Spinelli Mazda

Worst costumer service. Will never go to this service again!! Probably never will buy a mazda neither. Why because today I had to go to Mazda Spinelli service twice a day for the same problem . In first one none of my problem was solved . All they did was to get rid of me . second time i went to this sevice to proof them that they were wrong! Let me explain. Today i went to Mazda Spinelli to buy TPMS sensors and have them installed on my 18 inch factory rims. The lady at service center(AMÉLIE HENRY) and mechanic(JEHERSON) told me that i dont need TMPS because they are already installed on rims . Despite repeating 5 times that the rims dont have tmps sensors , they neglected me especially the mechanic did not listen to my concerns. After a while he Came and told me that he deleted the waring sing on dashborad and made me leave the service . Before leaving the Lady gave me the number to contact them if the same issues happened again. When I was on my way back home, the same warning popped up on the dashboard saying ”” TPMS malfunction have the vehicle inspected”” I called the number the lady gave me just and she did not pick up my call and did not even call back . I had to go back to sevice to show them that sensors were not installed. Then they checked again and found that new sensors were actually needed to be placed. They blamed Canadian tire to brake sensors and did not want to take responsibility for making me come back again . (I bought my new tires from canadian tire when they were installing tires they had warned me about sensors because at that time they did not have this sensors) . any way Service manager(PIERRE LACELLE) strongly blamed canadian tire for breaking sensors . He charged according to Time they spent on installation of sensors but no body paid me for gas and time i wasted there for the second time . i paid 129 dollars for just sensors installation.Whole process took me more than 4 hours . I am disappointed from the mecanic to manager service . Worst service i have ever gotten in my life .. I will never go back again . My wife was waiting for mazda cx50 to come and buy one for her . I told her not to buy mazda because of your bad service. it is not only me complaining about service in Spinelli Mazda. You can see a lot of complaints about this branch. The owner does not seem to take these bad reviews into consideration. If they did they would improve their service in this branch . Thank you .

Great customer service, Ivan just help us with all questions and we were really happy to find a person like him ,that understand what we were looking for. Thank you Ivan and Spinelli Mazda

A great experience! I got my CX-30 recently. Antoine was extremely helpful and honest at all times. He explained everything in depth for a first time buyer (like me). All staff members I had contact with were really nice and useful. I have been to quite a few places while doing my research for purchasing a car, and out of all of them, Mazda Spinelli staff members were the nicest and most useful. None of them once were pushing me into buying like most other dealers.

I purchased a vehicle from Spinelli Mazda last week. My experience was great. Ivan and Yves were professional and guided me in the purchase of the vehicle that I was interested in. And when the first vehicle that I was looking at didn't work out for me, Ivan went above and beyond to help me figure out what else that I might be interested in.

I got the best experience I could ever wish for. Ivan exceeded every expectation I could have, we were treated as a friend, no as a family! First, he greeted my father, mother, sister and I by offering us something to drink and even making sure we were seated comfortably. Before jumping to showing random car, he asked questions and wanted to sincerely know more about me and my need. He asked questions and listened to my needs. He asked where I was working, how long I planned on keeping the car, what's the previous car I had, he even asked how much music and technology mattered to me. He also asked why I was looking for a car and if I went on their website and knew what I wanted. Then, as a true gentleman, he opened each door for us. You could feel that he really cared. He explained every detail of the car, how each bottoms works and kept asking if I have any questions. I totaled my previous car, so he showed true sympathy and asked how it happened. Based on that he showed all the safety features that would make me feel safer. He also offered summer and winter tire with the car, he got to know us really and even asked what type of music I like and how much stereo I would use. Then his wonderful colleague explained to us all the features and protection, we could have and sincerely advised us on whether it would be profitable for us or not. Really, they weren't there to try and sell sell, sell, they were there to make sure my experience would be amazing. From this experience and Ivan's amazing service, I now know that Spinelli would rather have a satisfied customer who would come back instead of some walking wallet, they could get as much money they could squeeze from our pocket. He offered the best deal and the best car for my lifestyle and needs. I would HIGHLY recommend you swing by if you are looking for a car. You absolutely need to at least take the time to visit them. He took the time to get the license plate on the car to make sure I wouldn't have to wait in line and could just leave with the car. Also, they are opened on Saturday to suit our convenience. When you go there you are family.

Antoine is a very knowledgeable salesman and made sure to take care of me during the process of buying a new vehicle. I even called him a few months later and he still remembered me. You can call him any time with any questions you have. It seems like he genuinely cares about his customer's satisfaction and happiness. I was really impressed

The staff at Mazda Spinelli are absolutely wonderful. BIG thank you to Dani and Yves for helping me purchase my first car ever!! I spent a long time trying to find a car and honestly every dealership/ salesman, other than here, would be really rude and have a very bad vibe, but as soon as I met Dani and Yves... I knew I would be buying a car from them!! amazing people!! Thankyou so much for helping with my first car, ill remember it forever :)

My husband was shopping for a used car and was very happy with Ivan Oritz's service. He was very professional and friendly, he was transparent about the car's state and history. It was on the weekend but Ivan was able to process all the documents so that he could leave with the car the same day. Ivan even washed the car himself because the cleaning service was closed. The dealership we had gone to just before this one was very sketchy, It feels good to buy a family car from a trusted dealership. Thank you so much Ivan, for the stress free, very pleasant service and great car.