Clinique Vétérinaire Féline

It's a bit out of our way, but we've had great and friendly service.

I've been bringing my cat there for a few years meow and I'm very happy with their service! They are very knowledgable and gentle with your kitties. You can tell they genuinely care. I've called the front desk a few times with concerns and they've given me a ton of great information. Definitely a bit on the pricey side, but I'm willing to pay for the level of service they offer.

I was a nervous mama. But Doctor was very nice and understanding and treated my kitty amazingly. She is all well now thanks to the Doctor

The staff was super friendly and helpful. The doctor was very knowledgeable and provided a great service. Highly recommended especially if you are looking for a feline specialist ?

This place is a mixed experience. My first visit was good (efficient booking, good care of cat, not too expensive), and then follow up experiences have been bad, primarily driven by unpleasant receptionists that were rude, hung up on calls, or otherwise couldn't answer basic questions about services. They told me to email questions that were then never responded to, and generally have been unhelpful to the extent that I gave up on the practice.

Meh. 3 stars Comparison to competitors: + not crowded + calm environment + the doctor that took care of my cat was helpful, kind and on point with their diagnosis and treatments. - communication of services and their prices are poor. They kept reading things from a screen I couldn’t see and it was hard to keep up what is necessary or not, and I ended up in a situation where I just gave up to clarify things and said ok lets get those things you listed after a couple of attempts of me asking them whether they could clarify what I need, what I am actually about to get, as well as a very confusing bundling and package system. Solution: Literally just a brochure that lists your services, what they do, and prices. - the person at the front desk takes the ‘salesperson’ role but I believe it would be better if the doctor accompanied the process to let the visitor know what they should and they should not get as a service. - English skills can definitely be improved (under the assumption that they may have a considerable english speaking client base) although I do speak french, I am not bilingual so I preferred to speak english in order to not risk miscommunication when it comes to the health of my cat, but this still put me at a disadvantage because this created a language barrier. - very vague nutritional advice - they were unprepared for my arrival. I am including this since they ask you to verify what you're coming for in advance. So it was odd to wait 20+ minutes again after start time of my appointment - Ever since I entered the clinic, I have felt the tiredness and grumpiness of the workers. I have been told twice that they are very busy, which I didnt ask. (Store was empty btw) And some of their behaviours felt as if I wasn’t paying but rather asking favours from a busy person, which results in an overall bad experience. I’m sure they feel/are busy, but I should compare my experiences > My father has 30+ years of ENT specialist + head and neck surgeon + allergy Specialist and Plastic Surgeon experience. He basically doesnt have a moment to breathe when he is working, and his clinic is literally flooding with patients everyday. Yet, I have never seen him not smile, not tolerate, and not make sure that his clients got the best treatment and service possible. There has never been a moment where I have seen a client leave the clinic even with the smallest doubt or anything below perfect experience. He has never told a client that he was busy or showed the slightest impression of tiredness. He always takes his time to teach the client about every possible cause of ilnesses, every possible solution, how he will proceed, as well as listen to all their concerns and answer all of their questions. But at this clinic, I had none of that and had to try hard to ask the right questions I thought were relevant (I know nothing about veterinarian services or cat health except google and experience) to actually learn something and make sure I'm getting the right treatment. I feel confused, unrelieved, and unserviced. The same goes when we compare to other veterinary clinics. They simply have better service and show more care to the customer. I do not want to give names for obvious reasons. My point: I know what I’m talking about, and know they can do better (if they want to) I hope they improve! As I just prefer working with this clinic rather than finding a new one. But I do not believe they will, since I look at other comments and see how they responded to some of them with arrogance. Customer feedback is essential for your business to grow and nobody goes out of their way to leave long dissatisfaction comments unless they really had a below-expected experience. So I hope they can take constructive criticism moving on.

The service here is very good. The vets seem caring and knowledgeable. My only issue is that they are crazy expensive! I brought my cat in for a check up and ended up spending $700!!!! It's just important to discuss with them what is truly necessary and how much each service costs in advance.

Took my cat there for neutering and I’m very happy with the service. The clinic staff took great care of my cat and called me to let us know the surgery had gone well, before the cat stayed overnight as planned for recovery and monitoring. The doctor is also friendly and professional, helping me with all the post-surgery questions.