions. What a desappointment! pay that price for a non-existent service. A shame...
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Lynn Chayer on Google
â â â â â They are very knowledgeable but unfortunately it takes forever to get results from the tests they perform.
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k ads on Google
â â â â â We use E-Vet Mobile Services for our clients and we have received excellent service each and every time.
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