Castledowns Cleanitizing Drycleaners - Edmonton
3.8/5
★
based on 8 reviews
Contact Castledowns Cleanitizing Drycleaners
| Address : | 15379 Castle Downs Rd NW, Edmonton, AB T5X 3Y7, Canada |
| Phone : | 📞 +787 |
| Postal code : | 5 |
| Website : | https://spindry.ca/site/index.html |
| Categories : | |
| City : | X |
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Maryna Kravchenko on Google
★ ★ ★ ★ ★ Horrible experience. I am sorry if I am wrong but should dry cleaning clean your pants ?
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Dean Osman on Google
★ ★ ★ ★ ★ I have been with Castledowns Cleanitizing DryCleaners for more than 5 Years and the level of utmost professionalism, as well the product with respect to the drycleaning services is Amazing. There are times where my dress shirts and dress pants dont need cleaning, but the Experience I have with Moe and Staff are awesome. They treat me like family and the owner is like a father to me with always great advice. This store is a safe space for young families like myself who want to start up a business, and talk to a well respected man like Moe whos been in business for over 25 + years. Great Experierience, Great Product, Quality is tremendous, and overall Customer Satisfication. I recommend everyone to go here to receive dry-cleaning, and other services done here. Thank you Staff :)
Yours Truly
Dean Osman
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marc aromin on Google
★ ★ ★ ★ ★ Horrible service. DO NOT TAKE YOUR NICE THINGS OR CANADA GOOSE JACKETS HERE!!! owner would not take fault for what they did. Constantly blamed on poor canada goose quality, which is obsurd. They broke the zipper and jacket looks like it snagged. Didn't want replaced, just fixed but the owner basically ally told me to take a hike. We have 7 canada goose products and 11 within the family and not 1 did the same thing. Brutal customer service!! For this no stars.
(Update February 21/2019)
Called back to talk to Sal and he is neither in or does not return my call. As for his reply on wear and tear, it is not from my wife as she does not wear her zipper that low when the jacket is zipped up. She brings the bottom zipper up 6 inches cause it's a long jacket so her legs have mobility and another reason why she knows the zipper was not broken when she took it in. When you blame a customer on something they broke, tells you what kind of place it is. And no, nobody "discussed options to fix" you basically told me it's not your fault and you are not doing nothing about it. POOR CUSTOMER SERVICE. Take action to rectify this issue as I will keep reviewing a poor mark till it does get fixed. You have my number.
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Joel Rubletz on Google
★ ★ ★ ★ ★ Excellent customer service. I am always happy with the alterations and repairs done to my clothes. Have been going here for 7 years. The owner is also very knowledgeable regarding military alterations and badge placement, ect..
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Marnie Tunay on Google
★ ★ ★ ★ ★ Mo is the best person to go to for serious clothing issues. I took him two jackets, my daughter's and mine, a few months ago, because the brand new jackets had developed serious zipper issues. He explained to me that it was because they were nylon zippers. He ordered new plastic ones. They look nice and we've been wearing the jackets for several months now, with no further problems.
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Craig Strain on Google
★ ★ ★ ★ ★ I had recently lost ~15 lbs and as a result, my suits no longer held a tailored fit. The waist on all of my pants was 2"-3" too large and my jackets took on a box-like shape. I was happy with the weight loss, but didn't want to be out of pocket for a new wardrobe of suits. I met with Jacky Phung and had 4 suits adjusted. They were able to correctly fit and tailor each of my suits in less than two weeks. I am extremely happy with the result!
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Chris Keller on Google
★ ★ ★ ★ ★ Poor service wanted jacket washed and fixed and turned away BLAMED COVID saying had to be washed then brought back. Your a cleaner and repair service not recommended
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Mario Foulem on Google
★ ★ ★ ★ ★ Outstanding work and wasn’t charged for additional alterations necessary for the best look. Exceptional service and friendly experience. I’ve been a patron of this business for well over 10 years and NEVER been proven wrong. Trustworthy and will go above and beyond what is asked just to make the customer happy.
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