Castaway's Water Sports Rentals
3.5/5
★
based on 8 reviews
Contact Castaway's Water Sports Rentals
| Address : | 21 Lakeshore Dr W, Penticton, BC V2A 7M5, Canada |
| Phone : | 📞 +9 |
| Website : | http://castawayswatersports.com/ |
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| City : | A |
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Autumn Vickers on Google
★ ★ ★ ★ ★ So much fun!!!! We booked to go parasailing at the end of August. Due to the wind though, the Captain was professional and called us to let us know it wasn't safe to go. A few short days later he called us back to let us know we could take off. It was one of the best experiences! You feel super safe and taken care of. Plus you have an amazing time! Definitely recommend trying one of these water sports out. The prices are also super exceptional!
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Deluxe Products on Google
★ ★ ★ ★ ★ Rented the Pontoon Boat for our family. The boat itself was trashed, it had spiderwebs all over, the stereo speaker system was broken and the ladder to get into the water was also broken.
The staff member who did the initial walk around/damage check with us told us not to use the ladder since it was broken, when asked how we would get in and out of the water - he said: "just don't go into the water". Frankly, this was unacceptable, if you're going boating on a hot day, you would expect to be able to jump into the water and have a safe way to get back into the boat.
We weren't provided with any sort of discount or apology for all of these inconveniences. If you're looking for a boat rental in Penticton - you're likely better off looking elsewhere for better service and quality for the amount of money you're spending.
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Trevor McManus on Google
★ ★ ★ ★ ★ Don and Luke took incredible care of us. Even though we are experienced boaters they still taught us a couple of things! Not only that but Don flipped our reservation around and got us a bigger boat to accommodate our little guy. Great business, better people! Thanks for the awesome afternoon!
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Dash Ahead on Google
★ ★ ★ ★ ★ Both lads, one named Aaron and apologies for not getting the other one's name, were very helpful and thorough with instructions. My family had a great time on the lake and would rent again from them when we come back. Thanks again, Castaways!
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Joey Winquist on Google
★ ★ ★ ★ ★ First of all, if I could give zero stars I would. We went banana boating. List of things wrong, we called 4 times to get an appointment, after we finally did, we showed up and this didn’t have anything on file. The time arrangement is terrible. Next all of the kids that worked there, yes kids, didn’t know how to drive the boat, we heard the boss giving a pep talk to them before we went out. The banana was deflated, the boat didn’t have enough power the driver was very “cautious“ about waves which isn’t the point of banana boating. Absolutely a waste of time and money, only reason we went to this place was because Greg from pier water sports wasn’t here this year. But if you want to go on a real ride, call pier water sports and see if Greg is there, he is awesome we go every year.
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Andi Brosseuk on Google
★ ★ ★ ★ ★ We had an awesome experience with Castaways!
We booked a few days in advance. Everything was super seamless when we arrived, they took the time to show us the ropes before going out on our jet-skis, and we had a great time out on the lake! Would definitely rent from them again.
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Andrew Budihardja on Google
★ ★ ★ ★ ★ Called and booked in 2 weeks in advance for a 2 hours boat rental+driver for August 4th at 5 PM. Had a long conversation over the phone just to make sure my friends and I will get what we wanted(tubing+banana boat for 6 ppl). Paid a $50 deposit. Came on the day and they just simply told me they don’t have any driver and they couldn’t do any of those. They did not realize they have a booking. . Wasted 45 mins of our time trying to get what our group wanted and they eventually called a driver replacement for only 15 minutes. Ended up riding for 15 mins and on top of that, no apology was received
Please get your business somewhere. Dont make the same mistake as I did
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J N Hill on Google
★ ★ ★ ★ ★ We rented a speed boat and tube for our family in August. The staff was very friendly and helpful. The boat was awesome and everything worked great with the exception of a couple of speakers. I would recommend renting from these guys.
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