Cody Party Rentals & Balloon Design

In a world where customer service and attention to detail seems not to be a priority, Its so nice to work with a company that exceeds expectations at every turn. I've been using Cody Party to supply products for work events for several years and recently ran a larger community fundraiser called The Good Health Walk. Not only were they super helpful in arranging the quote, they provided a very generous donation-in-kind that allowed us to make an even bigger donation to the charity. As an example of customer service, normally they don't deliver goods on Sunday and when I asked about it their store manager - Amy - offered to come in (on her day off) and do the delivery herself. At the last minute she was unable to do so but arranged a rental van for me at no additional cost. WOW. Suffice to say, I'm a very happy customer and am happy to refer anyone to their business.

I recently rented white folding chairs for my wedding. Cody staff were really friendly and helpful. The items were delivered and picked up on time. The only negative feedback - the chairs were covered in dirt and mud from a previous event. I don't expect rental items to be in perfect condition . I do expect items to be cleaned before they are rented to the next person.

Amazing Experience. My sister had to completely change her wedding plans due to covid but we were still able to rent decorations and get the extra items from Cody to make her day special, they practiced distancing and made sure that everything was clean and ensured that pickup and drop off were done safely. A+++ thanks so much!

I rented tables, chairs and plates for my wedding recently and it was a great experience. I had gone in for a quote and to see items in person. They drew up a quote for me which they printed and emailed it to me and weren't pushy at all. They did follow up a few weeks later which was helpful as I needed the push and reminder to finalize. The prices were fair and the whole process was easy. I appreciated the 4 days we had for the rentals to allow for set up and tear down. It meant we didn't have to rush. I had a last minute request for a heater a few days before the wedding which they helped with. They didn't have a heater available but they put me in touch with another company to assist.

Very dissatisfied with the customer service. They were given a deposit on Feb 25th for a wedding that was scheduled for May 30th. They make it clear that this deposit is non refundable but Covid 19 happened and the wedding did not take place. Extraordinary Times!! They are offering an in store credit which is completely useless to me as the wedding will never take place in Ottawa as I am in the process of moving. Their attitude is very non professional with a" too bad so sad attitude!" They have incurred no costs and will just keep the money (interest free loan I guess). I understand that times are tough but we all had to deal with the Pandemic. I had to keep a business alive during the shutdown as well. Any customer was entitled to a refund on their work orders if they choose to cancel. When could I possibly use this credit? Annette told me I could send people balloons!-really? I want to rate them 0 stars.

The rental prices and process were fairly reasonable. Cody price matched a quote that I received from a competitor for the tent which I really appreciated. Everything was great up to a couple weeks before my event. My event is this upcoming weekend, my fiancee and I are planning our own backyard wedding. It is a surprise wedding, therefore we are receiving no outside help. The communication with Cody over the past 2 weeks has been very delayed. I've been informed that it is because they are very busy but again, given our situation it has become irritating. On average we get email responses between 24-48 hours later. In one of the emails we were offered to move our pick up date to a sooner date to help is out. I of course told them I wanted to move the date up as it would be less to do last minute. They confirmed that I could pick everything up a day early. I then wrote back, as it was very unclear and to be honest shady, to ask if that included the tent being delivered and set up. Everything on our contract was to be completed in the same day, there was no separate contract. I eventually received a response telling me the tent installation would still be on the original date during an 8 hour window (all the day before the wedding, I'm not please with this either, they should be able to give me a better idea on time). On top of this, today I called to cancel some of the items on my contract as they are no longer needed. I was told that I was within my 72 hours and could not change my contract. When they moved my pickup date up it also moved my cancelation dates up but they never told me this. As yesterday was a holiday, I could not have called then to do this so today when I called they refused to do anything for me. All this for about $125 worth of items. I don't feel that I was overly rude to the lady on the phone but I did voice my disconcern for their service. She never gave me her name but after about 2-3 minutes of conversation she hung up on me. I've honestly never had this happen before. I believe that if Cody had been a little more transparent this could have all been avoided but at this point I will never use their services again. I'm frankly disappointed that I can't switch to another rental company at this point.

My experience started off well. The website was easy to create an order and the lady on the phone confirming my order was really nice and helpful. On the day when I picked up my rental items, there was no basic customer service such as a "hello", only a "what is your last name", nor a "thank you" after the items were put into my car. My order was very small in relation to some of the events Cody deals with (20 people). When I got home, half of the plates were wrong. It would have been fine if I got a different size than I paid for as my event was only cocktail food, but I got tea saucer plates, which looked ridiculous. When it is minus 20 or more in January, it is not realistic to go through my order and unwrap all the saran-wrapped plates to check to see if mid-way through there is an inconsistency. My low rating is also based on the copy of the invoice I was given, which had all the other customers' names picking up an order that day and what time. There should be a more professional system where Cody is not sharing personal information. It may not be a big deal to most people but it is still unnecessary to share other clients' information with all clients that day.

Amazing team! Super friendly service and very flexible given the challenges of covid wedding planning. My guests absolutely loved the beautiful tent that Cody Party set up for my outdoor reception last September! Would 100% recommend for any event rental needs. Thank you so much to Annette and her team for everything!