Connect Hearing

****UPDATE, Google will not allow me to delete this review but I would like to say that Connect hearing has made this right. They had the employee reach out to my father and myself to appoligize for her actions. I have deleted my post from fb as it would let me. I would like to thank the employee and management for being accountable and making this right. I went today, April 18th 2020 with my 81 year old father who's birthday was yesterday. His hearing aids weren't working properly. When we entered the business the first Lady (who my father has always dealt with) was very kind and greeted us and said they'd be right with us. Another lady came out and asked us to put on a mask. The mandate has been lifted so we mentioned that to her. She snapping then stated she could only serve us outside so we said ok and walked outside. At this point the lady was already snappy and rude. Asked my father for his name and when he tried to ask her as to why with the mandates lifted, he would have to wear a mask. She pretty much slammed the door on his face. At that point he opened the door and asked if they could service his hearing aids. She came to the door with a box for him to put them in and shut the door on his face AGAIN! He then opened the door and asked how long and with attitude once again she said two minutes. After a few minutes she brought them back out in the box. My father thanked her and she closed the door. My father was in there a week or so ago and got new batteries for his hearing aids, the lady he normally deals with (the one who greeted us) served him politely and never mentioned a mask. I don't care what your position is on this, there is no reason to treat an elderly man that way period!! I am now going to go find a new hearing place for him to spend his money at and will not be going back because of that ride employee. He has been going there for over 5 years and was never treated so poorly. Watching my father treated that way was disgusting and I would advice you not to ever go to this place. It just takes one paranoid, rude employee to take your business down. Treat people with respect or don't get into the customer service or the healthcare industry. Goodbye Connect hearing and good luck with that nasty, rude lady.

UPDATE: Corine called to make this situation right & had the employee Lori apologize to my Father which he appreciated greatly as he likes using Connect Hearing for his hearing aid needs. He feels the situation is resolved & will continue to use them. I appreciate that the managers did the right thing in this situation & I am amending my review as apparently Google doesn’t allow for them to be deleted. UNACCEPTABLE treatment of an 81-year-old customer who simply questioned why this employee was asking for masks when he’d been there last week to have his batteries replaced & was treated kindly & courteously by another employee without any concern re masks or not. The lady who slammed the door on my Dad’s face today… TWICE… should find a new job bc she clearly hates what she does. Buyer beware. We will find a new place to help my Dad with his hearing aid needs in future.