CanaDream RV Rentals & Sales Vancouver

We rented a maxi motorhome for 11 days the first time in August paid $4500. Motorhome had no working plug-ins, couldn't use shower. Couldn't make coffee. We were compsatated 2 free night. Check in was a joke both times. So we booked for 11 days. October 16 to 27th. We went hunting in 70 mile house. When we returned the unit ,again check in is a joke We picked up until all was good till we returned the unit They told us they were taking your damage deposit of $1000. For a dog being in the unit. We don't have a dog!!! I believe their ripping people off with all there crazy issues with the wrong issues I don't and never give them another penny and never recommend them to never deal with this company. Their horrible customer service. Yeah the staff seems to always make customers feel like their opinions don't matter and the photos CanaDream took was not our unit. I believe they took photos of another unit to use as an excuse to keep the $1000 damage deposit. I don't trust anyone their and their service is pathetic.

Had the worst experience with this company. When I arrived to pick up the RV, they told me that it wasn’t ready yet. I ended up waiting for 2hrs for them to get it ready. When they were finally done, they rushed through the inspection glossing over things. When I returned the RV, they told me that a piece was missing and that I would be charged for a replacement (estimated at $500-$600) but a few days later I get an email explaining how the damage was worse and that they will need to replace the whole part (a feature that I had never used because it was broken upon pickup). To no surprise, they told me that they will be using my entire deposit ($1000) to cover the damage. When I asked for pictures with a time stamp or any proof that this feature was functional at pick-up, they told me that it was up to me to have asked about this when I picked up the RV. So all in all, a scam of a company not to mention terrible customer service from pick-up to drop-off. I would highly recommend that you rent elsewhere.

Rented a 28' RV in July for a week. The RV was better than i expected, it handled great for my road trip, the staff at the Delta location were friendly and very helpflu, and the price was pretty good as well. I highly recommend this business for all your recreational needs.

We rented a camper van from CanaDream with the 7 day special they were running - it was the best price we found after calling around several places. Quick service at pickup and they clearly walked us through how to operate the camper and all it's features. Super fun way to travel around and explore BC - we saw tons of these and the CanaDream campers on the road while we were driving up toward Whistler and Squamish. I'd recommend CanaDream for the competitive price, quality of the vehicles, and good service experience.

The RV itself was fine. As described and as per the photos. Clean inside and out. Beds were comfortable. We booked a promotion where you dont know which vehicle you will get. However since we were a family of 5, they guaranteed that we would receive a vehicle that accomodated all 5. Although appreciated, we did have to call several times and speak with different people to have this done. I guess they assume only families of 4 or less are renting. The pickup of the vehicle was relatively painless. Be prepared for upselling of chemicals, toilet paper, insurance etc. Things I found strange or not conducive to good customer service: 1. Pickup time - late afternoon. We are ready to go, all packed....but now we are driving through rush hour traffic and most likely have missed ferry connections or check in at desired RV park. If driving north or East, you are not getting very far before dark. Wouldn't it make sense to have esrly morning pickup so customers can get to their destination? 2. Drop off time - early morning. If you have travelled more then 3 hours away and/or taken ferries, you are not likely going to be able to return the vehicle ontime and have it clean, grey and black water tanks emptied and gas fueled. Seems to be more customer friendly to have returns in the later afternoon. Because of the pickup and dropoff rules above, you will likely have to pay for additional days that you wont use. 3. Parking - we were delayed at pickup because they had no parking for customers. Street parking only and that was completely full since there are many other businesses on this street. We eventually to park several kms away at a friends business after receiving no assistance from the staff. If we didnt have that option, we would be backtracking home to drop the car off. More time wasted. 4. No one to provide or offer any basic operating instructions. They simply hand you the keys and expect that the online videos will suffice. Would have been nice customer service to have at least been asked if we had any questions. The end result for me was that this felt like buying a used car from a car lot. Lots of upselling, unnecessary fees and policies that favor the company and little regard for the needs of the customer after the purchase. They asked me when we returned the vehicle if I would refer them to friends or family and I told them that I wouldn't. The experience was not something I would want to do again and therefore its not something I can recommend.

worst customer service. They will be interested in you only if you can pay right now, immediately, next second. Or they will treat you like garbage. An old lady has really bad attitude. Here is our talk. Me: We planned a trip this August and this is our first time travel with RV. Can we have a look of your RV. Old lady: We have 4 types of RV. Me: we want to take a look of RV. Old lady: How long you would like to rent a RV. Me: around 5 days. Old lady: You have to rent at least 7days during summer. Me: Ok can I take a look of RV. Old lady: we don't have RV until end of August. By the way, another stuff just told me they have at August 17th and 21st. then I left this place, and I will never come back. I write this for your future customer. If you cannot pay immediately, you can go somewhere else. because they do not need future customer. I am lucky because I find out their bad customer service before I rent a RV. Lucky me.

CanaDream, the best place to rent a RV. Super nice and coporative staff. Super smooth dropoff contract and they help you with each and every small issue you have during the pickup of your vehicle.

Just returned our Canadream Deluxe Camper Van today after a 4-day trip in Vancouver, B.C. Our van was a brand new late model Coleman converted Ford Transit. Had plenty of power and amenities for us during our camping stays. Everything worked perfectly as it should. Service was amazing. Heidi at the counter was very easy to deal with and was very helpful in explaining the rental process. Once we brought it back we had it inspected and our inspection agent was beyond nice. The entire process was seamless and easy. Couldn’t have had a better experience.