Costco Tire Centre
3.5/5
★
based on 8 reviews
Contact Costco Tire Centre
| Address : | 799 McCallum Rd, Victoria, BC V9B 6A2, Canada |
| Phone : | 📞 +9 |
| Website : | https://www.costco.com/warehouse-locations/langford-victoria-bc-256.html |
| Categories : | |
| City : | B |
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S snow on Google
★ ★ ★ ★ ★ We needed a new set of tires so we called Costco. A woman by the name of Jen put us on hold for 15 mins as she helped other customers.
She told us she had the set of tires that we wanted and to come in. Gave us the day and time.
I left work early, waited in line to find out they didn’t have the tires needed. What’s the point of the appointment?!!!!
Horrible customer service!
Never considering them again for my vehicle.
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Jack Sawel on Google
★ ★ ★ ★ ★ What's your time worth?
After shopping around, I did find Costco to have the best price on tires but what is your time worth?
Long wait times even with an appointment made. I sat for nearly 2 hours waiting for ONE tire while while watching walk in customers served faster.
Will spend the extra 80$ for better service anyday.
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Ebby David on Google
★ ★ ★ ★ ★ They couldn't mount new tires on existing wheels appropriately which was fine so I asked to cancel the order. They cancelled the order (after some back and forth) and returned my old tires on existing wheels deflated (causing them to be unusable without inflating elsewhere) AND left a valve stem out of one tire so I couldn't even inflate it if I had the means. I got my wheels/tires back in worse condition than when delivered.
To top it all off they let a rookie with no experience drive our manual BMW and he couldn't get the car in gear, almost rolled it into a bunch of Costco carts and ground it into first gear. Absolute garbage workmanship and mediocre service at best. Do not recommend.
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Mohamed Almaghraby on Google
★ ★ ★ ★ ★ The worst customer service, I had to wait 45 min in the cold and rain because they can’t give accurate estimate on how much time they need to do the only job that they do everyday.
When they are trying to sell you tires it’s 1 hour, then when you ask first time, just 10-15 min more then some rude tall white male comes out with the new rule that all service takes 2 hours minimum.
I don’t mind if it takes a day, but just tell the truth about how long you need so I can act accordingly in keeping my family warm and dry, not standing in the rain for 45 min or stay in a tiny room with 4 people during Covid.
It appears to me that all Costco workers are rude or unprofessional one way or another lately.
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Kelly Harwood on Google
★ ★ ★ ★ ★ They replaced the tires on my car but could not calibrate the computer sensor with the new tire sizes. 1st time took 3 hours and I had to inquire if my car was done (which it has been for awhile with no call). 2nd time took 3 hours again with no notification of completion and still were unable to calibrate the tires. Advised to contact vehicle dealership to get fixed.
*Edited* Sensor programming cost $20.00 at Mitsubishi.
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Keith Finnie on Google
★ ★ ★ ★ ★ Delivered tire rotation and tire leak repair as described in warranty and service description. Allow for extra time for completion of work.
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Chris Yu on Google
★ ★ ★ ★ ★ Worst customer service ever. The guy at the front desk, middle aged man with blonde hair wouldn't even provide any help since I didn't have a Costco membership. I booked an appointment for a tire repair and he wouldn't even help me one bit after I told him I didn't have a membership. The tires were bought from costco under my father's membership. Was extremely rude. Would not even give one star for this customer service.
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Maddison Friess on Google
★ ★ ★ ★ ★ Estimate time to have tires switched out was an hour and a half. We are now going on 2 and a half hours, no updates, car in the bay with tires off and nobody working on it. If it’s going to take all day tell the truth. People can arrange to not have to sit in the Costco parking lot freezing cold for 2.5+ hours. ??
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