D.O.T. Furniture Clearance

My experience at the D.O.T. location at Weston Rd. was awesome. I would not even attempt to go to another location. Daniel the store Manager was professional and knowledgeable. Malcolm the sales rep was very helpful and patient. These two individuals are the "A" team! My experience shopping at this store was flawless. Keep up the good work gentleman!

Such an amazing experience coming to this location. The staff is incredibly efficient and helpful, would love to come again for any future purchases.

Amazing shopping experience!! This was my first time buying furniture on my own. The team here was so welcoming, friendly and extremely helpful! Cant wait to go back!!

I purchased as New York style patio set at dot furniture Weston rd and 401 approximately a month and a half ago. I spent approximately 4 hrs in the store taking my time to talk to my sales rep Malcolm and the young man he was training. Malcolm was very polite, helpful and knowledgeable. We discussed the product, cushion and what came with the set in great details. At some point during my shopping experience Malcolm mentioned that the 2 head table chairs were slightly different, I examined them closely and noted the difference in the back/arm of the chairs, I determined this was not an issue and I would still purchase the set. No other mention of mismatch chairs were mentioned. After speaking with Malcolm and receiving all the information I thought was relevant to to the products, table, chairs and umbrella/ base. My husband and I decided we would purchase the set. This was when the manager Daniel was involved we discussed possibly discounting the set as it was a floor model and the 2 head table chairs were slightly different. Daniel was not able to assist with the discount. We also purchased table mats, a cover for the patio, the grand total being almost 6,000 dollars. Daniel was in the store showing another couple a patio set he was extremely loud and obnoxious to the point where an older gentleman who worked in the store asked him to speak in a lower tone voice when speaking to him, because he prefer to be spoken to calmly and quietly and not the entire store to hear when he is communicating with him. Daniel did mention he talked loudly. I paid for my items and set a delivery date, also paying for a delivery day. My delivery date came and everything went smoothly with the 2 gentlemen who did our delivery they were polite and respectful as per my husband because I was not home. The problem stared when we unfolded the boxes and noted our chairs were not on the same level, some were taller than others, the base of the umbrella did not have the appropriate pieces and the chairs were missing chair stoppers for some of the chairs. I had a dinner party scheduled for that long weekend and so I called the store and spoke with Daniel to tell him about the missing items as well as the chairs being on different levels. Daniel wanted me to drive to the store to pick up the parts that was missing. I explained that this should not be my doing and provided him with the option of couriering the items to me. He refused stating he could send the items to a store 20 km from where I live. I refused because he would not grantee I would receive the items in time for my dinner part. I also communicate with Daniel about the issues with the chairs he proceeded to talk over me not allowing me to speak telling me the levels of the chair was discussed. I explained that he was not present during my conversation with Malcolm the sales person so how could he make such a statement. He proceeded to continue to speak over me. So at this point I asked him to stop and requested his managers number, he informed me she did not have a number just an email. I asked him to please provide me with the email then he was condescending stating I will speak slowly and proceed to be obnoxious. I contacted the manager Jenna who did not respond to any of my original email threads until after the suggestion made by customers service to have my set delivered back to the store with me paying a 20% restocking fee and my deliver feed would be no refundable. This was the most awful customer service or lack thereof. Jena and Daniel are not fit to manage cattle, they lack compassion, compromise or the simple ability to communicate. I feel sorry for the staff under their management.

Staff were absolutely amazing. Best employees I’ve met in my entire life! They were all super super helpful and knew exactly how to help me out as I am very indecisive. The store was extremely clean and the furniture looked fantastic.

Daniel is the best manager/ sales person we have ever experienced in all.our years of shopping for furniture. He is polite, well mannered and has so much knowledge in this industry. We would give him a TEN star rating if we could! We are so pleased with Daniel and his staff!!!!!!

I've been to this location a few times, they have great selection of really nice products which are priced well. I am satisfied with the furniture I have purchased here. The staff are very helpful and welcoming, the manager Daniel helped find just the right items to fit my space. Overall would 100% recommend stopping in if you are in the market.

Manager Daniel Goncalves is the best in the business! His special brand of customer service exceeds expectation every time, in ways that don't seem to exist in other retail operations. Daniel's professionalism goes well beyond retail. He has a real eye for design, enjoying the process of helping clients create their outdoor space. Daniel, Malcolm and team really stand behind their product line. Thanks to them...we have a beautiful new space to relax and entertain in and look forward to continuing our relationship with D.O.T. Go in and check things out for yourself. You'll be glad you did.