Cocoa Berry Cupcakes

Name: Cocoa Berry Cupcakes
Address: 5100 Erin Mills Pkwy, Mississauga, ON L5M 4Z5, Canada, M, Canada

4.1/5 ★ based on 8 reviews

Contact Cocoa Berry Cupcakes

Address :	5100 Erin Mills Pkwy, Mississauga, ON L5M 4Z5, Canada
Phone :	📞 +899787
Website :	http://www.cocoaberry.ca/
Categories :	Bakery , Cake shop , Cupcake shop ,
City :	M

5100 Erin Mills Pkwy, Mississauga, ON L5M 4Z5, Canada

Best Cake shop in Canada

A	Amber Williams on Google ★ ★ ★ ★ ★ I visited this store a couple weeks ago at the Erin mills location and let me tell you it was the WORST experience of my life! People are not wrong when they tell you to read the reviews before! This owner “Channel” is absolutely a horrible and disgusting person to deal with! The amount of attitude she has when dealing with customers is super unprofessional! I don’t understand how a “business owner” can talk to people with so much attitude and sass. The fact that nothing is made from her is questionable! She buys all her cupcakes and cakes from a third party source and decorates it herself. I’ve read al the reviews and honestly this business should be closed! The responses she gives people who leaves reviews is DISGUSTING! I will warn all my family and friends to never shop from this horrible person!!!
D	Deneyah on Google ★ ★ ★ ★ ★ This "channel" gyal needs to learn how to turn on & off her attitude. First day we walked into the shop she was giving attitude the minute we spoke to her, that was the first red flag. Second time we went back so we can place a order she was giving us the runaround, told us to give her 15 mins then we came back and she said come back in 5 more mins. That's when we stopped her and said no, she finally came over to us and said you need to email your order, she could've told us that the first time we came. We place the order by email couple days later she emailed back wanting to change the design of the cake, we said no. Days later we go to pick up the cake, she hands me the cake with it half opened (nothing covering it). She wanted me to walk out into the mall and outside with the cake in the open. We wanted her to put it in the proper box, she didn't want to do that. She starts acting smart with us and we weren't having that. She tells us we're not getting the cake and told us to leave (paid $200 IN FULL btw). Then she proceeds to call security for no absolute reason. She finally gives us the cake with a plastic over it (box is still open). In conclusion, she has poor customer service, I would not recommend ordering from this place EVER.
B	Bonnie Blair on Google ★ ★ ★ ★ ★ Amazing products. My daughters and I just visited the store and the treats do not disappoint. The Black Forest cake cupcake was indescribably good. The uniquely flavored macaroons are to love for. Thank you so much. Be back soon
S	Sharon Singham on Google ★ ★ ★ ★ ★ The best cupcakes, cakes, and cookies in the GTA. This is my go to spot for when I’m craving something sweet! The staff here are so polite and professional, and really make sure to go the extra mile to make your order perfect. Channel also specializes in custom cake orders as well. They taste as amazing as they look! Thank you for all of the delicious desserts Cocoa Berry! ??
K	Khadeeja Khan on Google ★ ★ ★ ★ ★ Amazing! I ordered graduation cupcakes for my friend’s party, i had ordered red velvet cupcakes and chocolate cupcakes! Everyone loveddd them! As a person who isn’t even a fan of red velvet… I fell in love with red velvet. Love the store, and was very easy to communicate too! Will be ordering from here in the future too! Definitely place your orders for whatever occasion from here! Love love love ??
S	Sri Sinha on Google ★ ★ ★ ★ ★ I will definitely be returning here. Absolutely love this bakery, what a gem! Located inside Erin Mills & run by a lovely young lady who is professional and hard working, this cake shop never disappoints. She truly knows how to create stunning cakes & custom sweets with fantastic attention to detail! The perfect spot for all your celebratory needs! Thanks Channel!
C	Candice Georgia on Google ★ ★ ★ ★ ★ I ordered this letter cake for my 30th birthday. It was very pretty. I had emailed them with my order in advance and it was very easy to communicate with them. I sent photos of what I wanted and though it wasn't exact, it was still very pretty and the colours were correct (minus the blue in the macaroons). I was hoping they would have put "happy 30th birthday" somewhere on the cake as I requested but not a big deal. The cake itself was a little dry which was disappointing but tasted okay. I ordered the cake instead of the cookie, maybe I should have stuck with the cookie.
H	Hana Turk Née Nayfeh on Google ★ ★ ★ ★ ★ Make sure you read all reviews before ordering, I sure wish I did. 1 star is for convenience. I love the location, cute shop, enough on hand desserts to purchase when in a rush. 1/2 star for average taste (cake was dry) 1/2 star for execution Unfortunately, the majority of the stars were lost on customer service, taste and freshness of red velvet cake. Chanel quoted me $10-15 for the cake topper but when I came to pay for it I was charged $20. I didn’t want to get into it over $5 especially since I ordered last minute. When we picked up the cake it was taped to the top of the box without the sticks. Thank goodness we had cake pop sticks at home. The cake was very dry on the inside. I’m really concerned about the freshness of the ready made cakes. Please read the previous reviewer who found mold. As for the flavor it tasted like the boxed red velvet cake. The cream cheese icing was grainy (could’ve been due to too much sugar or being stale). I did call in with my concerns but the response was “you didn’t specify you wanted the cake topper on sticks.” They had both my telephone number and email and could’ve called to confirm. I can tell you don’t care much about customer service and professionalism by how you are responding to the previous reviewers.