Chevrolet Buick GMC de LaSalle

This dealership is horrible - everytime I go in they are rude to customers and are very ignorant and not willing to help. The service area is even worse. He actually told me to go to the gm I bought my truck from because he dosnt wang to deal with it . Horrible

They have a good team and they deal with customer with a positive attitude they provide very good service to customers.

The lack of customer service was astounding. The salesman was extremely cold and unhelpful. I cannot imagine how anyone would purchase a car from him under any circumstances whatsoever.

Amazing service, Smart staff, and always be happy. ;-)

Very poor service,their technical staff are not competent, I advise people to do not take your car to theim they gonna to screw it up and they are layers after tell you is under warranty you will be surprised by the bill thay you will pay off.

Yesterday I visited the dealership with my grandson to look for a car for him, and unfortunately the salesman acted like just talking to us was doing us a big favor. It was a huge effort for him to answer basic questions, unprofessional, unpleasant. Comparing to another dealership, which had amazing customer service, this was a very bad experience.

Expensive, repairs done well. Never called me back after a test drive though

On 02/23/2022 we brought our Chevy Equinox 2014 to the Chevrolet Dealership on Newman in Lasalle. The passenger wiper had stopped working. We had the Wiper Assembly fail on us during our Summer vacation and had it fixed at a dealer in New Burn S. It was repaired for free per a Special Coverage Adjustment N192266180 Wiper Transmission Arm Linkage Failure. As such, we were very surprised when the wiper failed again. It showed all the signs of the previous failure. My wife went to the dealer and explained to the service tech that the wipers had been fixed this past summer. He was able to confirm the date in July we had the repair. After looking at the car he contacted her and stated that the Wiper Assembly needed to be replaced. He stated it was not the same part as before. Suspicious she still authorized the repair and paid the bill since she didn’t have the original paperwork from the summer repair. The next day I was able to contact the dealer in New Burn SC and obtain a copy of the bill from 07/2021. It was the same part number. The tech stated the parts are under warranty for 12 months or 12,000 miles whichever comes first. THIS PART WAS UNDER WARRANTY! I went back to the dealer and spoke with the same tech my wife had dealt with. I told him my wife was there yesterday to have the wipers repaired and she had told you guys that we had the wipers repaired this past summer and you told her that it wasn’t the same part but I have the bill from the dealer, it shows the same part. The SC dealer said it’s under warranty for a year so it’s under warranty. I also presented Special Coverage Adjustment N192266180 Wiper Transmission Arm Linkage Failure printout. The service tech just said OK and he grab the papers and he went into the back and disappeared for about 10 minutes. He came back out front and started processing the refund, made a few phone calls to get authorization and that was it. I asked him when you put the VIN # in the GM system doesn’t it show the service that was done, especially if it was prior warranty repair, he said oh no no Canada system doesn’t show Stuff done in the US. While we cannot confirm the tech didn’t have access to the info, It shouldn’t have been charged but processed under the memo. Which we mentioned! Even if not aware of the repair in 07/2021 for the same part the dealer should have been aware of the bulletin!! Wouldn’t it have been for our due diligence we would be out 500$ ! It is not the first time we get poor service at this dealer! Needless to say we are not going back !